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Rated 4.3 out of 5 by 229 reviewers.
Rated 4.0 out of 5.0 by Impressive overall The rooms in this relatively new hotel are spacious and well designed. The hotel lacks a certain feeling of privacy in the bar and restaurant areas as they really are simply open plan extension of the hotel lobby. Proximity to the new line 15 terminal metro station is an asset and it is a good choice for anyone visiting Tsinghua university. April 30, 2015
Rated 1.0 out of 5.0 by 不熟悉业务,服务意识缺失 今年一季度在红杉假日住宿十五天以上,有较多不愉快体验,总结来说就是服务意识缺失。略举几例: 1.本人膳悦会卡会员,在餐厅用餐,没带实体卡,我出示电子卡不予打折,致电会员服务中心客服明确说明只需要会员号即可。 2.膳悦会BFR 75折的券前台和经理均不认识,我那天的入住给了我NQS。 以上两点说明酒店对膳悦会的业务不熟悉。 3.酒店常年积分换房只能兑换吸烟双床房,我曾email要求备注上我要非吸烟的客房,无果(不曾给我回复)。由此可见贵酒店根本不关注客史。 4.今天(4月30)预定的豪华升的行政层,理应给全部行政待遇,去吃早餐却告诉我不含早。 5.酒店偷工减料不提供executive的benefits,我上到酒廊门口才发现原来包含minibar软饮。 6.餐具卫生堪忧。某次在大堂点了杯干白,杯子不清洁,向服务员提出后,居然拿抹布给我擦,我看了默默走开了。今天(4.30)早餐的餐具不干净全是灰,见附图。 7.欢迎水果质量,在北���所有IHG旗下的酒店能排进倒数前三。我住过北京IHG旗下的20家酒店(总共25)。 本人抱着能忍则忍,能不投诉就不投诉的态度,酒店评论只陈诉事实,尽量不掺杂个人情感。给酒店指出不足是希望能有所改进。 April 29, 2015
Rated 5.0 out of 5.0 by 非常好的酒店 服务一流,硬件一流,各方面都非常好!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! April 27, 2015
Rated 5.0 out of 5.0 by 服务一流 感受到服务人员发自内心的对客的热情,感受到所有酒店员工的关爱,酒店管理的非常好,为我们展示了洲际集团的专业服务,让所有客人体验到了一种尊享,我们将会对我的客户与朋友推荐这家酒店与洲际集团。 April 27, 2015
Rated 5.0 out of 5.0 by 舒适清洁,服务专业 酒店的装潢设计和前台���厅给人的印象非常好,硬件设施也不错,早餐的品种和味道也兼顾了顾客的不同需求。前台的服务人员能够耐心处理顾客提出的问题,最后的处理方案也比较合理,整体的素质很高。 April 27, 2015
Rated 5.0 out of 5.0 学区酒店,物超所值 坐落在海淀学区中,价格还行,入住的时候太晚了,因此房型很一般。但是房间干净,还有迎宾饮料,很贴心。早餐也很丰富,中西都有. April 21, 2015
Rated 1.0 out of 5.0 by Poor booking management system Had been book for 4 days with business room. Hotel show only days with normal guest room. They charge market rate in order to keep the room for four days. Same experience with my friend booking this hotel. More poor experience from my friends that they had no room for the whole family after booking confirmation. No recommend to stay at all. April 21, 2015
Rated 4.0 out of 5.0 by 床铺舒适,服务一流,餐饮二流 晚上中餐馆的套餐,非常难吃。尤其是那个48b套餐,那个饼简直就是油里捞起来的,吃了一个就不想在吃了,吃完了晚上不舒服。 April 20, 2015
  • 2015-05-03T12:05:48.521-05:00
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