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Rated 4.0 out of 5 by 114 reviewers.
Rated 3.0 out of 5.0 by Kind staff. The hotel is comfortable and warm. The staff are lovely. One person on the bar in the evening is very poor when there is a huge amount of people at the hotel. Sadly the food is appalling and over priced. I ordered the lamb and on the menu it is supposed to be served with peas I was served about 7 peas mixed in with my potatoes, I mentioned this to the staff, they said I would have to pay extra, but in the end they gave me peas for no extra charge. Then the lamb was extremely tough. Breakfast where are the fried eggs!!! The one thing that lets Holiday Inn down is the food. I like the hotel and the rooms are comfortable. 21 November 2012
Rated 5.0 out of 5.0 by comfortable bed and great quality excellent quality and excellent value for money you have to pay for Wifi but it is available 14 November 2012
Rated 2.0 out of 5.0 by Not Representative Of the general standard of Holiday Inn. Many many issues. Find another Holiday Inn or stay at another Hotel. 27 October 2012
Rated 4.0 out of 5.0 by mrs lovely Hotel, feel comfortable here as a lady who works away and travels alone. 23 October 2012
Rated 4.0 out of 5.0 by Breakfast During my staff they ran out of orange juice on two occasions and fried eggs where not replace in an acceptable time. I asked the young assistant if there was going be eggs and she confirmed. I waited a good 20 minutes and still no eggs. Another guest also complained and I believe took a photo of the lack of ho food. Eventually the eggs arrived but had I been in a rush as most business guest I would have spent alot of money for little food. The situation could have been overcome if the young assistant, aware I was waiting for the eggs kept me upto date on the situation or apologised that they would not be deiivered in a reasonable time scale. To over come the situation I must admit they had a new chief who appeared to be very hands on and kept monitoring is food and making eye contact with the customers. 21 October 2012
Rated 5.0 out of 5.0 Very Pleased I chose the Holiday Inn at Bexley As soon as I saw the warm welcoming smile from the receptionist I knew I had made a good choice of a Hotel. Check in was quick and easy. Very smooth. The charming receptionist supplied plenty of useful information, e.g. location of bar and breakfast room with opening times, while the necessary form filling was being completed. The comfortable seating and discreet lighting in the lounge looked very inviting, and the coffee was delicious. I was delighted with the standard of my room. Supremely comfortable bed, with a choice of soft or hard pillows. Spacious, light and airy. Easy to use aircon / heating controls. Plenty of well placed mirrors. And a good selection of complimentary beverages. The large bathroom was absolutely spotless, and had even more complimentary goodies to enjoy. I had a wonderful night's sleep, followed by a superb power shower, and a superlative cooked breakfast. I can not fault my first experience of a Holiday Inn. Highly Recommend this Hotel. 15 October 2012
Rated 5.0 out of 5.0 by Neat environment, surroundings & quiet rooms Bexley Holiday Inn Hotel has a very neat environment, surroundings (as I intentionally went round the hotel 3 of the 6 days of my stay in the hotel from 16/09 to 22/09/2012) and quiet rooms. The environment was conducive for relaxation after heavy/hectic company meetings and conferences in London. I have been staying in the hotel for the past 3 years whenever in the UK for business activities. 01 October 2012
Rated 5.0 out of 5.0 by Great Staff services I stayed here for 21 days during the Olympic Games and enjoyed it so much I came back and stayed with my wife when we visited the Paralympic Games. When we returned, we were given a complementary glass of wine at checkin! Staff couldn't do enough to help. I'll be back! 15 September 2012
Rated 2.0 out of 5.0 by More attention to detail needed Stayed here about 8 weeks during 2012, staff friendly & helpful, rooms clean & comfortable - great rewards system. The downside has been the standard of service with room service. I have ordered food to my room 2-3 times each stay & over half the times, there has been one or more things wrong - either missing or different to what I ordered. About 6 times it has taken over an hour to get to me, one occasion 2 1/2 hours - then there were 4 things wrong. Seems to be huge communication issue between the person taking the order & the person preparing the order. Also as I tend to eat later in the evening, the salad always looks old, limp & unappetising. I have been offered refunds several times, just last night I was told there would be no charge at all as it took 1 hour 45 mins to reach me - I was told it would be 25 mins when I ordered, there was no update. As my company is paying the bill, refunds are no good to me, I just would like a better standard of service. 26 July 2012
Rated 5.0 out of 5.0 by Great room with comfortable bedding The Black Prince is a great place to stay. The location and parking facilities are perfect. The rooms are always spotless and designed with comfort in mind. One of the best hotels in the country for breakfast. If I could pick a fault it would be the bar area. It lacks atmosphere and drinks are quite expensive. 13 July 2012
Rated 5.0 out of 5.0 by Excellent hotel This is possibly one of the best Holiday Inn hotels I stay at, and I stay at quite a few on both business and pleasure. The staff are great here, particularly Jess and Lucy in the restaurant. Each time I see them they are polite, eager to help and a pleasure to have a conversation with. Nothing is to much trouble for anyone working here 10 July 2012
Rated 3.0 out of 5.0 by A Horrid Place to Stay Not a very nice place to stay and I wouldn't recommend it to anyone - regardless of how desperate they were for somewhere to stay. The final straw was being charged for parking when I didn't have a car. This happened to 4 of us in a row as we were checking out and we were told it was hotel practice to charge everyone for parking and only refund if the customer complained - not a good customer service practice as far as I'm concerned. Noisy room, rude staff and unclean hotel - what more can I say! 10 July 2012
Rated 5.0 out of 5.0 by Great place to stay. A very clean comfortable room, and a welcoming glass of wine when we arrived :). Good location and would definately stay again and recommend this hotel 10 July 2012
Rated 4.0 out of 5.0 by MR J TAYLOR A very busy weekend at this location due to the London Marathon, which I was not involved in. However the plans for the rush of athletes seemed good. My stay was unaffected and staff seemed well briefed and happy. 10 July 2012
Rated 5.0 out of 5.0 by recommend this hotel i can honestly say we will stay in this hotel again, when we are next in the area. 10 July 2012
Rated 5.0 out of 5.0 by Bexley This was a short overnight stay. Easy to find with the help of GPS after leaving the busy M25. Stall were welcoming and we had a very enjoyable meal in the restaurant. Very comfortable beds! 10 July 2012
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