Rated 3.8 out of 5 by 248
Rated 5.0 out of 5.0 by Bengcatjr Our home away from home
Staff were very friendly and professional.
Centrally located . Can't wait to come
16 August 2014
Rated 4.0 out of 5.0 by PatLOTL Great service, but expensive food
The hotel had very comfortable rooms and a staff that was extremely helpful. However, the food via room service was very expensive for the size of the servings.
15 August 2014
Rated 5.0 out of 5.0 by PatLOTL Nice place, but EXPENSIVE food
Very friendly staff when we arrived, and very helpful in getting us settled. The maze to the pool was a bit of a challenge, as there was no real signage to tell you where things were. We ordered room service, and was surprised at the cost of a sampler of appetizers that was small for even one person. Would love to visit here again, but will eat elsewhere. The IHG Rewards Club gift I received as we arrived was a concern, as someone with a nut alllergy would have a significant issue with the trail mix and water given upon arrival.
14 August 2014
Rated 4.0 out of 5.0 by PatLOTL Great room to relax and great service
The hotel had great people who were very helpful in finding the pool, hot tub, and directing us to various local activities. The room was a wonderful respite from a busy day. Just wish there had been a table in the room to have a quiet, romantic dinner alone with my spouse.
14 August 2014
Rated 2.0 out of 5.0 by DisappointedEachDay Disappointed in Room, Service
Stayed 5 nights, and was disappointed.
Not clean at checkin - When I checked in, there was soap with hair all over it, in the shower.
Food was good - The restaurant was closed for dinner, and the bar/lounge was used to serve food. The food was actually quite good.
Service was inconsistent - When I called the Front Desk from my room, for a problem, they never answered the phone (because they were "busy"). Evidently, management needs to staff the front desk properly so that there are enough people to take care of ALL guests. There were times when it was busy, and there was only one person at the desk; other times, there were three people, and there were no customers.
Poor architecture - The architect of the rooms probably never used them. The bathroom had the toilet right next to the shower so that there was minimal room to get into the shower.
Although I usually like Holiday Inn Hotels, this particular one leaves much to be desired.
12 August 2014
Rated 4.0 out of 5.0 by FMCrew61 Great public relations service and all staff were very nice.
I am sorry to say this, but I was disappopinted with this Holiday Inn; Boston-Brookline, MA. It was not because of the staff communication - it was due to the conditions we experienced in the hotel.
Bed linen was not clean, carpets were not vacumed (at least it looked that way), rotten smell in the hallway by our 2nd floor room when we returned from a show in the evening.
The worse part was the breakfast in the morning....dirty glasses, dirty plates - I am not saying this as a way to "slam" the hotel, but come on!....I expected a little better.
I think I will spend a few more dollars next time to stay elsewhere.
I was let down....
11 August 2014
Rated 5.0 out of 5.0 by Beaudine excellent service,complete package
overall stay was just what we needed and wanted!
could not have asked for anything more! hope to be able to stay under better health, for me,next time!
relaxing, especially for pre-surgery
11 August 2014
Rated 4.0 out of 5.0 by Hollu Nice place to stay
I stayed at this hotel because of its relationship with Brigham and Women's Hospital. The staff was great. The van service to the hospital was wonderful. The food was very good. The only negative I have is a small bathroom and trying to contact the front desk for the return shuttle.
10 August 2014