Rated 3.9 out of 5 by 157
Rated 5.0 out of 5.0 by Kernowhuskies Great Service
The staff were friendly and helpful, I found my room too hot so I phoned through and I had a fan brought up to my room in just a few mins.
Food was good, had the Salmon Teriyaki, little salty but very, very good but I know Teriyaki is a salty dish.
Could do with a better choice of cider on tap, Thatchers for example.
12 September 2014
Rated 4.0 out of 5.0 by Sonnie144 Lovely Atmosphere and good service
We had a nice time staying at the hotel, the bar staff were excellent and the choice of food at breakfast was brilliant.
If there were any negative comments it would be that the bedroom furniture was a bit old and tired and the bedroom could have done with a lick of paint.
Overall it was a pleasant stay.
08 September 2014
Rated 4.0 out of 5.0 by Mickey01 One of the better Holiday Inns
Holiday Inns in the London area can be a bit hit and miss, so I arrived with a little trepidation as to what I might find. And I was very pleasantly surprised.
Very convenient location, ample parking, big airy reception area... nice rooms (two small complaints - furniture looked rather dated and battered, and air conditioning was a little noisy), but everything worked and was clean and comfy.
The staff were great - very pleasant and helpful. The food - both evening meal and breakfast buffet was very good.
If I'm back in the area, I will stay here again.
08 September 2014
Rated 5.0 out of 5.0 by CJ99 Great Service
Great friendly service from the restaurant team during my evening meal and again in the morning for breakfast. I was even offered tea/coffee at breakfast this morning which was brought to my table, thank you!
05 September 2014
Rated 5.0 out of 5.0 by MrPointsUK Handy location with nice pool and sauna
The hotel is easy to find, has free car parking and is clean and comfortable.
04 September 2014
Rated 4.0 out of 5.0 by Ngozed Helpful staff
Staff were helpful and responded to requests promptly. Will definitely be going back.
01 September 2014
Rated 5.0 out of 5.0 by DTM12 One of the best Holiday Inns
This is one of the best Holiday Inns I have stayed in, in the UK. Lovely hotel. Would definitely stay again.
29 August 2014
Rated 3.0 out of 5.0 by Dessie47 Cleaning staff have better customer service skills
This is the second time we have stayed at this hotel. Its conveniently close enough to get away for a night, but sadly this time we were not that impressed.
On arriving the reception staff was very dismissive and almost in a hurry to get rid of us. They would do well to remember that they are the first point of contact for the hotel and can make or break the experience.
The room was fine and although the cleanliness was not 100% (dirty mirrors and taps) it was still completely acceptable, the king size bed was very uncomfortable - it was two beds pushed next to each other and for some reason it kept moving apart - not comfy at all. We ordered lunch in the room and the pizza was really tasty and the service good.We had booked the bed, breakfast and dinner deal. In the evening we went to reception to find out how the dinner deal worked as nothing was explained to us on checking in. After quite an ordeal (the person at reception) didn't know exactly what the deal was ?! We found out that there is a £23 allowance for each adult and that you can order what you like and that the allowance will be deducted. Food was of good quality.
The next morning we went for breakfast and the food was fresh and the selection was good. On our way to check out Tina one of the cleaning ladies , greeted us with " Good morning, hope you had a wonderful stay " - I am to say if all the staff could be as friendly as her it would be a pleasure. On checking out , I fortunately asked for the bill printed (it was not offered I had to request it) and then saw that I was overcharged - the allowance for the dinner was never deducted.
Not a bad stay at such, but the reception staff could definitely do with some customer service and product training. They have to know what deals are being sold and they should have knowledge about it (as to not over charge customers - customers shouldn't have to scrutinize their bill - it should be right) it would also be nice to be greeted properly with something like " welcome to holiday in , how can I help you" not just a "yes ?"
Might consider going somewhere ells in future.
29 August 2014