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Rated 3.9 out of 5 by 670 reviewers.
Rated 4.0 out of 5.0 by comfortable bed good breakfast although room size was more akin to older style hotels it had everything we needed for an overnight stay, plenty of storage. Room & bathroom were clean and the bed was very comfortable with a selection of pillows from hard to soft available. Breakfast was of a good quality and a very good selection of food. 29 April 2014
Rated 5.0 out of 5.0 by Great Hotel This hotel far exceeded my expectations in many ways - staff attitude was great especially in the executive lounge, business centre, concierge and reception. The hotel was very clean and comfortable - everything worked! good food. Only negative was frustration with slow speed of the lifts which should be a temporary as the lifts are presently undergoing some maintenance. I am looking forward to my return 28 April 2014
Rated 2.0 out of 5.0 by Noisy and Poor Service I have contacted IHG Customer Services who passed my complaint onto the Manager at Kensington Forum but there has been no response so I thought I would add my comments here. We arrived at the Hotel at around 3pm and were told there were no rooms available at that time. 30 minutes passed and we were told there were still no rooms despite other people getting rooms. When we complained all of a sudden a room was food straight away. Surprise Surprise. Also the steps leading to the Car Park were full of sick and you had to step over it. This was there next morning too and nobody cleaned it up. Not bad for a £33 a night hotel car park. We also had a high floor but the noise from the nearby tube station was terrible and kept us awake. The bar area was nice and location good but poor customer care from staff with no recognition for IHG members despite having a specific desk. Thank you to the manager for not getting back to me 28 April 2014
Rated 3.0 out of 5.0 by Tired Due to its small rooms it was not the best stay or example of the brand. The bed was bowed. There was no water pressure for the shower But it was clean and in a good location 27 April 2014
Rated 4.0 out of 5.0 by Good stay On the metro from Heathrow, near the station. Nice hotel, clean, a good room with a nice view over London eye. 24 April 2014
Rated 5.0 out of 5.0 by Check-in and Check Out Extremely slow and boring. I had to wait in the queue for 20 minutes to finish the two customers in front of me and I waited myself for about 5 minutes to check-in. At least 5 minutes to check out. Staff seem helpful and trying their best but their system doesn't seem very helpful. They had to do so many clicks on the system. Not to mention that I'm IHG member and all my details already in my booking!!! 19 April 2014
Rated 4.0 out of 5.0 by Prime location The hotel's location is in walking distance from tube station, Hyde Park, Kensington Palace, Natural History Museum and Harrods. Staff and service are excellent. Husband and I arrived early before the normal check-in time but with the help of the staff we got a room. 19 April 2014
Rated 4.0 out of 5.0 by Comfy bed and great location The duvet is so comfy, the pillow choice of soft and firm is excellent and the location is super central. However, when people walk and talk through the corridor you can hear them vividly. Apart from that, this hotel is ideal for both business and leisure trip. 19 April 2014
Rated 4.0 out of 5.0 by Excellent service As ever in our experience of Holiday Inn, the hotel was very clean and the staff, friendly and helpful. We enjoyed being on the 16th floor with good views of London. 18 April 2014
Rated 5.0 out of 5.0 Lovely hotel in excellent location Stayed here for 3 nights for a short break and had a lovely time and would stay here again on a return visit to London. Staff from the moment I checked in couldn't have been more helpful or pleasant and happy to answer any questions I had. The location of the hotel is great for getting around as Gloucester Road tube station is only a 2 minute walk away. There area itself I felt was safe to walk around by myself as a solo traveller I rate this highly as some areas I have stayed before on trips to London I did not feel safe to do this. Room comfortable and well service from very friendly house keeping staff and can't complain about the level of service I had from them. Gym is great being available 24hrs and equipment pretty modern and good quality and nice room to use unlike some hotels I have stayed in this was nice airy and had big windows and fully air conditioned. Breakfast buffet had a great selection of cereals, fresh fruit, yoghurt, breads, cold meats and cheese, pancake station, hot buffet and nice touch with a chef on hand to make fresh omelettes to your specification. Again staff only too happy to help and I never had any problems with speed of service etc. 12 April 2014
Rated 5.0 out of 5.0 by Wonderful Staff We have stayed at many hotels in the UK and abroad but the service at Holiday Inn Kensington Forum surpassed them all. The staff were all very friendly,whilst maintaining a good professional manner at all times. Everyone at breakfast appeared to have their "eye on the ball" and nothing went un-noticed. Food was replenished quickly. Our room was very clean. The only hic-up we encountered was the temperature of the room. As is normal with a lot of hotels, the air conditioning had been centrally set to summer and we had to ask twice for this to be altered due to the fall in the temperature outside. Once it was adjusted our room was comfortably warm. I had heard other guests complaining amongst themselves about the cold in their rooms,so maybe in future it would be good if the duty manager could act as soon as there is a fall in the external temperature early on in Spring. All in all,however we would not hesitate to stay at the Kensington Forum again and have chosen to stay at other UK Holiday Inn Hotels throughout the year. Surely that's enough of a recomendation and says it all!! Well Done to Everyone. 12 April 2014
Rated 3.0 out of 5.0 by need to be renew the valve of the rooms in the low sedans is fair but not in high seasons where cost become high compared to others 10 April 2014
Rated 5.0 out of 5.0 by excellent location and smiling helpful staff Really enjoyed our stay at the holiday inn as a base to go to the Albert Hall. Very convenient position to either walk or Taxis parked conveniently outside. Just round the corner from the tube station and plenty of restaurants etc. All staff at the hotel couldn't have been more genuinely helpful with lovely smiles. We found this hotel met our needs perfectly. Would have like a little more choice in the restaurant (on the ground floor) as we didn't have time to go out and eat. The starters were the most interesting thing on the menu so we had a few of those instead of a main meal and were very happy with them. 10 April 2014
Rated 3.0 out of 5.0 by Comfortable but unfriendly staff I stayed for one night on Thursday 3rd April. They say first impressions speak volumes and in this case it did. I was very impressed by the entrance as I approached and entered the lobby. Reception was busy as I waited to be served, I was eventually called over to a separate table on the left and taken through the check out process by someone who clearly did not want to do her job that day and forgot her customer service training! Once she found me on the system I was asked for my passport, I informed her I dont have a passport because I am english and I was born in this country to which she questioned "you were born here"? Now I know I have a Birmingham accent but that does really annoyed me. I signed the paperwork, she informed me about breakfast and that was it. No enjoy your stay, no friendly banter, nothing. So off I trotted to my room. I went to check my room and unpack - I was meeting friends on the evening to go to the Royal Albert Hall to see Alison Moyet and fancied a drink before my rest. At the bar downstairs I approached said hello and asked for a coke. Same experience greeted me, no customer service just "bottle or can?" I said can please and the can was just banged down on the counter. I had to ask for the price, I had to ask for a glass and I did not ask for ice or lemon because I just wanted to get back to my room. Later that evening I found a curled up ball in the bathroom by the door, I am not sure if it was a dead spider or hair. The following morning I decided after the previous days experience not to have breakfast at the hotel and checked out slightly earlier. The receptionist greeted me with a smile, she didnt ask how my stay was but was a lot friendly than anyone I encountered at the South Kensington during my stay. I was not given a reciept for my advance payment. Whilst I eventually slept well that night the assumptions, judgment and unfriendly manner from the staff that I experienced still sits with me a week later. I work in the public sector and I know how busy it can be but there is no need to treat paying customers in this way. I was not made aware of any IHG Membership differences. 10 April 2014
Rated 4.0 out of 5.0 by Great place for Business Great location and excellent services for a business meeting but the best thing of all is the quality of the staff who are always helpful and really do seem to want to help 10 April 2014
Rated 4.0 out of 5.0 by Room Room was very comfortable but a little noisy . Staff were very helpful and friendly 09 April 2014
Rated 4.0 out of 5.0 by internet in 2014 access to free Internet is a must BUT not at this hotel. I can go in to a McDonalds and have a cup of coffee and get free internet but while staying at this hotel I have to pay a hefty surcharge!!!!! NOT up to standard.... 08 April 2014
Rated 5.0 out of 5.0 by one night stay We stayed at your hotel on 2/4/2014 as I had turned 70 that week and we were having dinner at a restaurant in London.The room was very comfortable and very quiet. everything we needed was provided. We were given a business lounge card which was very useful, enabling us to have a lovely coffee whenever we wanted. Snacks were provided and in the evening wine, beer and soft drinks. This was a lovely bonus to our stay. All the staff that we encountered during our stay were extremely helpful and friendly. Everyone smiled and spoke to us as we passed and we will definitely choose Holiday Inns whenever we travel in the future. We will certainly recommend your hotel to our friends. 06 April 2014
Rated 5.0 out of 5.0 by Quiet, comfortable, and great service We stayed two nights at the Kensington Forum and very much enjoyed it. Our room was quiet and very comfortable. We typically don't sleep well the first night of our stay at a hotel, but we had no problems here. The breakfast room was very nice and the buffet had a nice variety of food. 04 April 2014
Rated 5.0 out of 5.0 by cosy and peacefull room I must say that the room was spacious, clean, and had easy air- con instructions, both essential in my view whilst away from home, a good night sleep was had by all. Reception did seem to be overcrowded with air flight crew during my check in. bit of a bother. 02 April 2014
Rated 4.0 out of 5.0 by Good room Easy to get to from Gloucester rd tube and central for most things Only problem was the boy racers in fast cars driving down Cromwell road causing unnecessary noise Met police should put some speed cameras to slow them down 02 April 2014
Rated 3.0 out of 5.0 by Decent room but don't have a shower Good value for the area but let down by the shower which was a miserable dribble 01 April 2014
Rated 4.0 out of 5.0 by short stay Great location on Gloucester road -close to museums and rest of london very easily accessable by tube or bus Shower in room 2705 very slow - reported to desk 01 April 2014
Rated 1.0 out of 5.0 by not much sleep kids running up and down at 1am then at 5am in room phone kept ringing with no one there when pick up called down they said they don't no anything about it 31 March 2014
Rated 4.0 out of 5.0 by O.K. Nothing exceptional about this HI It is very large and busy but if you are on business it provides all you need except a good restaurant but then you have some in the area around the Hotel 30 March 2014
Rated 4.0 out of 5.0 by Great staff I stay at this location several times per month, every month. They treat me well. It's to the point I know the staff names, and they know mine! The rooms are Ikea like, but big enough for up to 2 (double bed though). I wish the pillows provided were a bit more comfy, but you can request a specific pillow from a large selection. I just don't since I'm there one night at a time. The location is great! Gloucester RD tube stop is around the corner (40 minutes to LHR, no transfer, 20 minutes to Leicester Square), 2 grocery stores, a Boots, many restaurants within a short walking distance, museums, Hyde Park, the list goes on and on. As mentioned, the views are great of London. Yes, the trains can be noisy, but you are in a city and they end during the night. Highly recommend. 29 March 2014
Rated 4.0 out of 5.0 by Good hotel in great area Was pleasantly surprised by the hotel and it's location. For the price, was well worth it. Staff was very helpful when information was needed. Convenient location not far from museums and other attractions. All within walking distance. 27 March 2014
Rated 4.0 out of 5.0 by Not quite home from home! On the 26th floor so great views of London but very average accommodation! Quite noisy with trains thundering by every few minutes. Also not as central as I thought it was going to be. Staff were very helpful so made up for it somewhat. 27 March 2014
Rated 5.0 out of 5.0 by great location excellent over night stay very friendly staff, great location,great brekfast 27 March 2014
Rated 4.0 out of 5.0 by Good value for money Had an overnight stay here. Room is very good - especially by London standards - very good value for money. However, it is let down a bit by the service -I asked for a 6am wake up call- it never happened (when I mentioned it at reception, he just shrugged his shoulders and said it was "too late now"! Also, the hairdryer didnt work in our room so I called Housekeeping...serveral times...but there was no reply! As we were under pressure of time, I had to leave with wet hair! Would I recommend, yes but wouldnt rely on a wake-up call and will take my own hair-dryer nest time! 26 March 2014
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