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Rated 4.3 out of 5 by 319 reviewers.
Rated 4.0 out of 5.0 by Great family hotel We stay at The Holiday Inn often and think it's a great value hotel when travelling with kids. As an IHG member we love the free wi fi and that the kids get to eat free. The rooms are always clean and the beds are comfy. 09 July 2014
Rated 4.0 out of 5.0 by central location,great nights sleep.good service Coming from interstate(Tas) with two children (9yrs,13yrs) we need accommodation that is close to transport,cafes,hotels and fast food joints this hotel ticks all the boxes. transport to the airport and back and public transport is close by .A short walk to Southbank and along the river to the MCG or to Etihad.The food at the hotel is great if not a little expensive The amenities are better than average,and the pool is always a hit with the kids,even in winter overall convenient,troublefree,comfortable and better than average 02 July 2014
Rated 5.0 out of 5.0 by a place to relax The staff are professional and friendly. The restaurant has a terific range of delicious choices. I went for an entree followed by dessert - fantastic. Good wine and beer selection. 01 July 2014
Rated 5.0 out of 5.0 by Understanding staff and flexible no cancellation Policy I booked a No cancellation booking due to a website error from an Agent (no Holiday Inn fault) which ended me booking a room in Sydney instead of Melbourne. I called the staff in Sydney and she allowed me to cancel it. I will continue to use Holiday Inn as my first choice hotel booking whenever possible. 30 June 2014
Rated 1.0 out of 5.0 by Never come back In my 20 plus years traveling all around the world this was the worst stay in hotel. If you look my comments on net regarding some other holiday inn you will see different and why. 29 June 2014
Rated 5.0 out of 5.0 by Great service and caring staff This is a hotel that makes you feel like you are at home. The staff are knowledgeable, caring friendly and happy. The parking is secure, which is an important factor to me. I wholeheartedly recommend this hotel. 23 June 2014
Rated 4.0 out of 5.0 by Comfortable Place to Stay Good location, Good service from Staff and comfortable room and Bed. Close to Transport and Facilities. 19 June 2014
Rated 4.0 out of 5.0 by fabulous staff Stay here was very comfortable and made even better by fabulous staff who were responsive and adaptable to different situations. Highly recommended! Hotel is in a very convenient location too, just 3 minutes walk from Southern Cross station so it is very easy to get around city or even venture to the suburbs. 18 June 2014
Rated 4.0 out of 5.0 by Close to everything This hotel is situated close to Southern Cross station making it very easy to get to and from the airport. This central location gives easy access to theatres/shows, Melbourne's markets and a whole range of eateries. Staff were very helpful. Rooms were pleasant with a range of pillows to meet the differing needs of travellers. Comfy bed. 14 June 2014
Rated 5.0 out of 5.0 by Friendly staff Made sure our stay was wonderful. Our room was made available to us as soon as we arrived well before check in time. They were more than helpful and check in and check out was extremely efficient. 14 June 2014
Rated 3.0 out of 5.0 by great location great location in Melbourne with free city circle tram only a few hundred metres away. Crown Casino and Southern Cross railway station only a short stroll from hotel. however, took quite a few nights to get used to the outside noise of trains running during the night. inside room you could hear toilets flushing from other rooms above. Look , the location is the reason we stayed at this hotel and whilst the above noises during the night were annoying I would probably stay here again. 12 June 2014
Rated 5.0 out of 5.0 by Squeeky bed, but good location This Hotel was chosen because it was close to the Plenary for Celtic Concert 11 June 2014
Rated 1.0 out of 5.0 by Smelly, dirty & not happy All rooms have showers over the baths, there was mould in the shower and the gym equipment was old and unreliable. My room smelt musty and although I requested the sheets changed it was not done during my stay 09 June 2014
Rated 4.0 out of 5.0 by Good value for money Located at the intersection of Flinders Lane and Spencer Street, the Holiday Inn on Flinders is well located to Docklands with a price tag that matches the quality - a good upper mid-range hotel. Staff were friendly, the room well presented and the upgrade to a suite appreciated. You're not paying for 5-star, nor do you receive it. But you get what you're promised and a little bit more. I'll be back. 09 June 2014
Rated 4.0 out of 5.0 by Weekend Stay Is a terrific venue to stay for a weekend in the City. Very good service and great amenities. I thoroughly recommend. 09 June 2014
Rated 3.0 out of 5.0 by No frills but no big complaints The room and amenities were pleasant, though I was directly opposite the lift, which meant I had some noise from people in transit. Similarly, facing the street (Flinders Lane) meant I got some real traffic noise, but not excessive. The breakfast in-room was surprisingly good and good value. The internet was patchy, sometimes good, sometimes quite poor. I would stay here again, but it probably wouldn't be my first choice. 09 June 2014
Rated 5.0 out of 5.0 by Relaxing stay excellent hotel, good value and would recommend it to anyone 06 June 2014
Rated 5.0 out of 5.0 by Service Very good Staff , good food, Nice place to have a drink 03 June 2014
Rated 5.0 out of 5.0 by relaxing stay i've never stayed at holiday inn on flinders before but I'd stay again next time we visit melbourne. the staff were very friendly and helpful, the food was delicious and it really allowed us to chill out and relax without hassles 27 May 2014
Rated 1.0 out of 5.0 by Don't stay Omg would not stay again staff where great but got sick of hearing them say I am sorry about it !!! We turned up at 4.30 pm to check in and we get told our room is not ready so please wait at the bar so we waited till 5.30 and I'll ask again about our room and it is still not ready so we told them we where heading out for tea. We got back to the motel about 9pm and final got into our room and OMG it smelled the guy come up and spayed smelly stuff but it didn't work . 30 April 2014
Rated 4.0 out of 5.0 by All round good The only issue that we really had was that the mattress needs to be replaced. It had the rise in the middle from age. 29 April 2014
Rated 5.0 out of 5.0 by Welcome Back On arrival there was a friendly greeting from Paolo, who quickly went about registering. We went to our room and commenced our relaxation. There was Happy Hour so we took advantage of that, followed by a great meal. The bar staff and food waiters were excellent. The men urinal behind the front desk needs some attention as discussed with staff. Looking forward to our next visit. 29 April 2014
Rated 5.0 out of 5.0 by Business & Pleasure in The Heart of Melbourne I have stayed at this hotel for both business and for personal vacations to Melbourne. From a business standpoint it is in an excellent location on the edge of the Melbourne CBD and the new Docklands development, with easy access to the freeway to the airport. For exploring Melbourne for pleasure it offers a whole heap more. It sits on the edge of the tram system with access to both North/South and East/West tram routes. So whether you want to explore St. Kilda, Toorak Road, Chapel Street, Port Melbourne, or Bridge Road factory label outlets etc. they are all just a tram ride away - and it's so easy with the Melbourne MyKi travel card. The MCG is a short 20 minute walk as is the heart of Docklands. The Melbourne Exhibition Centre and attached Duty Free Outlets are only 10 minutes walk. Southbank and The Crown Casino complex are only a five minute walk. I stay about 60-70 nights a year in IHG hotels in the various chains they own. This is probably not the most luxurious of them, but the staff are definitely the most friendly and welcoming of any that I've stayed in in Australia, Asia, the US and Europe. My guess is that this is because it is not a very large hotel. So whether for business purposes or as a base to explore Melbourne, I would highly recommend this hotel. 24 April 2014
Rated 5.0 out of 5.0 by superb staff In particular John and Michelle, the chefs and Paul the concierge were helpful and friendly enhancing my holiday experience. Paul assisted me in organising my time with day trips in the area. The restaurant food was fine, with breakfast a particular highlight due to the attention to detail provided by the chefs and waitresses. Niki on reception was cheerful and obliging, indeed I thought the staff generally were a credit to your organisation. 21 April 2014
Rated 5.0 out of 5.0 by Good location and friendly We checked in on my birthday and the member of staff recognised this and made an additional fuss of me - a nice touch. Our room was clean and comfortable, though we struggled with the air-con, and the bathroom was fine. The Grand Prix was on when we stayed so the hotel was very busy, and at quite a high cost, but staff were overall efficient and only one panic when the incorrect labels were attached to our cases to be stored for the day. The location is good to be able to walk into town or across the river, as well as to the free city circle tram - recommend by the receptionist. A hotel that we would return to. 17 April 2014
Rated 4.0 out of 5.0 by Relaxed atmosphere, great food, wine and coffee I ran in the run for the kids, it was good to be able to eave my bag when I arrived and during my run. The staff couldn't do enough to help. 16 April 2014
Rated 5.0 out of 5.0 by Well located hotel with great facilities We thoroughly enjoyed our stay. Room size and layout was extremely comfortable. Quiet location. Bar and breakfast staff very pleasant and efficient 15 April 2014
Rated 5.0 out of 5.0 by Great bed Stayed here recently for a weekend. The bed was one of the best hotel beds I have come across, so comfortable. Great location within walking distance to CBD, trams, trains and just down the road from the airport (Spencer Street) city drop off. Would definitely stay here again and would definitely recommend. 15 April 2014
Rated 2.0 out of 5.0 by Room was OK, sort off? Air conditioning dripped water onto carpet during stay. Staff not very friendly. I found this unusual as most Holiday Inns have great friendly Staff. When I went to tell them about the water on the Tuesday morning the male staff were only interested in speaking to females. So I gave up waiting and didn't bother anymore. It is not my carpet that will rot away. As for coffee at night when we returned to the Hotel. Cannot complain about the service, Yes I can no one looks at you and you are left standing there until at last they decide to grace you with some service. They should at least acknowledge you while you are waiting and within hands reach. I will pay the extra for customer service but this Holiday Inn didn't offer this. What a let down 14 April 2014
Rated 2.0 out of 5.0 by Ideal Location and close to Transport. We have stayed at this hotel a few times and would return. Service and staff are well up to standard. Rooms are clean and well serviced. However there was one thing that was not up to our expectations. Do not book this hotel should you want a romantic stay. 13 April 2014
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