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Rated 4.3 out of 5 by 287 reviewers.
Rated 5.0 out of 5.0 by The best staff of any hotel I've been to..... This hotel is the only place I now stay in Melbourne the location, decor, quality of food and best of all the staff. The staff go beyond your expectations every time. Nothing is too much trouble, they are there to help with everything at any time. Everything is good about this hotel, but the staff are second to none. Always impressed. 27 March 2014
Rated 4.0 out of 5.0 by Very Happy! Location was excellent.. Staff super friendly and helpful.. Room was clean modern comfortable.. Breakfast was delish! Thank you! 26 March 2014
Rated 5.0 out of 5.0 by Convenient place for the Football Stay here often mainly because of the convenience to Etihad Stadium. Service is excellent and the staff helpful at all times. The rooms are of a good size and outside noise is minimal. Have already booked our next stay. 26 March 2014
Rated 5.0 out of 5.0 by excellent stay another excellent stay with staff who care for the customer 21 March 2014
Rated 4.0 out of 5.0 by Pleasant stay Great hotel, very friendly and helpful service, great location. Very good breakfast, quick and easy despite being very busy. Loved the extras for being a Priority Guest like the free wifi and the jelly beans. 20 March 2014
Rated 4.0 out of 5.0 Very convenience When I arrived, everything was ready, my room key and upgraded room ready for me to check into my room. Hassle free checking in. Credit card not needed too. Very efficient. Love it. Check out also very efficient. 17 March 2014
Rated 4.0 out of 5.0 by Family weekend This was the second time that my family and I had enjoy our stay at this Holiday inn. We like the location of the hotel,because only a short stroll away from the places and attractions that we visit. The rooms are comfortable and very clean. The staff members are very frindly and helpful. Looking forward to come to Melbourne , later in Spring. 15 March 2014
Rated 5.0 out of 5.0 by Overall very happy Great priced hotel for family of 4. Fantastic location, walking distance to Casino and Bourke St Mall. Comfortable rooms and quiet hotel. Highly recommend. 13 March 2014
Rated 5.0 out of 5.0 by Comfortable to stay Comfortable to stay. Can go enywhere on foot. Good cafes and restaurants near by. We will certainly use this hotel again on our next trip to Melbourne. Thank you. 07 March 2014
Rated 5.0 out of 5.0 good location staff are very accommodating. location is very accessible from airport. very good for family stay. at the time of my stay, I can hear noise from construction/renovation work going on at my floor. Still on acceptable level. 03 March 2014
Rated 4.0 out of 5.0 by Good hotel stayed 6 nights and my stay was comfortable and enjoyed the location. Service was friendly. Perhaps discount rates should be considered for loyal customers and those who stay for longer than 3 nights. 23 February 2014
Rated 5.0 out of 5.0 by comfortable friendly staff,great room very clean,great location 18 February 2014
Rated 4.0 out of 5.0 by Enjoyable stay. Stayed for 16 days. I found the staff to be without exception very friendly , always helpful and efficient. The food is good and as a long stay visiter I had the option to contact the chef if I wanted something different from the menu. Reception area and restaurant is comfortable. Although I did not use the pool, my room overlooked it And I noticed that it was cleaned every day. The bedrooms , especially the bathroom, are looking a little tired, and my floor was only vacuumed once during my stay. The hotel is situated very near to the Southen Cross railway station which has a pharmacy and supermarket and access to the Metro. I enjoyed my stay there and will stay there again when I am next in Melbourne. 10 February 2014
Rated 4.0 out of 5.0 by Location great! Always Love my stay always friendly and helpfull staff. Rooms are spotless . Location is great for walking To southbank and restaurants. Taxi"s always avaible at the door. Breakfast is always lovely. Great selection of food. 07 February 2014
Rated 5.0 out of 5.0 by Excellent location and extremely friendly staff. The hotel is extremely well positioned, just few minutes walk from CBD center. The hotel staff were always more than happy to help on any matter. 06 February 2014
Rated 4.0 out of 5.0 by They love Priority Club Members Its always good to go back to a place you like. Its convenient, close to everything in Melbourne, easy and quick to access the outer suburbs if needed. 04 February 2014
Rated 3.0 out of 5.0 by Good location but early, noisy maintenance work The hotel is well positioned, very close to the Southern Cross Station. Generally, the staff is friendly and the room is quiet. Unfortunately, this is marred by unreasonably early (before 7am) maintenance work on the rooftop which woke us up along with several other rooms. The loud noise did not cease until almost 8am, despite having notified the staff. What's worse, the same thing happened again the next morning, although it was later (~7:30am). 31 January 2014
Rated 4.0 out of 5.0 by Friendly and competent service. My husband and I enjoyed our stay during the last week of the tennis. We found the staff to be friendly, helpful and competent. The breakfast was the highlight of our stay with a lovely selection of western food in particular the variety of fruits on offer. The lady on the egg station made superb poached eggs and was cheery and chatty all week. The only negative was the bathroom. It was small, tired and in need of upgrading. The price of the room was reasonable considering it was the week of the tennis open. All in all we had a very pleasant stay. 24 January 2014
Rated 5.0 out of 5.0 by melbourne I enclose a short story on my 2012 visit to your hotel and grand slam ,melbourne generally. 23 January 2014
Rated 1.0 out of 5.0 by Way below standard expected Once again my business travel brought me back to Melbourne and the Holiday Inn. I have stayed here many times, and each time it deems to get progressively worse. On check-in not only was I not recognised and welcomed as a Rewards Club Member, but when I pointed this out to the person at check-in I pretty much had to prove my Platinum Status as according to them, their records only had me listed as a Gold Member. Given that my profiles lists me as a Platinum Member, and that on recent travel through the US, I was indeed welcomed at that status, I find this excuse very hard to believe. He did apologise for not being able to upgrade me, however I have in the past received far better rooms than this time, even though I was at a lower status level. Went to my room and thought I would have a coffee. Boil the jug, and pour my coffee, then into the fridge to get milk. 2 small cartons in the fridge, one of which was open and empty, and the other open and half full! needless to say I opted for a black coffee on this occasion. Off to the office for the day as planned. On returning to the hotel after a day in the office, I find both my dirty coffee cup from the previous night, as well as a glass half full of water left from the night before, still sitting by the bed. Checked the fridge and sure enough I had 2 nice new unopened containers of milk, but lo and behold, sitting there staring happily at me were the same two containers from the previous day still open, 1 empty and 1 half full. I mean seriously, what is going on with this hotel? You then have to wonder also if housekeeping had even entered the room. I guess they had on this occasion as my coffee sachets had been replenished. NOT GOOD ENOUGH HI! I will now be seriously considering my next trip to Melbourne as to whether I actually want to stay here again, or whether I should just take my business to the other group who I also have status with, and who never fails to greet me as a valued member, along with complimentary upgrade, breakfast and executive club access. Time to get your act together HI, or you will lose what I would like to think is a valuable customer!!! 20 January 2014
Rated 4.0 out of 5.0 by Our stay The Holiday Inn on Flinders is well positioned close to Southern Cross Station. It is only a small walk to the tram stops. The room was very clean and the staff, very helpful and engaging I found the breakfast each morning the most disappointing in that the staff were too few and that the breakfast plates were not cleared and mounted up on the table. The food in the hot food bar was long in the tooth or selections empty by the time we ate at 9am. It took some time thereafter for staff to notice and longer to act once informed. Notably the restaurant was still full at this time and we ate in the adjoining area. The breakfast was not bad by any means, but tainted an otherwise very enjoyable stay. Kids stay and dine free is a wonderful bonus, as was the pool !! Thank you. 18 January 2014
Rated 3.0 out of 5.0 by Great location & quiet Hotel has a terrific location on the corner of Spencer & Flinders Lane. About 5 minutes walk to Southern Cross Train & Bus station. Tram stop right outside hotel at intersection of Spencer & Flinders Street. Close to shopping on Bourke St. & Collins St. (Which has a ton of shopping if you've never been to Melbourne before.) Plenty of places to eat at train station and in the shopping districts, some of them close early, 5-6pm and only open after 8 am, except for Hungry Jacks! Even the Starbucks doesn't open until 8 am. Room is very quiet, even though we were on 2nd floor facing Spencer St. Could not hear traffic almost at all. Room & bathroom good size, with tea pot and fridge, which is stocked with full cream milk for coffee/tea. Overall cleanliness of room and hotel in general was not very good, as others have mentioned. They definitely do not vacuum every day, even the common areas. And the carpet shows it. Had to get shower curtain changed during a 10 night stay as you could smell the mildew emanating off of it with the shower on. The new curtain started to smell to after about 3 nights. Otherwise, service and breakfast is good. Expensive, but Melbourne is expensive everywhere. We were able to get a discount on the breakfast, maybe because of status? Also, hotel was full during Christmas/New Year holiday, but it remained quiet during stay. 15 January 2014
Rated 4.0 out of 5.0 by Great location, great value and great service As always, a very comfortable and enjoyable stay. Proximity to public transport, tourist attractions and the experience of the the friendly and helpful staff made it yet another memorable trip. 11 January 2014
Rated 5.0 out of 5.0 by Great value, excellent position and quality service Went on a return visit, excellent front desk srevice, meals and beverages. Enjoyed happy hour and views of activity outside. Great front desk service from Paolo and James in the catering, bar area. 11 January 2014
Rated 5.0 out of 5.0 by excellent hotel Hotel is very central. clean roomy, comfortable bed , staff friendly & helpful we enjoyed our 3 nights & will be back can highly recommend this hotel 11 January 2014
Rated 3.0 out of 5.0 by Great bed not as clean as I thought The bed was lovely with a choice of pillows, however when I checked into the room their were some fingernail clippings in the basin that hadnt been cleaned. One night I came back after a long day at work and my room hadn't been serviced at all. The girl at the desk did what she could, bless her however there was no apology from management. When I mentioned it to the manager he questioned me as to whether I had my ' do not disturb' sign up which I had not. I would have thought they would have been more apologetic. After all it is still the holiday inn and NOT the Bates Motel 07 January 2014
Rated 3.0 out of 5.0 by good location the hotel is in good location and very convenient to all attractions !!.we had some problem with the power both we had to change rooms in the middle of night!! 06 January 2014
Rated 5.0 out of 5.0 by Great location, great staff. A comfortable stay in a convenient location. Staff were friendly and attentive. Highly recommended. 05 January 2014
Rated 5.0 out of 5.0 by happy New Year! Friendly efficient service, room good. I never love the combo shower/bath. Ideal location for our function and fitted our needs perfectly, slept straight through. The overall night experience was excellent and the hotel played it's more functional part, Very happy with the choice. Thanks!. 05 January 2014
Rated 5.0 out of 5.0 by Holiday inn on Flinders Great location, staff at front desk were exceptional and went out of there way to help us with everything. Highly recommend anyone visiting Melbourne to stay here . 04 January 2014
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