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Rated 3.7 out of 5 by 48 reviewers.
Rated 5.0 out of 5.0 by Exceeded Expectations Was upgraded to executive level and the staff was great. Close to Go stations so trips to the city were painless 25 July 2014
Rated 1.0 out of 5.0 by Poor hotel All the windows in this hotel are fixed windows. The only way to change air in the room was by opening the A/C unit which was noisy and dirty, full of dust. Therefore the air was not breathable. The bedroom was small. The furniture design is heavy, dark and mimicking the opulence – very kitsch in fact. Brief, I tried to stay out of the room as much as I could. In the whole hotel the air was unbreathable as none of the window was opening. I found this very unfortunate because the hotel is in a non-polluted area. To open a window in your room would allow a great energy saving for this hotel, otherwise concerned by the environment and water and energy saving, as per the messages posted in the bathroom and other areas inside hotel. I would strongly suggest to have replaced the windows. The breakfast was not as bad as in other hotels, but the bread of worst quality, very salted butter. However, I found in this hotel the best staff, helpful people, very kind. They made my stay there enjoyable. 22 July 2014
Rated 5.0 out of 5.0 by Second Stay at this Hotel. Will be back The only reason why the "Sleep Quality" wasn't five stars is that the weather was quite warm and humid when I was travelling, and one of my travelling companions had asked for the AC to be turned off for the night as she was feeling cold. I ended up waking up during the night due to being too hot. 14 July 2014
Rated 3.0 out of 5.0 by Toronto Really a nice hotel just that some things don't work and you don't realize until morning. Coffee pot and then finding long black hair in the bathtub. Ok so coffee downstairs and rinse the tub. Staff is really nice yet they still cannot understand to email me my final bill. 12 July 2014
Rated 2.0 out of 5.0 by Urlaub Kanada Toronto Außen ganz nett, innen im Detal gruselig. Empfang war nett, höflich, schnell und ordentlich. Zimmer war nur auf den ersten Blick oberflächlich sauber, unter dem Bettrand, der Couch und den restlichen Möbel lag Müll der Vorbesucher, das Bad war aus den 60gern, der Whirlpool nur mit Ohrenschützern zu "geniessen". Das Bett war in Ordnung und auf Grund unseres Schlafmangels haben wir auch gut geschlafen. Die schlechte Luft im Zimmer, die daraus rührt, das keine Fenster geöffnet werden können, ist ein weiterer Grund für die schlechte Bewertung. 09 July 2014
Rated 5.0 out of 5.0 by best holiday inn ever been to I am a platinum elite member for IHG and the fiancee and I stayed here on reward nights and we had the best service from a hotel manager I ever had in John. He really treated us well and upgraded us to the executive level and had a nice two bedroom suite. The room was overall nice, but it did have a few flaws like paint coming off the upper corner in the bedroom and the bathroom was a bit small, but otherwise great! John helped us plan a nice romantic dinner in Oakville by calling and making reservations and making sure we liked the room after not liking the whirlpool tub room because the tub was to small. He also gave us breakfast vouchers despite staying on reward points. Great place to stay if don't want to stay in Toronto. Would stay here again. If you stay here ask for John and tell him I sent you and he will take care of whatever you need. 08 July 2014
Rated 4.0 out of 5.0 by Restaurant Problem While the overall condition of the hotel and the friendliness of the staff outstanding, I was saddened by the new policy of having to pay extra for breakfast (413.00). Other hotels are not doing this and it seems to me you could lose business by continuing this practice. 29 June 2014
Rated 5.0 out of 5.0 by The Staff Remembered Me from Last Year I've stayed at this hotel about 5 or 6 different times, the most recent about 9 months ago. It's comforting when the staff recognizes that you've been there before. I really enjoy the full breakfast. It's buffet style but quite good with a variety of food. 25 June 2014
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