Rated 3.6 out of 5 by 84
Rated 4.0 out of 5.0 by luv_2_travel experience in Paris
Concierge services or a shuttle to a particular site, (like the one in rome offered) or guided tour services would have made a big difference. We were in Paris to see the sites. The subway was not easy to navigate, we got lost, we wasted time and money in the subway. after all the tickets we bought, apparently we did not buy the correct ones and an officer threatened to arrest us. the front desk staff could use training in how to greet a weary traveler. my mother is 75 years old, we traveled on the overnight train from wein. we were exhausted when we arrived to this hotel, Pauline was rude and repeatedly informed us that "it was not possible to check in at this time." she never greeted us, asked for our name, i tried to show her our printed confirmation, all she had to say was that "it is not possible to check in at this time." Dimitri was the young man with manners and he helped us. we traveled through Europe, we stayed in 5 Holiday Inn's and took a 7day cruise. overall a good experience.
22 September 2014
Rated 2.0 out of 5.0 by S Kwan Hotel fallen short of expectations
The telephone in the room did not work. I was advised by the hotel reception staff that a technician would be sent to fix it. Unfortunately no one ever turned up and I eventually had to use the telephone in the hotel reception to make a local telephone call.
09 September 2014
Rated 3.0 out of 5.0 by Ronedog98 Family room bit tired looking
Stayed one night in a family room with two young children before a visit to Disney. Room waa ok but could have done with a lick of fresh paint. There was no tea/coffee in the room so I had to grab one of the cleaners and ask them. There was also no remote control for the TV so the only way to turn it off is to pull the plug out the wall. Before we left for our day trip I asked a member of staff if they could provide a remote, which he promised he would.
When we returned later after a long day trip to Paris with very tired kids the TV was off ,so we thought all was ok, until we were woken up before 7am by the TV coming on automatically. We couldn't find the remote so had to hunt for the plug, which was quite annoying and woke the kids up.
Breakfast was fine with usual French food and cereal.
Female staff member on reception was very helpful for local travel directions and maps and spoke a good level of English.
The hotel is a stones throw to the train station where you can get a direct train to central Paris - around 30 mins.
02 September 2014