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Rated 3.8 out of 5 by 352 reviewers.
Rated 4.0 out of 5.0 by Confortable bed and great experience This hotel is at the center of San Francisco, CA, close to public transportation systems, like BART, subway, etc. A good location for visiting San Francisco. The hotel looks clean and safe (need a room card to use elevators). 21 December 2014
Rated 4.0 out of 5.0 by A noisy night, but nice location It's a nice place to stay if you want to be pretty centrally located between downtown and the Mission/Castro districts. However, it's a sketchy and noisy neighborhood. 19 December 2014
Rated 4.0 out of 5.0 by Great service with one exception The description of the hotel states that a Concierge was available. This was not so. The desk did their best to help, but they were busy and not much help. I had hoped a Concierge would be there with help to a number of bookings and travel advice. 18 December 2014
Rated 4.0 out of 5.0 by Easy access from the freeway I noticed the noise from the street could be at times loud 17 December 2014
Rated 4.0 out of 5.0 by 只能说性价比还可以 位置还不错 离市政厅很近 但附近感觉不是很安全 人不多 但大部分是乱七八糟的人 内设相对陈旧 价钱相对便宜 只能说性价比还不错了 17 December 2014
Rated 3.0 out of 5.0 by Great Bar Staff The hotel is exactly what you would expect from a Holiday Inn in an area of town which is constantly improving. Some construction noise from the apartments being built across the road, the staff are friendly, particularly the lady who runs the bar 16 December 2014
Rated 5.0 out of 5.0 by Excellent Staff Members They staff was incredibly friendly and went out of their way to accommodate our needs 15 December 2014
Rated 2.0 out of 5.0 by Standing Water in Shower When I first checked in it was too early and my room was not available. I needed to get to work anyway, so the nice people at the counter took my luggage. The door guy was friendly and I went on my way. You have to slide your card in the elevator otherwise it won't work, but nobody told me that. Tuesday night I went to the restaurant and had a decaf coffee and sat with some nice business travelers from Germany. The waitress seemed overworked and mentioned that she would have to travel a "Football field" in order to make the coffee I just ordered. She came back and told me the food item I ordered was no longer offered and didn't know why they didn't just take it off the menu. She also seemed to be bartending. This woman was super busy and nice. Her male coworker seemed spaced out. The next morning I had to take a shower in standing water because the drain didn't work. I didn't have time to tell them about it because I was rushing off to work. The next night the pillows were not very comfortable so I called the operator from my room and he said that housekeeping was not available to bring another one. Wednesday was a huge storm and the restaurant closes at 10am! I did demos in my room and the chair didn't raise up. The operator was rude to me when I asked to see if a second contingency room was cancelled because it looked like my flight was going to leave after all. She thought I was in a different room and was arguing with me. When checking out the woman was very nice. She gave me money off my bill for the shower drain that didn't work. The door guy was MIA which was inconvenient because I have a broken arm and needed help getting my luggage down the stairs. I went out the side garage door and the door guy was chatting with the limousine driver. It's kind of in a dodgy neighborhood. But for San Francisco the prices are pretty reasonable. 15 December 2014
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