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Rated 3.8 out of 5 by 278 reviewers.
Rated 3.0 out of 5.0 by Smoking Smoking at the entrance to the lobby in the enclosed garage a real nuisance and probably not allowed by SF ordinance. Not nice. 14 March 2014
Rated 2.0 out of 5.0 by Holidy Inn Civic Center The buffet was way over priced for the little choices you have and nats everywhere.......... and the noise from the construction work is too much. I am a premiere and you guys should have offered me 1000 points per night instead of 500 for putting up with the noise and nats (bugs) in the bar and dinning room area. 08 March 2014
Rated 3.0 out of 5.0 by Not Bad The room could've been cleaner. The carpets looked dark and old, and I was hesitant to step on them bare footed. I guess I could've asked for slippers, but I wish they were just in the closet. Corners of the rooms were dusty/dirty, near where I put our stuff. I saw rust on the shower racks and stains on the shower curtains. Beds were clean and neat. No issues with sleeping. Staff was too busy, not pleasant. I stepped thru the ihg reward line, but they questioned that it's for ihg reward members online. I felt like I had to defend myself. The separate line was nice I guess. Just shows that they're really busy and need it... Parking garage is ok. It's a bit cramped, but there's many levels. Kind of pricey... 03 March 2014
Rated 1.0 out of 5.0 by Bad Service As a Gold member I have never been treated with disrespect as what happened in San Francisco. Because we had to make 3 different reservations due to using points for one night in the middle of our stay, we had to continuously (3 Times) travel to the front desk and check out and check back in. On the Sunday 02 February we attempted to check to follow through with the process in the Priority Check in line. Your promise to Priority Club Members, only to be told this line is closed by Ana. She was rude and inconsiderate, and as we walked past me she flipped her hand at me making her statement. I would not re approach the counter due to this. So my partner went to check us back in, asked for the front counter agents name, after explaining what happened, Management was never even offered to help resolve onsite. I believe this agent was posibly from Hawaii, I don't have a name. No apology from her neither for the events earlier in the events earlier in the day. I do travel periodically for Federal Government Business and leisure, and this really makes me wonder how important are the IHG members? 01 March 2014
Rated 4.0 out of 5.0 by Great Hotel, Great City I always enjoy staying here. Close to most things I need and there is plenty of parking and places to eat close by. The restaurant has a great breakfast buffet and the varieties of menu items are just right. The staff always makes me feel welcome as they do to all people who come in. They are very accommodating to many groups. I just like it here. 18 February 2014
Rated 5.0 out of 5.0 by Great Hotel and Excellent Staff I love staying at this Holiday Inn due to it's convenient location, clean and comfortable rooms and wonderful staff. The employees always greet me by name, YES they remembered my name and are super friendly. Kudos to Benny, Ana and David the front desk manager, they are always fast and efficient and are truly genuine. I am looking forward to seeing the new front of hotel when it is completed. One request that I have is to work on the sliding glass doors in the room, they are very hard to open and need repairing or replaced. 13 February 2014
Rated 2.0 out of 5.0 by Worst location and internet The internet during the entire stay was too slow to so any work....the front desk staff mentioned that it will improve, but I did not experience any improvement during my stay. The area around the hotel was looking scary at most of the times. 10 February 2014
Rated 2.0 out of 5.0 by Hotel Stay The first night, I was placed on the 14th floor. Maybe there is a reason a hotel has no 13th floor, but this room was haunted by what must have been either roof-top fans running all night, which I could clearly hear or there is a dragon snoring up there. When I asked for a new room the next day, after explaining my situation, it would have been nice to hear "I'm sorry." Instead, I was clearly told to make sure my bags were packed, as they wouldn't move me otherwise. Returning that evening, I had to explain the process as if this was a new request until the #very courteous# clerk found a Post-it note with my new room number on it. I would have thought an update on my computerized reservation would have made sense, but call me old-fashioned. That night, I ate in the hotel. I ordered the delicious ravioli and from the limited side dishes, asked for potato chips and french fries. Clearly this was a bad combination as I spent part of the late night throwing up in the bathroom. I haven't thrown up in years and haven't since then, so draw your own conclusion. The other nights were not restful either, as the fan kept turning on and waking me up. Generally, I am a very sound sleeper,so this - coupled with the street noises ten floors below - did not make for a restful sleep. And a minor point -- when guest puts "Do Not Disturb" on the door, please do not call that guest's room to acknowledge the "Do Not Disturb." That means the guest does not want to be disturbed. It seems clear to me, but again, I have my ways. On the plus side, almost all of your staff is excellent and friendly. The location to the Civic Center is very convenient. 02 February 2014
Rated 3.0 out of 5.0 by Room internet service constantly failing After staying at this hotel several times, I still can't understand why the room internet service keeps being interrupted. 28 January 2014
Rated 3.0 out of 5.0 by Intermittent WiFi and Caution re location Beds comfortable, room clean and adequate. WiFi reception on top floor was intermittent and weak and would regularly drop out. The location is great for the BART (Bay Area Rapid Transport) from the airport, being a 50 metre walk from the Hotel. Located in downtown and 'tenderloin' area so was a little unnerving walking around area at night. 27 January 2014
Rated 2.0 out of 5.0 by Comfortable Sofa bed was broken and air conditioning was too loud. No refrigerator. Parking too expensive 03 January 2014
Rated 4.0 out of 5.0 Great Stay We selected this hotel for its convenience to Union Square as well as the BART station. Bart was just around the corner block from the hotel- about a 2 minute walk, and Union Square was about a 7 block walk. The parking lot was extremely secure, but a little confusing to try to figure out how to get to the hotel from it. Follow the signs. The lobby design is updated and contemporary and the staff was extremely friendly and knowledgeable. Room was cozy/ updated and perfect for our one night stay. We made it to last call at the bar and the bartender was very friendly and very accommodating. I would stay here again. 02 January 2014
Rated 3.0 out of 5.0 by PROPERTY IS IDEAL BUT NOT THE STAFF NOT THE HONEST STAFF. WORST EXPERIENCE IN MY ENTRE CARREIER OF THE STAYIN IN THE HOTELS. I TRAVELLED MORE THAN 100 ( ONE HUNDRED) COUNTIRES BUT THE CHECKING STAFF WAS NOT HONEST IN HIS REMARKS. OTHERWISE PROPERTY IS IDEALLY LOCATED VERY NEAR TO TRAIN STATION , 30 MINUTES WALK TO DOWN TOWN, BREAK FAST IS VERY COSTLY . 19 December 2013
Rated 3.0 out of 5.0 by Good Value The hotel was very clean and a good value. However, the hotel is definitely not located in the best area of the city, unless you are looking to stay around the civic center. 29 November 2013
Rated 5.0 out of 5.0 by Will come back.... Nice and clean Hotel with friendly Staff. Big Rooms with nice views. Quiet at night. That's what a traveller wants..:-) P.S. The Breakfast is to expensive..... 28 November 2013
Rated 3.0 out of 5.0 by Convenience Great location to both Muni & Bart at Civic Center Station. But, this station is very dirty. A lot of homeless camp out at this station. On my last visit a homeless woman, with obvious mental issues, was urinating on the sidewalk just outside the entrance of the hotel. Seeing this made me seriously consider is it all worth it to stay here. If I were a woman, I would not walk to or from this hotel late at night alone. However, once inside the hotel it is all together a different experience. The entire staff is friendly & very accommodating. 25 November 2013
Rated 2.0 out of 5.0 by Mixed experience We liked the location of the hotel in the middle of down town. Especially the staff in the restaurant was very friendly and service oriented. The rooms were adequate, but the public space is a little out dated. One thing is not acceptable wssdisappointing: the wifi connection. It just didn t work a part of our stay. We had to leave our room and go to the elevator area for a connection. Ofcourse we asked the reception for improvement. They gave as a reason: the hotel was fully booked. In general: in its present state and performance the holiday Inn does not live up to expectations. Little improvement can have a huge positive impact. 23 November 2013
Rated 3.0 out of 5.0 by Stay Seemed to be a lot of construction outside and a great number of panhandlers/homeless. Limited Menu 20 November 2013
Rated 4.0 out of 5.0 by Great Central Location This hotel is great for the location its at if you plan to visit San Francisco. It also offers secure and easy parking, usally not available in San Francisco. Hotel was very modern looking. It was also spotless. The rooms were a bit dated/plain along with the balcony. 17 November 2013
Rated 4.0 out of 5.0 by Very nice hotel. Only drawback was that if you were going to get out of the hotel to go have something to eat or drink, you need to walk close to a mile to find any decent options. Otherwise, once in the hotel, I think this place was excellent. 13 November 2013
Rated 3.0 out of 5.0 by Too much DNA I don't appreciate finding toothpaste on the faucet handles, short curly hair on the toilet bowl, and hair in the shower and on the bed. Those who clean the rooms (this is true for the last five places I've stayed) should wipe down the door trim, the wood work, and the bathroom side of the doors periodically to rid them of smudges and smears that suggest the worst. 12 November 2013
Rated 3.0 out of 5.0 by Standard Holiday Inn Service This hotel is one of the standard Holiday Inn nothing special nor the location compare to all the Holiday Inn I stayed before! Not restaurants outside the hotel you have to work to other street to find for restaurants. Nothing has being changed since I stayed over 20 years ago. 06 November 2013
Rated 5.0 out of 5.0 by Great Stay And Value Everyone at the check-in/check-out desk was extremely nice and very helpful and accommodating. Every request was fulfilled - extra cot, extra towels, late check out, adjacent rooms - without any hassle. Rooms were clean, bathrooms were clean. Beds were very comfortable. Overall very good stay for a very good price. Also, located close to downtown SF and Bart station. 05 November 2013
Rated 5.0 out of 5.0 by very well run hotel 1/2 block to bus service and 1/2 block to a Bart station 05 November 2013
Rated 5.0 out of 5.0 by Como en casa Este es un hotel que no habia visitado desde hacia algo mas de 8 meses y fue muy agradable regresar y que el personal de la recepcion se acordara de mi, me llamaron por mi nombre y me dieron una bienvenida como si estuviera volviendo a casa... realmente el trato fue ameno, calido y al mismo tiempo muy amable... muchas gracias a todos! 05 November 2013
Rated 5.0 out of 5.0 by nice view An excellent service by staff .Room decor was nice . Lobby was an excellent 03 November 2013
Rated 5.0 out of 5.0 by Value In the City for a family wedding...7 of us and a baby....only needed 2 rooms....and had plenty of space and did not spend the family fortune.... 30 October 2013
Rated 5.0 out of 5.0 by Great as usual No matter where I go Im always happy with the staff and my suite! If you want hassle free no worries in a secure location then this is your best bet. Rooms are super clean and the staff is extra friendly, helpful and know their city! So much to do and I got to swim in the Pacific so I didn't get a chance to check out the pool and other facilities at this location 28 October 2013
Rated 5.0 out of 5.0 by Nice Property Great hotel, in close proximity to the area attractions. The staff is very friendly and nice. The room were very clean and up to date 24 October 2013
Rated 5.0 out of 5.0 by GREAT STAFF I WAS IN THE HOTEL FOR 1 WEEK AND THE ATTENTION OF THE STAFF WAS EXCELENT. 21 October 2013
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