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Rated 3.8 out of 5 by 248 reviewers.
Rated 3.0 out of 5.0 by Overpriced and poorly staffed Parking overpriced, unimpressive female bartender....bad for business 16 October 2013
Rated 5.0 out of 5.0 by Great location & wonderful staff! The staff at this location was amazing. So on top of everything and helpful. The location is amazing, just steps from BART and short walks to prime entertainment. The price is more than what I'd typically pay for a Holiday Inn, but as far as San Francisco rates go, it is very reasonable. 08 October 2013
Rated 1.0 out of 5.0 by worst hotel stay I've ever had this was the absolute worst hotel room I have ever stayed in.. I couldn't sleep because of the noise outdoors, the room filled with smoke, and it was generally uncomfortable (air conditioning didn't work and the remote control stopped working during my stay, not to mention the fact that the Internet was extremely slow and I couldn't work from the room). my bathroom is even dirty when I checked bathroom was even dirty when I checked in. 08 October 2013
Rated 5.0 out of 5.0 by Great location and awesome service The hotel is nicely located in downtown, close to the City Hall and the BART station. Rooms are super clean and comfy. Staff is very helpful and amicable. 04 October 2013
Rated 4.0 out of 5.0 by Nice hotel, questionable location I always stay at Holiday Inn Civic Center when I visit San Francisco. The hotel provides clean comfortable rooms for guests. But the location is questionable, especially at night, even worse if outdoors alone. But it is very convenient for MUNI and BART transportation. Currently construction is occurring beside the hotel which results in noise in the morning (the hotel provides ear plugs) which makes "sleeping in" difficult. There is a parking garage inside the hotel property, but $37 per night is a little excessive. The same with the $20+ breakfast buffet. Members of the Holiday Inn frequent guest program used to receive complimentary coupons for the breakfast, but on my last few visits, none were offered. 03 October 2013
Rated 4.0 out of 5.0 by A good hotel, great pool Good hotel, not quite so great a location, but we managed. Transport is good, especially the F tram to the waterfront. Would prefer option of a more reasonably priced breakfast packages, eg cereal/fruit/yoghurt, plus poached eggs on toast. Pool is very good, nowhere to change or shower though. American hotels,such as the Holiday Inn chain, need to have (available from reception if need be), an electric jug (kettle) and milk and tea bags for British Commonwealth visitors in particular. Also renting a fridge is a silly idea - should be provided, not expensive - rental cost is exorbitant. 03 October 2013
Rated 4.0 out of 5.0 by little bit of waiting with a busy weekend I was there less waiting time to check in at 3 pm be great ... and checking out one person on the front desk is not enough help..... clean and restful a plus room a little hard to under stand if its free or not is free to use the computers 03 October 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service Slept really well. Great stay. Awesome staff. Very warm and comfortable stay. Everyone on staff was amazing. Had a great trip and will most likely stay again in the future. 02 October 2013
Rated 4.0 out of 5.0 by Good location The property has a great location that is centrally located to the BART and MUNI along Market Street. The surrounding area is not the best with all of the homeless people, but the location and cleanliness of the rooms created a good stay. 30 September 2013
Rated 2.0 out of 5.0 by Holiday inn 50 8th st san francisco ca 94103 Check in computer system was down for over 4 hours. Although staff was friendly it is unacceptable the hotel does not have a backup system to accommodate guests timely. Hotel shower head water flow was also a huge problem. Either the shower head needed cleaning so the water flow rate could improve or the shower head needed to be replaced. Nothing worse than coming back to the hotel after a long work day to try to relax with a good shower and being unable to do so because of a cheap or duty or old shower head. 27 September 2013
Rated 4.0 out of 5.0 by Convenient location with comfortable beds I stayed at HolidayInn San Francisco by Civic Center in June for one night only while I was in town for business. The receptionist (Ana?) was an extremely nice lady and check-in as well as check-out procedures were a breeze! It was nice to notice the recognition of IHG (then PriorityClub) members and I was given a choice of rooms I could stay in (double vs one bed). The room was clean, comfortable, big and simple. The light sound of the construction was still heard on the top floor, but it didn't bother me at all. Plus, earplugs are provided in all rooms, so light sleepers staying here will be fine as well. The only minus I could find in this hotel is dining. If you are a tired traveler that can't or doesn't want to walk too far, then you will be super disappointed with the on-site choices. 50onEight is their cafe/restaurant, which offers a limited variety of food and seems overpriced for the quality and the service that you get. I looked around the buffet area which was half empty and settled on a pasta meal from the regular menu.. Now, I really don't think that their meals were expensive, but the taste and the quality was really bad and as you can imagine it's hard to make pasta taste bad. The servers looked bored and appeared unfriendly to the customers. Summary. HolidayInn in San Francisco/Civic Center is conveniently located and provides a good and comfortable rest. The hotel staff at the reception is extremely helpful and friendly. Skip their on-site restaurant and you will have nothing to complain about. 26 September 2013
Rated 3.0 out of 5.0 by Our stay at the Holiday Inn San Francisco CIvic Center - Sept. 2013 We stayed with my wife at the Holiday Inn Civic Center San Francisco from Sept. 16 to Sept. 2013. Location is fantastic and very convenient to visit San Francisaco downtown but the ciminality in the vincinity is an issue especially in the evening. The hotel room was large and the bed very confortable and not noisy at all. Still the bathroom and carped was not fully cleaned every day. We were negatively surprised by the outdoor pool facility and the non availability of snacks in the distributors of the hotels (only soft drinks are available). 26 September 2013
Rated 5.0 out of 5.0 by Great View of San Francisco I enjoyed my short stay! I would definitely go back to the same spot. Internet was good. I like using their Bath & Body Works products 22 September 2013
Rated 5.0 out of 5.0 by We love to stay in San Francisco! We love San Francisco and we love our stay at Holyday Inn Civic Center!Our stay was fantastic, the staff is extremely knowledgeable and friendly, the rooms are spacious and well-maintained! Really very comfortable! Thank you for making special our honeymoon! 18 September 2013
Rated 5.0 out of 5.0 by Good one expect the rate Great location, good room, nice view, nice restaurent, price is high compare to holiday Inn 16 September 2013
Rated 3.0 out of 5.0 by Acommodtations very good. The Bart was right on the corner, 30 minutes from SFO. Easy access to ATT Park on the Muni train in the same station with Bart. Nice diner's for breakfast, lunch and dinner. Fast food available to 11p. $12 taxi cab ride to USF War Memorial Gym. That is with tip. The con Centrally located, but it is downtown at the offices of the politicians. It is downtown and there are clientele on the streets that might be unfavorable. I would stay there again myself,. . 15 September 2013
Rated 3.0 out of 5.0 by Construction! Construction going on next to hotel. It started about 4:30am and it was earth shattering. Was there 3 nights and was not able to get a good sleep. I travel monthly to SF and will be looking for a different hotel. 09 September 2013
Rated 3.0 out of 5.0 by Charge for service dog and rude front desk clerks n maids I brought a service animal into the property and they charged me 75$ Pet fee which is not ADA compliant. Service dogs are allowed with no additional fees per the Dept of Justice. Requesting credit- unsure of status. Also, the front desk reception was very rude when called about questions or assistance. The maids Came on my room 3x without giving me a chance To even get out of bed! 05 September 2013
Rated 3.0 out of 5.0 by Adaquete Provide free breakfast to Platnum member would be good as there is lack of nice place nearby to eat. 04 September 2013
Rated 5.0 out of 5.0 by Outstanding service! Being located in San Francisco, one would think staying at a hotel is complicated. Not for this hotel! I drove to San Francisco and found this hotel easily with my GPS (can't live without it in San Francisco). Parking was very easy since they had their own garage and they even provide you a parking pass for in & out priviledges. The hotel lobby is beautiful with modern decor and they also have a restaurant/bar for you to relax near the lobby. The rooms were super clean and the beds were very comfortable. But besides that, the most important factor was the hotel staff. Ana, David, and Mark were very accommodating and friendly. Ana went above & beyond in service as she offered coupons and was very hospitable. Because of their service, I will stay at this property! 04 September 2013
Rated 5.0 out of 5.0 by Great stay! Great location! We enjoyed our stay at this Holiday Inn. It was very comfortable and a great location for getting around San Francisco with out a car! Our room was very modern and clean and we had a great view of the city from our room. The Bart and Muni station is right next door and it was very easy to get to this hotel via Bart from SFO airport. A great place to stay! 04 September 2013
Rated 5.0 out of 5.0 by Best hotel experience I can remember. From the check in to the check out and every single hotel staff member encountered, this was the best hotel experience I've had in a long time. At check in I was given an additional discount I qualified for but hadn't been given as part of my reservation. Room was simple, clean and roomy with comfortable beds. View was decent for the city. Housekeeping was very friendly. We ate breakfast in the hotel restaurant after waiting an hour to get into a place down the street the day before and the food was good, not great, but the service was unbelievable. We ate there the next day just because we were so amazed with the service and the kids loved it so much. Even the doormen were super friendly and helpful. I do a fair amount of traveling, but this was a notable hotel experience and I highly recommend staying here with family or without. It's a fairly easy walk to the ballpark, even carrying a 4 year old, but it's so close to Muni and BART also. 04 September 2013
Rated 3.0 out of 5.0 by San Francisco Holiday Inn While this was convenient for our conference that we were attending the prices of the food and a beer were ridiculous. $7 a beer, $21 for a buffet breakfast, $16 for a continnental breakfast...that's just crazy. They didn't have the correct room I booked when I got there and the room they put me in had huge stains onthe carpet and was just ok. They moved me to a king on Monday which was much better. I would stay here again but would not eat breakfast and would probably buy a beer somewhere else. The other prices for food at the restaurant were much better but breakfast was way overpriced. 02 September 2013
Rated 5.0 out of 5.0 by SF Giants Getaway This is our second stay at this hotel. Both times it has been to see the Giants play at AT&T Park. The staff at the hotel were extremely friendly and very helpful in assisting the navigation of the SF minibus system-which is just down the street from the hotel. The hotel is conveniently located and everything is "minutes away". When we came back to the hotel - the restaurant was closed and the Bartender was helpful in providing us a menu from a local Italian restaurant that delivered directly to the room. Prices for the food were very reasonable! Speaking of prices, this is the only drawback in staying at this hotel-the cost. On top of the pricey room for the night, you also get nailed for an additional 42.00 for parking fees! Nice place! 28 August 2013
Rated 3.0 out of 5.0 by Nice Hotel, bad Location I stayed here for 2 nights while on a business trip to the Bay area. I wanted to use it as a base to explore the city. This worked out fine during the day, but I did not feel safe in the area after dark. 26 August 2013
Rated 2.0 out of 5.0 by Not Dog Friendly One would have expectations that a hotel that offers dog friendly rooms would have a place for the dogs to relieve themselves. NOT SO. The relief area is a concrete area on the 4th floor near the swimming pool. I would not recommend if ease of care for the dogs. 23 August 2013
Rated 5.0 out of 5.0 by Wonderful Staff! We stayed here for 1 night primarily because the Fisherman's Wharf location wanted $499 for the night. We arrived late and the gentleman who checked us in was more than pleasant and helpful. Our room was nice and even had a pretty decent view of the city. 22 August 2013
Rated 4.0 out of 5.0 by A good choice if you need to be in the SoMa area I think I was quite fortunate that my stay was mainly over a weekend. I wondered why they gave me ear plugs on my bedside table and Monday morning (the day I was checking out) I finally understood. There is some construction going on in the area which could potentially be loud and annoying. Other than that, I was pleasantly surprised that there were so many options for public transportation just within a block's walk of the hotel. That was really perfect. If the theater had any shows playing during my stay, that would have been incredibly convenient. The bed and pillows were super comfy. I do wish the bathroom was a little more updated, but it wasn't bad by any means. Any staff persons I interacted with were very pleasant. If I stay at this Holiday Inn again, I would try to ask for a room ending in an odd number so I can get a view of the north side of SF rather than the south facing room I had. All in all a very good stay which suited my needs at the time. 22 August 2013
Rated 3.0 out of 5.0 by Great Service, bad location First time in San Fran and was not aware of best location to stay. This hotel was NOT the location we wanted to be. We were a family here to site see and it was in a "seedy" part of town. We walked out the first day and used the car the rest of the trip. (Better to stay at either of the Holiday Inns near the wharf). I will say the staff was so friendly and did everything they could to make us comfortable from extra pillows to discounted parking (very expensive) and even moved us to another room the second day because our original room was not updated and looked very worn. Again maybe Ok for a business person because it is close to city hall but if you are with kids site seeing this is not the place. 19 August 2013
Rated 5.0 out of 5.0 by Excellent place to stay Had another amazing stay at Holiday Inn. Had a great experience checking in Benny is GREAT! 16 August 2013
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