Rated 3.9 out of 5 by 206
Rated 5.0 out of 5.0 by APP1 Fantastic stay
I am a frequent user of the hotel and always treated with a professional welcome upon arrival, staff identify me as a priority club member. The staff are fantasic and always welcoming. John the Night manager has been most helpful on numerous stays, long may it continue.
12 May 2013
Rated 4.0 out of 5.0 by Chickaboo22 Excellent value
Excellent value. Beds really comfortable. Family room nice and spacious. Would def stay here again!
11 May 2013
Rated 4.0 out of 5.0 by Mrschudz Walsall J6
Clean and comfortable. Excellent value for money with friendly helpful staff - overall v good
07 May 2013
Rated 4.0 out of 5.0 by Susan29 Nice, quiet, comfortable. Value for money breakfast
Stayed for one night with 10 year old daughter, as she had to attend a talent camp that weekend.
Bed was comfortable, and we did not have any trouble with noise from other guests. Air conditioning did not appear to be working though we were provided with a portable heater, so it did not matter. Spa bath was not working in swimming pool, which was a shame as daughter was really looking forward to using it, as she had used it on a previous visit, but assume it was just a temporary thing.
Breakfast was extremely good value - buffet at weekend £6.95, plus children under 12 eat free. Would stay again as very convenient for the M6, but is still quiet.
Not keen on soap and shampoo provided, bring your own!
03 May 2013
Rated 5.0 out of 5.0 by JEDM conference facilities
We have been using hotel for some sales training for a couple of weeks and the customer service has been exceptional. The representative, Stuart has catered for all our requests and more. He really has gone the extra mile. We have also had very friendly service from the restaurant staff and the food is better than the average hotel chain. We are a large group of 18 delegates and they have made us very welcome with their personal service. Regarding the hotel itself, it is very much the same as most large hotel chains but the people make it worthy of a recommendation.
02 May 2013
Rated 5.0 out of 5.0 by isiah53 good service
i have been staying here for several weeks mon to fri.
they have had a significant problem with the electrical supply for quite a few days.
happily that is now sorted.
through it all the staff remained as cheerful and as professional as ever.
they are the real plus for this hotel.
the rooms are comfy the foo d is very good.
i will miss the girls when my contract comes to an end
19 April 2013
Rated 2.0 out of 5.0 by Sweet29 Once is enough
A phone call had been made letting us know the leisure centre had been closed...but no explanation about why.
Friendly male at reception dressed immaculatly let us know the leisure centre had been re-opened.
The bathroom was not clean...which was dissapointing.
When returning from our evening meal there didn't seem to be any security measures in place and felt that anyone could just walk straight through, a female on reception wasn't worried about looking up to see.
During the night and morning there were doors being banged shut
In the morning someone a cleaner perhaps was trying the door...after phoning reception a male apologised. I would have thought they would wait for a key to be handed in first before trying to get in the room.
Won't be returning
16 April 2013
Rated 2.0 out of 5.0 by Sweet29 Once is enough
Not the best stay we've experienced. Won't be returning.
15 April 2013
Rated 4.0 out of 5.0 by Wrightaway Family rooms ...Value for money
Emjoyed a 2 day break at this hotel with all our family....only one critisism...there were no drawers in the room to unpack our clothes into...other than that everything else was great...nice touch having a pool table to play on....
14 April 2013
Rated 1.0 out of 5.0 by yorkssteve Poor Holiday Inn
I use the Holiday Inns regularly for business trips and they are invariably of a high standard. This is the first HI that has not been relaxing and comfortable.
Firstly the Gym was closed on the Monday because of technical issues which happends from time to time. However it remained closed all week which, for a major hotel chain, is very disappointing that it wasnt sorted at least within 2 days. The availability of the gym was the main reason that I chose this HI rather than the close by express or the Village. The room air conditioning was completely unresponsive so the room was subject to the current spring like weather. I ended up covering the duvet with my coat to keep warm. The corridors all had the fire doors closed which meant the first person along the corridor to leave their room woke everyone else up along it as the doors closed with a massive clatter- usually around 6am.
The only redeeming feature was the staff which were as normal for the HI; very helpful (and apologetic for the gym failure).
I would not recommend this HI if you can find any alternative.
10 April 2013
Rated 5.0 out of 5.0 by MarkB2 High standard Holiday Inn
I have stayed here several times now, and plan to continue, due to the consistent high standards.
The hotel has a great 'new feel' and the rooms are comfortable and stylish.
The staff are really friendly which gives a very welcome feel, when staying on your own for business.
The gym is excellent as the equipment is all new and very clean.
Dinner menu has been completely changed and the food is excellent.
03 April 2013
Rated 5.0 out of 5.0 by mishmash excellent
we could not fault a thing, food was excellent and very good standards and would defiantly recommend this place to anyone for leisure or for business purposes all staff were friendly and attentive.
31 March 2013
Rated 4.0 out of 5.0 by Oddaejn Hearthwarming and accomodating
I had long stays in this hotel on several occasions and have never been served with so much dedication of some of the staff. The conference rooms, and service within, are most generous and accomodating; the pastries served at coffee breaks taste as been made by a Belgian master baker. Well done and keep building on this!
K., van Domburg
For comparisson: my previous expiriences include Radisson, Golden Crown, Hilton, Golden Tulip...
28 March 2013
Rated 4.0 out of 5.0 by OlivierB Great rooms & facilities but poor food service after 10PM
Overall great experience, excluding the food where most holiday inn offer hot food at the bar after 10pm, this one does not and offer cold/basic sandwich/crisps at really high price!!
26 March 2013
Rated 1.0 out of 5.0 by Thomasz Hopefully Just My Bad Luck
I arrived at about 7pm on a Monday night to a queue at the check-in desk, which seemed to take an age to get through. I was advised that the restaurant was offering a new menu, but I declined the offer of reserving a table.
They took my Priority Club details but I wasn't offered anything for Platinum status (no upgrade, free drink, Wi-Fi or extra points).
I used the pool and sauna, the changing rooms were very basic and it wasn't east trying to find a dry space to dress in after a shower (even though I was the only one using the facilities).
I went through to the bar at about 9pm to order some food only to be told that they would not be taking any food orders for at least 25 minutes (same for restaurant)... got a drink but then decided to leave the premises to get food.
On night 2 I was earlier into the bar to order food. The lady behind the bar went off to find out how long food orders were, she returned with the same message as the previous night, but would I like to order a drink - no thanks, I want to get some food. So back out into the night to get some food.
If you ever have the misfortune of staying here when food is hard to come by, there is a KFC over yonder M6, or if you venture almost full circle over the M6 and back onto the same side as Holiday Inn, there is a Chiquitos and an Indian restaurant (near a Cinema and perhaps other establishments).
25 March 2013
Rated 1.0 out of 5.0 by 0987654321 recent stay
New menu looked good but after waiting nearly 2 hours for one meal what can i say.
Disappointed that PLatinum not recognised upon checkin & no upgreade offered.
used to stay here a lot but not so sure now.
24 March 2013
Rated 5.0 out of 5.0 by MarkB2 Top Holiday Inn
I stay regularly, and feel well valued as a guest. very busy this week, so the atmosphere was great in the evenings.
Jess and Jackie doing a brilliant job, with a great sense of humour coming across the bar.
The best Holiday Inn for miles around, and really good value for money.
The occasional upgrade as a platinum member very welcome, as the exec rooms are great, with a 'mini living room'
22 March 2013
Rated 5.0 out of 5.0 by munna comfortable great service
Was realy happy with service and the room speacialy pleaded with the facilities will deffinatley look forward to stay in the near future.
21 March 2013
Rated 5.0 out of 5.0 by BC001 Great room and great facilities
Stayed in the exec suite. V spacious and comfortable. Staff friendly, approachable and happy to help. Pool and gym facilities although small are good, clean and tidy. Breakfast was good as was an evening meal.
16 March 2013
Rated 4.0 out of 5.0 by Ian1959 Great rooms and friendly staff
Stay regularly at this hotel. The only issue is the heating in the exec rooms which have intermittent problems and have to be supplemented with mobile heaters - not ideal and not as easy to regulate the temperature
12 March 2013
Rated 4.0 out of 5.0 by Steve9957 Staff polite and helpful
Whilst a clean, bright new hotel. This hotel offers great conference facilities with rooms and facilities to suit all sizes. Having the room within reach and just 2 minutes from the motorway, it fits the bill.
Only area for further consideration would be the menu which was limited.
11 March 2013
Rated 5.0 out of 5.0 by OSSM Great Stay
The staff were very friendly and helpful, as usual. The pool and sauna were great to relax in and the food was very good. As a business traveller, it was nice to see more effort being made for priority club members and the occasional upgrade is really appreciated. Stayed four days and it was very enjoyable.
09 March 2013
Rated 3.0 out of 5.0 by Avoidifuwanttosleep Not good, not bad
The rooms let this place down. Usually cold (despite air con/heater) and the thinnest duvet and smallest bath towels. You get woken up by people getting up at around 6.30am, if you are on business I guess that's not a problem. All in all, an ok alternative the Holiday Inn Express across the road, but it's not better than it.
03 March 2013
Rated 4.0 out of 5.0 by Kaye55 Good business hotel
Well situated and ease of access from M6. Comfortable and warm with friendly and attentive service. Good desk and light for working at. Request for quiet room met thank you.
21 February 2013
Rated 4.0 out of 5.0 by HowardS Good Location
The hotel is well located for the motorway.
The standard room was standard!
The evening meal & Breakfast were good & the service in the restaurant was excellent
I will stay again
13 February 2013
Rated 4.0 out of 5.0 by Olympian M6 Junction 10
After a couple of problems on our first stay, the staff did eveything they could to make our second stay better.
Slightly difficult to find off J10 of the M6 because of the roundabout layout, but the welcoming manner of all the staff was refreshing throughout our stays
Food is above normal chain hotel fayre, and the chef's soups are to be recommended.
11 February 2013
Rated 2.0 out of 5.0 by pk111 No platinum benefits
I was very disappointed that I was lied to about the availability of an upgrade to executive room. I was specifically told at check in that there were no executive rooms available. I later found out that there were rooms but they chose to not upgrade me and lie about the availability. I can accept not being upgraded but the lying is unacceptable.
04 February 2013
Rated 5.0 out of 5.0 by brummie19 lovely hotel
stayed here as a family booking 2 rooms
This hotel is spotless.
we felt so relaxed and staff couldnt do enough for us
even a free birthday cake for one member of the family.
lady on front desk couldnt do enough
we all enjoyed our 3 course meal as part of the package
the staff our well dressed polite and well mannered
the manager on the day also needs a special mention
he checked all the guests were ok
there was 2 coachs in from a trip from a tv show.
this had no affect on our stay
would we go back ((yesssssssssss)
26 January 2013
Rated 2.0 out of 5.0 by Jasjadjos Standard has dropped
Coming here since refurbished, staying a couple of times a week. Platinum priority member but continually get given twin rooms instead of double room, even though book double.
Need to learn loyalty to customer base otherwise they will go elsewhere, as they are not the cheapest Holiday Inn in the area.
Very slow service on reception at times.
Food poor most of the time so eat out.
Disappointing that the service experienced in first 6 months of opening has but completely gone now.
15 January 2013
Rated 2.0 out of 5.0 by Avoidifuwanttosleep Dreadful
Stayed here a few times, and also HI Express across road. This was an awful stay: the rooms have appalling sound insulation. Consequently, was awoken by room underneath chatting away from 1am to 4am. Management were called and apparently went 3 times to shut them up but no avail. They smoked too. And this place charges £13 for wifi! Welcome to 21st century... I'm stayin at the express from now on...
15 January 2013