Rated 4.1 out of 5 by 254
Rated 5.0 out of 5.0 by rjRich very comfortable, clean & friendly staff
Had good stay & had very friendly & accommodating staff. They also had shuttle service to dining downtown, very nice!
24 January 2015
Rated 4.0 out of 5.0 by anbadvocare Stay in Albany
Staff was extremely pleasant. Shuttle service was very friendly and timely.
22 January 2015
Rated 5.0 out of 5.0 by EIWPF business traveler great staff and good value
perfect place for a business stay in Albany. All needs met and very friendly staff.
14 January 2015
Rated 3.0 out of 5.0 by serviceengineer I generally love this hotel, but a bad experience has left us frustrated!
So, we generally love this hotel. Whenever we visit family we stay at this hotel. Most of the time we are recognized as platinum elite members and get room upgrades. Parking is $5, but there are video cameras throughout lot, and they have EV chargers. Also, they have a huge breakfast area, and for the amount of people there I was impressed how fast food and beverages were stocked for guests.
So, what happened to left us upset? Well our thermostat. was broken. The heater would only blow super hot air. When we got back to our room at 11PM the room was super hot. We tried opening the windows, but smog from the thruway came in. Thus, we left them close and turned the thermostat off and went directly to bed. We planned on staying up and watching TV, but it was very uncomfortable. Since we were already unpacked we didn't want to call the front desk to change rooms.
So this is what really upsets me. We gave the front desk a heads up, and they didn't apologize, they gave us a blank stare, and said "have a good day". They didn't offer us follow up with management or anything. On top of this the day before we were thanked for being platinum elite, but not offered a gift bag, points, or room up grade.
Now this is what really hurts. We emailed management our concerns on Saturday, which was 5 days ago. We have yet to hear a response. How bad of customer service is that? We are loyal IHG customers, and we're not even good enough to deserve a sorry or follow up email!!!
14 January 2015
Rated 5.0 out of 5.0 by jewells Great Hotel Staff
We loved the hotel staff. They were very helpful and accommodating. The room was relaxing and wee had a great time.
14 January 2015
Rated 4.0 out of 5.0 by 802T Thin walls ..
Overall the hotel was just that a hotel. The staff was great when I had an issue with my room (it had been smoked in) they quickly changed my room and met me at the new one with my key cards in hand. Walls are quite thin if you catch my drift. Clean rooms. Great staff. Smallest holiday inn I've ever stayed at.
13 January 2015
Rated 5.0 out of 5.0 by weight loss clean and comfortable
The hotel was very clean,updated and comfortable. Check in and check out was fast and easy. Breakfast was excellent choices, area kept clean and refilled
12 January 2015
Rated 4.0 out of 5.0 by Pen Name Clean and comfortable
Room was clean and had a wonderful shower. Loved the water pressure. Our toilet seat was a little off center and kept sliding when you sat on it so that was annoying.
Great breakfast selection but would not wait til near the end of the serving time because they ran out of some items Sunday morning that we had enjoyed on Saturday morning.
Wish they didn't charge for parking but at least we got an under cover spot so that was nice. . No microwave or fridge in the room. Staff was helpful, courteous and accommodating.
11 January 2015