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Rated 3.9 out of 5 by 43 reviewers.
Rated 5.0 out of 5.0 by Excellant Service Completely safe in a busy location with wonderful staff. 25 July 2014
Rated 4.0 out of 5.0 by Good location good value friendly staff short walk to the beach, restaurants, currency exchange, supermarket, and shopping center. Breakfast is good. if you want egg and bacon, they can make it for you at no cost just need to ask the staff for it. At check in the staff had paper work ready to go they were ready for me. check out was fast. The only problem I had which is probably out of the hotel control. There is a roaster that start crowing every day at around 4am from near by houses. This roaster crowning lasts for a few hours which affect my sleep. 21 July 2014
Rated 3.0 out of 5.0 by 床鋪舒適乾淨 行間雖小但是乾淨,床鋪非常舒適,員工友善有禮貌,但是一樓大客房安全性較差: 客房一入口處沒有經過大廳櫃檯且靠r近飯店門口,感覺隨時有外人可以隨時進入;另一客房入口處則需經過餐廳,規劃較差。 17 July 2014
Rated 4.0 out of 5.0 by Good Family Stay The overall experience was good. Quality of breakfast (although limited in variety), New Rooms, proximity, Helpful staff....an enjoyable experience. Only negative was the suction (exhaust) in washroom was not working (stayed in 5th floor) and hence changed to room after two days (to 6th floor), without much of improvement. The staff although were very helpful in providing some room sparay. 10 July 2014
Rated 3.0 out of 5.0 by great location Great location. False alarm announcement at midnight on my first night stay. Basin cracked, old towel... 10 July 2014
Rated 3.0 out of 5.0 by Unskilled team and organizing issues During staying in the hotel was feeling that service staff didn't know what to do. Receptionists often forgot call a taxi. During 2 weeks staying there, cleaning service never took my laundry bag. I always had to ask on reception to take it. The same was with returning clean cloth. Doesn't matter that I asked back it to my room, it staid 2-3 days somewhere and I again had to ask on reception bring it back. I tried to check-out one day before leave, but receptionist couldn't do it. Receptionist and his manager around 30 min try to calculate the bill (in result they calculate it wrong) + print me bill without the last day. So I had to back next morning and repeat whole procedure again. 09 July 2014
Rated 4.0 out of 5.0 by Great Value. My family and I booked too rooms at the Holiday Inn Express Kuta. The staff were great right from the start by organising connecting rooms for us. The location is good for Kuta and only a very short walk to the beach and shops. Overall though, it was the friendly staff that made our stay very good indeed. 07 July 2014
Rated 3.0 out of 5.0 by Great value for money. Shame about the rooster at 4:30 am. This place is fantastic value for the location. At $35-40, it's a clean and tidy room (not quite up to Holiday Inn standards of cleanliness but so much better than most of Bali). The location is great - right in the heart of Kuta and near a supermarket. The staff don't speak English well enough for an International hotel, but they certainly tried hard to please. I was woken at 04:30 by a rooster and a dog competing to be the most annoying. I found out that the rooster lives in a cage that qualifies as animal cruelty right next to the hotel and if you're on that side you will be woken by it. Frankly, the Holiday Inn should pay the neighbours to not keep livestock right next to them. It's a budget hotel but there are standards - that's why I always stay at the Holiday Inn. This place needs to do better. 01 July 2014
Rated 4.0 out of 5.0 by Great Location Location is perfect. Just at the heart of Kuta Square. 01 July 2014
Rated 2.0 out of 5.0 by Disappointing Room had dust bunnies and found hair in both the room and bathroom. Breakfast is decent and the hotel is conveniently located in downtown Kuta (although traffic is awful getting there). Be sure to ask for a room on a higher floor, away from the street, as the hotel faces a busy street and there is a lot of traffic noise and honking. 14 June 2014
Rated 2.0 out of 5.0 by Hotel needs works Would probably wait another 6 months before staying at this hotel. They clearly have some work to do to bring it up to proper readiness ie: laundry, fitness room, pool area, noise proofing, cleaning standards etc. One of the noisiest nights sleep I've had in a long while. 12 June 2014
Rated 4.0 out of 5.0 by Clean and comfortable room he hotel is conveniently located very close to Kuta square and 10 minutes walk from the beach. Check-in and check-out were quick. Smart card is used as the key. So security is not an issue. The room was clean and very comfortable even though the room is relatively small in size. The breakfast buffet spread was good. Overall, comfortable stay without any hassles. 12 June 2014
Rated 4.0 out of 5.0 by Clean and comfortable room The hotel is conveniently located very close to Kuta square and 10 minutes walk from the beach. Check-in and check-out were quick. Smart card is used as the key. So security is not an issue. The room was clean and very comfortable even though the room is relatively small in size. The breakfast buffet spread was good. Overall, comfortable stay without any hassles. 12 June 2014
Rated 4.0 out of 5.0 Comfortable Bed but noisy environment good location but hotel needs to ensure level of noise surrounding the room to be minimized 11 June 2014
Rated 3.0 out of 5.0 Comfortable bed but lousy shower water pressure Bed is comfortable Shower water pressure need to improve as is too low to compare with other Holiday Inn hotel 11 June 2014
Rated 4.0 out of 5.0 by 位置好、房間新、服務佳 位置好、房間新、服務佳! 但早餐的選擇性略少,尤其咖啡應該是即溶沖泡咖啡,非現磨! 另外,浴室(排水孔)會散出異味!房門之隔音亦不佳! 不過整體而言仍是一間值得推薦的經濟型住宿! 04 June 2014
Rated 5.0 out of 5.0 by very warm hotel staff Thank you to all hotel staff for making me and my wife wedding anniversary and her birthday so memorable. We wish all staff all the best and hope to see all of you soon. 04 June 2014
Rated 4.0 out of 5.0 by great experience with Holiday Inn Express Kuta, Bali this is the first time me and my wife booked Holiday Inn Express which we knew from web that there is a new hotel walking distance to Kuta Beach and Kartika plaza street. we know Holiday Inn is a comfortable and nice hotel but HI Express is the new one for us. at first, we thought it's very risky if we choose new hotel in Bali which sometimes a new hotel not meet service requirements. but after we spend a night at Holiday Inn Express, surely we are satisfied! specially for comfortable mattress and pillows (surely the pillows made me sleep well), nice and clean room, also a rooftop swimming pool with pool seats and a bar. all the staff are nice and helpful, thank you for the security guy which help us brings the bags to our room. we hope we could spend again in Holiday Inn Express with 2 or more days 02 June 2014
Rated 2.0 out of 5.0 by Stay at HIE Kuta I made 3 reservations. 1 through agent (paid to the agent) and 2 directly from IHG website (these 2 were paid when I check in). Upon check in, I was told that my agent has not paid for my stay. I have previously paid my money to the agent for this stay. Hence I asked them to check with the agent. The next day, they told me that the agent had paid them the stay for my room. When I returned to my home country, I found that they have used my security deposit (the credit card that I inputted when I made the booking through IHG website) for one of the rooms to pay for that room that was booked through the agent. I tried to call IHG hotline but they say they could not help me with the billing issue and asked me to contact directly to Holiday Inn Express Kuta. I emailed Holiday Inn and requested them to assist me with this matter and they promised to get back to me within 48 hours. It has been 5 days since. I have not heard from them. 31 May 2014
Rated 5.0 out of 5.0 by Exceptional value at a very convenient location The rate was really phenomenal for that location. Around 7-10 minutes of leisurely walking to the lower end of Kuta beach where we got started with some surf lessons. Lots of shopping and dining opportunities around, and very quick from and to the airport. Great staff with very nice service and appropriate Gold tier recognition. Got a nice birthday card written by the manager and towels folded into a frog. Unfortunately, room service forgot to clean the room once, but really no big issue. The same sign is being used for 'Do not disturb' and 'Please clean my room' without distinguishing colors, so probably house keeping overlooked that we actually requested the room to be cleaned. Breakfast selection varies from day to day, but repeats over 2-3 days. Still, at that very affordable room rate we were still very happy with the offered food. It's really important to point out "Kuta Square" first, then "Holiday Inn EXPRESS" (emphasis on "Express"), since there are so many other HI properties with similar names around. 17 May 2014
Rated 4.0 out of 5.0 by A snugly nested oasis in the very heart of bustling Kuta Hard to imagine a heaven of tranquility in the very heart of bustling Kuta, but this hotel's location offers the best of both worlds, on one hand it is in a quite area, and yet a stone throw away from the vibrant nightlife of Kuta. The staff are very efficient and ALWAYS smiling and helpful. 14 May 2014
Rated 4.0 out of 5.0 by Nice Thanks for the pleasant stay. I was pleased with the recognition & room move due to the Rooster Wake Up Call being rather bothersome from some rooms. The room was small but well equipped & the ample power outlets are a convenience. Bathroom sink was cracked, which is a surprise for such a newish property. Friendly & attentive service from front desk at all times & staff were a great help to locate honest bike rental facility nearby. Breakfast slightly later time for the the full offerings, though simple & quick. Security is evident & helpful at entrance & appreciate the facilitation of the better Bluebird Taxi Company. 30 April 2014
Rated 4.0 out of 5.0 by closed to kuta this hotel is very closed to kuta beach. easy to find meal and motorbike rental. 28 April 2014
Rated 4.0 out of 5.0 by Good value and location It was my first time at this hotel and I found it very well located and the staff was very friendly. The room and facilities were very clean and I will return back when next in Bali. 23 April 2014
Rated 4.0 out of 5.0 Pleasant stay we stay in HIExpress at 12-14 Apr 2014. Check Inn Process was fast and efficient, the staff was nice. The room was quiet small for our ltlle family, but it's clean. the rooms have multiple goose feather pillow choice from soft to firm, and they also have a lot of power outlet, i believe there 6 power outlet in the room. The location is perfect, not too far from Kuta Square and Kuta Beach, but situated in less noisy street. Breakfast was OK, not too many options but its provide all the basics, and it tastes OK too. i recommend this hotel for business traveller and couple traveller. For family with toddler or young children it will be to cramped in the room. 18 April 2014
Rated 4.0 out of 5.0 by Good service & location The location is very convenient. If you want easy access to beach & shops plus good value for money, this is the place to stay. Staffs very helpful & top standard of service. Yoga, Andy, Lompan thank you for a really nice stay. 28 March 2014
Rated 4.0 out of 5.0 by Great value for money Everything was good in this hotel except for the chicken noise in the morning. Room was very clean. What is exceptional are the friendliness of the staff. The service is so personal that they greet me by my name whenever I pass by the lobby. Special mention to Mutia and Anand (I remember their names) and the guard on the frontdoor. 27 March 2014
Rated 5.0 out of 5.0 by Great hotel! Excellent location! We stayed at Holiday Inn Express after a late arrival at the airport. The staff was fantastic, the room clean, immaculate, quiet. The bed and pillows were perfectly comfy. The hotel rooms have plugs for a variety of plug types, so you will be able to charge your electronics without an adapter. The A/C was quick and cool. The shower was great. Everything was better than I expected for the price and location. We've stayed at many hotels in Bali during our recent trip and in the past, and even though phenomenal hotels values abound in Indonesia, this Holiday Inn Express still sticks out. The best part of all was the breakfast. It was one of the best hotel breakfasts I've had, especially for this level of a hotel. It had a nice selection of Indonesian and Western foods. The staff was quick and happy to help with special requests. Wi-fi worked well. It was fast enough for smooth face-to-face video calls. The hotel is a short 5-10 minute walk from the beach. There is no hotel pool and the rooms are not large, so it's not ideal for a long holiday (the town of Kuta itself is not an ideal town for a long Bali holiday, but it is close to the airport and the nicer beach towns, so it does have a purpose), but I whole heartedly recommend it for an express trip. When you get a taxi from the airport (about 7-10 minutes, depending on traffic), be sure to let them know the address AND that its the Express hotel. Try not to even say the words "Holiday Inn" to the taxi driver or they will take you to the Holiday Inn Resort, which is also in Kuta. It happened to us twice. Just say "Kuta Square Express hotel" and give them the address. The taxi drivers also have cell phones, so they can call the hotel to get an exact location if they are unsure. It is such a new hotel that it seemed most taxi drivers hadn't been there yet. Enjoy your trip to Bali! 27 March 2014
Rated 2.0 out of 5.0 by ok stay and very comfortable bed. I stayed in March and it was a ok. Check in was quick and efficient and the staff was friendly. My room was on the 6th floor and the sound proofing terrible, you could hear the neighbouring children and rooster, the doors banging down the corridor. The room was clean and the bed was very comfy and I had a very good night sleep. Breakfast was limited and I didn't enjoy it. This hotel is right in the centre of kuta, with shops everywhere, Kuta beach is a 10 min walk. The internet connection was infrequent, I had to keep logging in to gain access. I chose this hotel because it stated that it had a self service laundry which I needed, but there wasn't any because it wasn't installed yet. Would I stay there again? Not sure. 24 March 2014
Rated 4.0 out of 5.0 by A very pleasant Holiday Inn Express The staff make this place - always friendly and they take the time to help with advice etc. They never avoid you and often go out their way to great you in a genuine and enthusiastic way. More than anything else it is because of this that we decided to extend our stay beyond an initial 7 days, for a further 10. We were able to really settle in here. The rooftop swimming pool is surprisingly good - firstly because it is a decent size for swimming lengths, and secondly because the building is one of the taller in the area (only 5 storeys but surrounded by 1-2 storey dwellings) which means you can lie out up there without being overlooked. Not a quiet area as it is located right in the heart of Kuta but very handy for a variety of restaurants, easy walk to the beach and only minutes from the airport. It is easy to find a driver to take you out to the more remote parts of the island to see some of the natural beauty. Breakfast was particularly good for this price range in this area. Besides the usual Asian fare they offer a variety of breakfast cereal, a decent fast toaster and always some fresh fruit which we appreciated. Two downsides were the lack of advertised gym and self-laundry facilities - but this is due to the building being new and these are apparently in the works and the staff worked with us on practical solutions which helped avoid disappointment. Another concern is that although the ihg.com website (which we booked through) stated that the room charge will be charged in USD it is actually converted from USD at an exchange rate that only updates monthly (not so favourable at our time) and charged in Indonesian Rupiah - it would be better if the ihg website said that in the first place as due to this, and the fact that our bank charge rather more for card conversions to IDR than they do to USD, we ended up paying 5-6% more than we expected to. In summary we have stayed in a large number of Holiday Inn Express hotels in the UK and US and this was our first stay in this brand in Asia. It is the best Holiday Inn Express we have stayed in anywhere and we would return. 20 March 2014
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