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Rated 3.8 out of 5 by 50 reviewers.
Rated 4.0 out of 5.0 by Central location, cheap and clean rooms Great staff, easy to get around and cheap! Free breakfast too 21 August 2014
Rated 5.0 out of 5.0 by Good Hotel The hotel very new building. it's near supermarket. Staff very nice and friendly. and Wifi very stable and fast. 19 August 2014
Rated 2.0 out of 5.0 Friendly attitude Despite all that I mentioned in the survey, your team of staff was very friendly and try their best to make us understand. 15 August 2014
Rated 5.0 out of 5.0 by Great Serivice Have been to Bali plenty of times but would have to say that this is the best hotel that I have stayed at in Bali. Staff were very friendly and helpful, whenever you needed anything they understood and attended to anything really fast which is very rare for Bali as everything is usually in "Bali time". Very clean rooms and hotel area, loved the roof to pool and the gym room was great, good equipement. Would stay again. Breakfast was also good and the staff at the breakfast area was fantastic always making sure we were all okay. 13 August 2014
Rated 3.0 out of 5.0 by Clean, Location and great staff i stay 2 day in this place, and what i liked this hotel is in cental kuta clean room and wifi is so fast but make me little busy because this hotel just have little parking area. 01 August 2014
Rated 3.0 out of 5.0 by Decent Hotel Nice Clean hotel, Rooms and bathroom are slightly small but ok for 1 or 2 people max. Standard amenities, nothing special. Breakfast is ok. 01 August 2014
Rated 4.0 out of 5.0 by Good Value and Nice Breakfast Value for Money and the breakfast is good. Unfortunately the bed sheet is not clean enough, as I can see "fading red mark" in a size of coin. Also the Towel has few fading marks. The hand-wash area looks clean from the top, but from below and the side of the wash basin, I can see the coffee/tea marks, most likely leftover by previous guest and never get cleaned during my 3 days stay. Minor inconvenience is one insect (or mosquito?). I spotted one during the first day and been trying hard to catch. It was still there during my check out time. 31 July 2014
Rated 5.0 out of 5.0 by Excellant Service Completely safe in a busy location with wonderful staff. 25 July 2014
Rated 4.0 out of 5.0 by Good location good value friendly staff short walk to the beach, restaurants, currency exchange, supermarket, and shopping center. Breakfast is good. if you want egg and bacon, they can make it for you at no cost just need to ask the staff for it. At check in the staff had paper work ready to go they were ready for me. check out was fast. The only problem I had which is probably out of the hotel control. There is a roaster that start crowing every day at around 4am from near by houses. This roaster crowning lasts for a few hours which affect my sleep. 21 July 2014
Rated 3.0 out of 5.0 by 床鋪舒適乾淨 行間雖小但是乾淨,床鋪非常舒適,員工友善有禮貌,但是一樓大客房安全性較差: 客房一入口處沒有經過大廳櫃檯且靠r近飯店門口,感覺隨時有外人可以隨時進入;另一客房入口處則需經過餐廳,規劃較差。 17 July 2014
Rated 4.0 out of 5.0 by Good Family Stay The overall experience was good. Quality of breakfast (although limited in variety), New Rooms, proximity, Helpful staff....an enjoyable experience. Only negative was the suction (exhaust) in washroom was not working (stayed in 5th floor) and hence changed to room after two days (to 6th floor), without much of improvement. The staff although were very helpful in providing some room sparay. 10 July 2014
Rated 3.0 out of 5.0 by great location Great location. False alarm announcement at midnight on my first night stay. Basin cracked, old towel... 10 July 2014
Rated 3.0 out of 5.0 by Unskilled team and organizing issues During staying in the hotel was feeling that service staff didn't know what to do. Receptionists often forgot call a taxi. During 2 weeks staying there, cleaning service never took my laundry bag. I always had to ask on reception to take it. The same was with returning clean cloth. Doesn't matter that I asked back it to my room, it staid 2-3 days somewhere and I again had to ask on reception bring it back. I tried to check-out one day before leave, but receptionist couldn't do it. Receptionist and his manager around 30 min try to calculate the bill (in result they calculate it wrong) + print me bill without the last day. So I had to back next morning and repeat whole procedure again. 09 July 2014
Rated 4.0 out of 5.0 by Great Value. My family and I booked too rooms at the Holiday Inn Express Kuta. The staff were great right from the start by organising connecting rooms for us. The location is good for Kuta and only a very short walk to the beach and shops. Overall though, it was the friendly staff that made our stay very good indeed. 07 July 2014
Rated 3.0 out of 5.0 by Great value for money. Shame about the rooster at 4:30 am. This place is fantastic value for the location. At $35-40, it's a clean and tidy room (not quite up to Holiday Inn standards of cleanliness but so much better than most of Bali). The location is great - right in the heart of Kuta and near a supermarket. The staff don't speak English well enough for an International hotel, but they certainly tried hard to please. I was woken at 04:30 by a rooster and a dog competing to be the most annoying. I found out that the rooster lives in a cage that qualifies as animal cruelty right next to the hotel and if you're on that side you will be woken by it. Frankly, the Holiday Inn should pay the neighbours to not keep livestock right next to them. It's a budget hotel but there are standards - that's why I always stay at the Holiday Inn. This place needs to do better. 01 July 2014
Rated 4.0 out of 5.0 by Great Location Location is perfect. Just at the heart of Kuta Square. 01 July 2014
Rated 2.0 out of 5.0 by Disappointing Room had dust bunnies and found hair in both the room and bathroom. Breakfast is decent and the hotel is conveniently located in downtown Kuta (although traffic is awful getting there). Be sure to ask for a room on a higher floor, away from the street, as the hotel faces a busy street and there is a lot of traffic noise and honking. 14 June 2014
Rated 2.0 out of 5.0 by Hotel needs works Would probably wait another 6 months before staying at this hotel. They clearly have some work to do to bring it up to proper readiness ie: laundry, fitness room, pool area, noise proofing, cleaning standards etc. One of the noisiest nights sleep I've had in a long while. 12 June 2014
Rated 4.0 out of 5.0 by Clean and comfortable room he hotel is conveniently located very close to Kuta square and 10 minutes walk from the beach. Check-in and check-out were quick. Smart card is used as the key. So security is not an issue. The room was clean and very comfortable even though the room is relatively small in size. The breakfast buffet spread was good. Overall, comfortable stay without any hassles. 12 June 2014
Rated 4.0 out of 5.0 by Clean and comfortable room The hotel is conveniently located very close to Kuta square and 10 minutes walk from the beach. Check-in and check-out were quick. Smart card is used as the key. So security is not an issue. The room was clean and very comfortable even though the room is relatively small in size. The breakfast buffet spread was good. Overall, comfortable stay without any hassles. 12 June 2014
Rated 4.0 out of 5.0 Comfortable Bed but noisy environment good location but hotel needs to ensure level of noise surrounding the room to be minimized 11 June 2014
Rated 3.0 out of 5.0 Comfortable bed but lousy shower water pressure Bed is comfortable Shower water pressure need to improve as is too low to compare with other Holiday Inn hotel 11 June 2014
Rated 4.0 out of 5.0 by 位置好、房間新、服務佳 位置好、房間新、服務佳! 但早餐的選擇性略少,尤其咖啡應該是即溶沖泡咖啡,非現磨! 另外,浴室(排水孔)會散出異味!房門之隔音亦不佳! 不過整體而言仍是一間值得推薦的經濟型住宿! 04 June 2014
Rated 5.0 out of 5.0 by very warm hotel staff Thank you to all hotel staff for making me and my wife wedding anniversary and her birthday so memorable. We wish all staff all the best and hope to see all of you soon. 04 June 2014
Rated 4.0 out of 5.0 by great experience with Holiday Inn Express Kuta, Bali this is the first time me and my wife booked Holiday Inn Express which we knew from web that there is a new hotel walking distance to Kuta Beach and Kartika plaza street. we know Holiday Inn is a comfortable and nice hotel but HI Express is the new one for us. at first, we thought it's very risky if we choose new hotel in Bali which sometimes a new hotel not meet service requirements. but after we spend a night at Holiday Inn Express, surely we are satisfied! specially for comfortable mattress and pillows (surely the pillows made me sleep well), nice and clean room, also a rooftop swimming pool with pool seats and a bar. all the staff are nice and helpful, thank you for the security guy which help us brings the bags to our room. we hope we could spend again in Holiday Inn Express with 2 or more days 02 June 2014
Rated 2.0 out of 5.0 by Stay at HIE Kuta I made 3 reservations. 1 through agent (paid to the agent) and 2 directly from IHG website (these 2 were paid when I check in). Upon check in, I was told that my agent has not paid for my stay. I have previously paid my money to the agent for this stay. Hence I asked them to check with the agent. The next day, they told me that the agent had paid them the stay for my room. When I returned to my home country, I found that they have used my security deposit (the credit card that I inputted when I made the booking through IHG website) for one of the rooms to pay for that room that was booked through the agent. I tried to call IHG hotline but they say they could not help me with the billing issue and asked me to contact directly to Holiday Inn Express Kuta. I emailed Holiday Inn and requested them to assist me with this matter and they promised to get back to me within 48 hours. It has been 5 days since. I have not heard from them. 31 May 2014
Rated 5.0 out of 5.0 by Exceptional value at a very convenient location The rate was really phenomenal for that location. Around 7-10 minutes of leisurely walking to the lower end of Kuta beach where we got started with some surf lessons. Lots of shopping and dining opportunities around, and very quick from and to the airport. Great staff with very nice service and appropriate Gold tier recognition. Got a nice birthday card written by the manager and towels folded into a frog. Unfortunately, room service forgot to clean the room once, but really no big issue. The same sign is being used for 'Do not disturb' and 'Please clean my room' without distinguishing colors, so probably house keeping overlooked that we actually requested the room to be cleaned. Breakfast selection varies from day to day, but repeats over 2-3 days. Still, at that very affordable room rate we were still very happy with the offered food. It's really important to point out "Kuta Square" first, then "Holiday Inn EXPRESS" (emphasis on "Express"), since there are so many other HI properties with similar names around. 17 May 2014
Rated 4.0 out of 5.0 by A snugly nested oasis in the very heart of bustling Kuta Hard to imagine a heaven of tranquility in the very heart of bustling Kuta, but this hotel's location offers the best of both worlds, on one hand it is in a quite area, and yet a stone throw away from the vibrant nightlife of Kuta. The staff are very efficient and ALWAYS smiling and helpful. 14 May 2014
Rated 4.0 out of 5.0 by Nice Thanks for the pleasant stay. I was pleased with the recognition & room move due to the Rooster Wake Up Call being rather bothersome from some rooms. The room was small but well equipped & the ample power outlets are a convenience. Bathroom sink was cracked, which is a surprise for such a newish property. Friendly & attentive service from front desk at all times & staff were a great help to locate honest bike rental facility nearby. Breakfast slightly later time for the the full offerings, though simple & quick. Security is evident & helpful at entrance & appreciate the facilitation of the better Bluebird Taxi Company. 30 April 2014
Rated 4.0 out of 5.0 by closed to kuta this hotel is very closed to kuta beach. easy to find meal and motorbike rental. 28 April 2014
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