Rated 4.3 out of 5 by 104
Rated 5.0 out of 5.0 by Seasider A Really Memorable Break
We have recently returned from a week's holiday spent based at this hotel. Our decision to stay for a holiday was based entirely on our previous positive experience with Holiday Inn as a chain and at this hotel in particular.
Once more we were delighted at the general friendly, can do yet unobtrusive approach of the staff. Cleanliness of the rooms and public areas was spot on and we were as impressed as ever. The hotel was pleasantly warm throughout our stay. Just one aspect concerned us a little this time, during the early part of our stay we had to ask for breakfast tables to be wiped down before use, this should not really be necessary.
The position of this hotel offers everything most would want. It is walking distance to the beach, the railway station (with it's 15 excellent frequent service to Liverpool) and to the main High Street in Hoylake. There is a lovely attached restaurant and a selection of other eateries within easy reach, one directly opposite. Having said all this it is quite peaceful retreat even when busy.
My elderly parents who accompanied me had a wonderfully relaxing time and look forward to returning once more. For business or pleasure this has to be an excellent choice when in the Merseyside or West Cheshire Area.
16 September 2013
Rated 1.0 out of 5.0 by Maddie231 Noisy room, receptionist with attitude and no follow up
Although the rooms are pleasant, my request for a quiet room on the 1st or 2nd floor was ignored and I was allocated a room backing on to the bar, car park and on the ground floor despite reserving well in advance. I was advised by the hotel that the manager would be informed however I have heard no more. I also completed a 'how was your stay' form and was told the hotel would be in touch but nobody has bothered to call. I was staying at the hotel following a bereavement and not for a party night.
My first two viisits to the hotel were first class but on this occasion, the attitude of one receptionist and the non existent follow up are unacceptable.
11 September 2013
Rated 5.0 out of 5.0 by JohnandJulie Excellent value for money
We were attending a wedding near by and booked three double rooms for our family. Very reasonably priced. This is quite a new hotel. The reception staff were very welcoming and friendly. The public areas were bright and sparkling and very clean. The bedrooms were very well appointed, excellent shower and other facilities and a good selection of pillows, again the rooms were very clean and well looked after. The complimentary breakfast had a good variety of items. The hot food was very tasty and there was plenty of it. If we are ever back in the area we would definitely stay here again.
04 September 2013
Rated 5.0 out of 5.0 by ROBINOFSHERWOOD A FINE HOTEL BY THE SEA
THIS IS THE SECOND TIME WE HAVE BEEN TO THE HOYLAKE HOLIDAY INN SINCE IT OPENED LAST YEAR . WE TOOK OUR 5YR OLD GRANDSON AGAIN & HE LOVED IT , WE ALL HAD A GOOD TIME ON THE WIRRAL WITH A EXCELLENT HOTEL AS OUR BASE . WE HAD A BALCONY FAMILY ROOM OUR GRANDSON LOVED IT HE SAT ON THE BALCONY LAST THING AT NIGHT BEFORE HE WENT TO BED & HE WAS OUTSIDE 1ST THING IN THE MORNING.THE VARIETY OF BREAKFAST WAS VERY GOOD THE HOTEL IS WELL RUN & NICE & CLEAN WITH GOOD SIZE ROOMS WITH COMFORTABLE BEDS & A GOOD BATHROOM . I CAN NOT RECOMMEND THIS HOTEL ENOUGH . WELL DONE LIVERPOOL HOYLAKE
02 September 2013
Rated 4.0 out of 5.0 by ManchesterChris7 Another Comfortable Stay but spoiled by Poor Breakfast Experience
Hi - I always love staying at Hoylake, Hotel lovely, staff pleasant. The breakfast was the only let down. A Shortage of plates, mugs, food & a broken coffee machine is the reason for my low opinion when asked about breakfast particularly as the Hotel did not appear to be full. I would still return and stay here in the future.
02 September 2013
Rated 5.0 out of 5.0 by badalicat7 great place to stay
Lovely clean and comfy rooms. Marcos restaurant is a must. which is attached to the hotel. I use this hotel regularly as a s stop over for when I'm in the office. Breakfast is also quite good compared to other hotels. sausage, eggs and beans and good choice of cereals and croissants. There's a small bar so you can enjoy a drink and comfy chairs to relax in
02 September 2013
Rated 5.0 out of 5.0 by Gavelmaster Excellent overall
Excellent value for money, friendly staff, clean, modern, good rooms
01 September 2013
Rated 4.0 out of 5.0 by JDubya1 Good location, Comfortable rooms, Breakfast average
Per title, situation and base offering is good, a comfortable place to stay in a pleasant town, with plenty of walking, transport, eating & drinking options.
Breakfast less inspiring.
01 September 2013
Rated 5.0 out of 5.0 by sidney67 mini break
Excellent hotel, handy for the beach, station and local bar and restaurants.
We used as a base to visit Liverpool which worked well, but also Good for walking and bike riding.
Only small down side breakfast basic and busy during our stay.
01 September 2013
Rated 5.0 out of 5.0 by Aaron19 Lovely-wheelchair friendly :)
Lovely hotel, wheelchair room with wet room, wide doors loads of room to manoover wheelchair, great. Lovely Marco Pierre White restaurant with lovely staff and very reasonable prices. Would recomend.:-)
01 September 2013
Rated 5.0 out of 5.0 by Nicky26a Great value
We really can't fault it for the price. Rooms are great - clean, stylish and modern. This is our third visit & we would definitely come again
25 August 2013
Rated 4.0 out of 5.0 by 300visitor A comfortable stay.
A pleasant stay with our two grandchildren whilst en-route North.
Staff were friendly and the evening meal good for this part of the world. Breakfast was a little primitive.
You should remove the word Liverpool from your address, it detracts from what used to be a nice village.
16 August 2013
Rated 5.0 out of 5.0 by Seasider A Memorable Break
Returning to this hotel once more, they must be doing something right. This time we were given one of the balcony rooms on the 1st Floor. Lovely rooms with a superb peaceful view of the grounds and the Church opposite. The doors onto the balcony perhaps need looking at as they can be draughty in windy weather. Other than this it is difficult to find fault. The service was attentive yet unfussy. Breakfast is in a very large wonderfully light room was well cooked and offered plenty of choice for this brand of hotel.
Hoylake and it's environs are a lovely place to spend a number of days, the hotel's location offers the benefits of the seaside whilst being in very easy reach (20-25 mins by train) to Liverpool City Centre. The train service is frequent, 3 mins walk away and good value.
Thank you once more for a lovely stay. We look forward to our next visit
13 August 2013
Rated 5.0 out of 5.0 by Janest Clean and comfortable
Clean hotel, friendly helpful staff and comfortable beds. Only criticism would be lack of variety on cooked breakfast if you stay longer than one night!
12 August 2013
Rated 4.0 out of 5.0 by VeniVidiVuelvo Excellent location
This was a difficult review to write as I am a great fan of HI Express venues. There is much to recommend about this hotel but I also experienced some basic quality issues.
The hotel is welcoming, in a great location near the beach / railway station and the room itself was very good. Individual members of staff were very welcoming and reception staff were very helpful.
Unfortunately housekeeping was not up to usual HI Express standards.
Overall, the stay was good, but not quite the excellent standard I usually experience with this hotel chain.
09 August 2013
Rated 3.0 out of 5.0 by sharon58 Over priced, single bed, noisy and pooe quality breakfast
The Hotel room was not worthy of its hefty price tag. I was promised a double bed but was put into a twin as there "was a rush on due to a wedding" note , the price stayed the same.
Breakfast was in a noisy foyer with poor qualiity and just about cooked hot food.
03 August 2013
Rated 4.0 out of 5.0 by Bashwollop Birthday stay
Nice clean room
Booked a room for my brother
Staff couldnt not work this out took an hour to check in
03 August 2013
Rated 4.0 out of 5.0 by HimandHer Comfortable bed but not a great breakfast.
Comfortable bed but not a great breakfast. Room was comfortable with a nice veranda.
It’s a shame the cooked breakfast items did not match the quality of the room.
02 August 2013
Rated 4.0 out of 5.0 by At159 Comfortable clean, modern hotel
Comfortable, clean, modern room with good service.
31 July 2013
Rated 5.0 out of 5.0 by Stinker Outstanding
This remains the best Express I have sampled over the past 8 years
29 July 2013
Rated 3.0 out of 5.0 by Scouty57 friendly staff, but hot, hot, hot
Staff were friendly and the hotel was clean, but there was no air con in the rooms and it was only possible to open the window an inch or so, (health & safety, presumably).
We were going to a surprise party and so had to be at the venue at a certain time, but when we returned to our room at 4.15 the cleaners were in it. We went away and returned 15 minutes later and had to ask them to leave - I've never stayed in a hotel where the rooms were cleaned so late in the day and we had been out since breakfast time.
The breakfast was pretty dire - the cheapest ingredients cooked to incineration point - nasty sausages and rubbery scambled eggs. I opted for croissants and yogurt, the second day, but the yogurt was nasty also, tasted of chemicals.
Wouldn't stay here again.
29 July 2013
Rated 5.0 out of 5.0 by Leigh71 Ideal Hotel
I have just returned from a 3 night stay with two friends and I could not fault the hotel at all. It has a great location being a stone's throw away from the railway station that takes you straight into Liverpool city centre, which only takes 20-25 minutes. It also on the bus route between New Brighton and West Kirby so ideal for drivers like me who don't want the hassle of trying to find somewhere to park. Hoylake itself has plenty to offer, pubs, shopping, etc.
My last words must go to the hotel staff, very friendly and always happy to help and the cocktails and food in the Marco Pierre White restaurant are a must! I would strongly recommend a stay here.
18 July 2013
Rated 5.0 out of 5.0 Great rooms and great beds
Once agin first class hotel at a great price
Even greater bonus Marco restaurant next door amazing
25 June 2013
Rated 5.0 out of 5.0 by Jules65 Contemporary hotel, excellent service.
Could not fault this hotel, have stayed in 5 star hotels in London, and this was far better. Excellent staff and customer service.
24 June 2013
Rated 5.0 out of 5.0 by Lazybiff Great hotel!
This hotel is in a fantastic location, just a short train ride for Liverpool. The restaurant next door is great and guests get 20 0/0 discount, the hotel is very clean and the staff are great
21 June 2013
Rated 5.0 out of 5.0 Fantastic hotel and service
I always stay at this hotel great service great food I speak too highly of the staff or the hotel
20 June 2013
Rated 4.0 out of 5.0 by Globetrotter264 Nice modern hotel with good facilties and comfortable rooms but mediocre service
This was the first time we had stayed in what used to be the Kings Gap Court since about 1995. The Holiday Inn is a definite improvement! The only downside was being unable to find anyone in the reception area or anywhere on the ground floor when we arrived around noon, then when we finally did manage to track someone down, being told we couldnt check in before 2.00 p.m.
The choice for cooked breakfast is limited and somewhat synthetic.
The rooms however were comfortable and modern and the lunch menu in the restaurant attached to the hotel was reasonably priced (though the waiter managed to deliver two out of seven of our orders to the wrong table, which meant a couple in our party had to wait a long time whilst the mistake was rectified!) . We managed to leave a couple of cushions behind when we checked out, but when we sent someone who lives locally to look for them the next day he was told we should have rung ahead to warn them he was coming and that they couldnt look for them on the spot.
16 June 2013
Rated 5.0 out of 5.0 Service with a smile
We've just returned from a weekend at hoylake and we were very impressed with the efficiency and helpfulness of the staff, especially Katie who helped us with a query and sorted us out with no problem at all and was very happy to do so. After my return home I realised I left my cardie on the back of a chair in the restaurant, I phoned and again the staff was very helpful and polite and very kindly posted it to my home address. We enjoyed our stay there, the room was very comfortable and we were fortunate to eat outside which we found ve relaxing. Can't fault it and we would recommend it to anybody.
15 June 2013
Rated 1.0 out of 5.0 by Rog104 Cramped room and very hot
Me, my wife and 2 children booked a family room in this hotel. We found the room was too small for 4 people and to our dismay found there was no air conditioning. If was a warm weekend and the curtains had been left open letting the sun do its work. Putting it simply the room was unbearably hot. The receptionist couldn't even offer us a fan, only a door wedge to keep the door open! This would have achieved little and with a 3 year old in the room was impractical.
14 June 2013
Rated 5.0 out of 5.0 by Crispybacon Consistent
Always welcoming, clean rooms, relaxing atmosphere perfect for business travel and pleasure. Well done Matt and team.
14 June 2013