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Rated 4.0 out of 5 by 187 reviewers.
Rated 5.0 out of 5.0 Very good staff I always stay here and thought to write about the Staff and service provided by this limited service hotel. Well done. Each time I have come the hotel keeps on improving. At this time they are doing the entire parking lot. Still during the costruction the treatment to the guest exceed my expectations. I will always come here and will recomend others to try this hotel. If you are in the area, 27 February 2015
Rated 1.0 out of 5.0 by run down the hotel was a disappointment. It was run down and shabby. HI Expresses are usually in excellent condition. this one was far from it. I'm sure there were 100's of other hotels in the area of san diego that would have been better and cleaner. regret staying there. 27 February 2015
Rated 3.0 out of 5.0 by Hotel located next to Anthony's Fish Grotto Like hotel location but getting tired of constant remodeling in Feb. Personally wish breakfast room was open earlier. 27 February 2015
Rated 2.0 out of 5.0 by Noise Noise level is unacceptable. Staff was not responsive to this issue. 25 February 2015
Rated 5.0 out of 5.0 by Wonderfull Hotel This hotel has a great location and has been receently renovated. Love the new rooms. Will definately be back again. MM 25 February 2015
Rated 2.0 out of 5.0 by Poor night sleep I would not recommend staying at this HIE, to anyone. Parking was an issue, as several vehicles had taken more than one space. When I raised the issue with the receptionist, he just shrugged his shoulders. I was then given a front room, facing the 8 Freeway. As the Windows are not Double or Triple Glazed, the room was very noisy, hence I did not get a good nights sleep. The next morning in daylight, I noticed the room was worn and slightly dirty, giving me the impression the hotel was not look after. 23 February 2015
Rated 3.0 out of 5.0 by Needs work Manager wise I stay at a lot of Holiday Inns . I expected this one to be the same high standard of quality I am used to. I was disappointed. Even though the Inn is under massive renovation this is not reflected in this review. The staff were nice . The house keeping was excellent. The room was perfect. Breakfast was perfect. Breakfast staff were a delight. So the faults. 1. TV did not work in Fitness suite 2. No towels in Fitness suite over the 6 days I was there. I just brought my own towels from room after the first day. 3. TV did not work for news in breakfast area.. No channels available 4. Not recognized as platinum reward member or offered OR received the 500 bonus points during check in. I even wrote to manager afterwards and never got a reply. 5. Front desk staff did not seem interested in Customers needs. They never seemed to be at the front desk. 6. Lack of leadership is evident. I stayed at Old town Holiday inn afterwards and the difference was noticeable. The hotel itself in in a great area and is actually very nice. But they need to pay attention to the small details like other locations. The staff need to be told that customers are their business and livlyhood and they need to pay more attention I would stay here again to see if there was a difference after all the renovations are complete. 21 February 2015
Rated 2.0 out of 5.0 by Loud room with limited-to-no TV channels My room overlooked the I-8 highway, which was incredibly loud considering the patio sliding door didn't fully seal. Who builds a patio overlooking a highway?!?! Also, there were no local, network, or popular TV channels available. The front desk said that they'd "recently changed packages" but what DirecTV package doesn't include CBS/NBC/ABC/CNN/TWC/ESPN/etc? I basically had the choice to either watch infomercials or listen to the traffic noise. Would not stay here again. 20 February 2015
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