Rated 3.9 out of 5 by 141
Rated 2.0 out of 5.0 by astroseason Inept and disorganized hotel staff
I visited for a wedding with a reserved block of rooms. Check in time was 3pm. Obviously, people showed up early to attempt to check in. The person at the front desk let us know we'd be able to check in at 3pm and the hotel was at capacity the night before and needed to be cleaned.
The hotel failed to hire enough cleaning staff to clean the rooms in a timely fashion. Hotel check in didn't begin until 3:15 and didn't conclude until nearly 5pm for all the guests. This resulted in a delay that actually pushed the ceremony start time back due to some people having to wait through a 2 hour delay from the scheduled check in time.
They need to hire more staff or bring in more staff on days when they are at capacity and have to turn over the hotel in time for another large party.
So far there's been no offer from Holiday Inn to make this right at all.
09 October 2014
Rated 5.0 out of 5.0 Very clean
This hotel is well located . Upon arrival we were greeted by name and with smiles. They were welcoming us with open arms. The rooms were very very clean. All the staff has been well trained for guests need. We were very happy and we will always come here again.
30 September 2014
Rated 5.0 out of 5.0 by nazdaqcom Great Hotel
I really enjoyed my stay at HI Express in La Mesa! Great room, updated and comfortable.
29 September 2014
Rated 4.0 out of 5.0 by Pi99 Comfortable bed and great service.
Easy access to good Mexican and seafood restaurants next door.
Great breakfast. Friendly staff.
22 September 2014
Rated 4.0 out of 5.0 by aapl Needs Repair
Hotel is quiet , needs a lot of upgrade its very used parking on the weekend is adequate at best , hard to find a place to park , temperature was very hot and room air conditioner did not seem to keep up
18 September 2014
Rated 5.0 out of 5.0 by hustle13 Holiday Inn in La Mesa, California
This hotel is in a fine location near the freeway (8). The service and the breakfast were excellent! A great place to stay!!
16 September 2014
Rated 4.0 out of 5.0 by @J12 Nice place to Stay in San Deigo
I stayed there during the labor day weekend. The hotel is nice and clean, staff is courteous, breakfast was good.
11 September 2014
Rated 2.0 out of 5.0 by joshk1 Beware!!!-Hotel does not award bonus points as promised
I was promised 500 bonus IHG rewards points for being a Platinum member when I checked in. They thanked me for being a Platinum member and said that I will get 500 points added to my account after check out. I waited for 2 weeks after I checked out and still did not see the points on the account. I called and spoke to Carlos who said I am not entitled to the points because I used reward points for my stay. I told him that the clerk knew I was checking in with reward points and still said I was entitled to the points. I have stayed at other IHG hotels on points and was still awarded bonus points by the hotel. Changing the rules after the fact is a misrepresentation of facts presented to the guest and is a negative reflection on the hotel and IHG as a whole. I am a loyal and frequent business and personal stay guest of IHG for many years. This leaves a very bad taste in my mouth that I cannot trust a IHG hotel to deliver on a promise of awarding a small amount of 500 bonus points as appreciation for being a loyal guest for many years. If it was an error by the staff in awarding the points, the hotel should still do the honorable thing and award the points. Is 500 points worth alienating a loyal guest who has been staying over 60 nights a year at IHG properties on a regular basis? I guess so based on the response I received from the hotel. Any guest staying at this property should be cautious and check their reward points carefully. You may be shorted points as well.
11 September 2014