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Rated 3.5 out of 5 by 210 reviewers.
Rated 2.0 out of 5.0 by Staff Great!! Accomadationd Poor Staff was great, very helpful. Hotel needs serious refurbishing. 16 June 2014
Rated 3.0 out of 5.0 by nice staff, cruddy hotel hotel staff very nice. hotel parking and elevator access is ridiculous. the bed and pillows were not good. this hotel is old and cruddy. standard hie breakfast. 15 June 2014
Rated 5.0 out of 5.0 by Convenient Location and Great Service Easy access to Metro - two different lines available Comfortable bed Friendly service Close to great food in Chinatown 12 June 2014
Rated 2.0 out of 5.0 by Nothing-will not travel to this area again Totally not happy with service of front desk info, lack of knowledge of area. 12 June 2014
Rated 3.0 out of 5.0 by Average Stay, F1 weekend pricey Overall stay, was Ok. It was F1 Grand Prix weekend, therefore price was way high, too high Air conditioning was noisy and rooms need some freshening up, bathroom looks old staff is excellent even when very busy. Very courteous and helpful Breakfast is average (but included) 12 June 2014
Rated 4.0 out of 5.0 by Good Value - Great experience Would definitely stay again at this hotel. Great front desk staff, friendly and quick service. The rooms were big and spacious. All with a kitchenette which was nice because there is an IGA about 2 blocks, so we were able to buy and store food. Bed was a bit small since the hotel does not offer king beds. Breakfast was more than I expected. Lots of variety. Walking distance to the subway, and about a 30min walk to downtown montreal where all the restaurants and clubs are. Overall would definitely stay here again 11 June 2014
Rated 4.0 out of 5.0 by Great service The front desk staff was courteous and took care of our needs! The rooms were spacious and great for a family stay! Breakfast was great! 09 June 2014
Rated 5.0 out of 5.0 by Overall Stay My overall stay at the Holiday Inn Express was very comfortable, conveniently located and a great value for the money. 08 June 2014
Rated 5.0 out of 5.0 by Bonjour Y'all Good service, within walking distance of convention center and old town, breakfast was the typical fare for a Holiday Inn Express (so good to great), and the internet worked well. The room was pretty big - with full-size refrigerator, etc. The front desk personnel could speak multiple languages (which was useful in the diverse city). 05 June 2014
Rated 4.0 out of 5.0 by Great hotel in superb location Holiday Inn express is great value for money, in the heart of Montreal. 05 June 2014
Rated 3.0 out of 5.0 by Good location but bad service... The Hotel in general is not bad... is just the Holiday Inn standard. The parking is a little bit expensive, however you should consider is Montreal downtown. The staff is not friendly mainly at the font desk (as always there are exceptions and I can not generalize). Is summary: AVERAGE. 02 June 2014
Rated 3.0 out of 5.0 by Not the Best Holiday inn Express I have stayed in The location is good, the parking is convenient, the property is just fair, the renovations that have been done were not what I would expect of new Holiday chain, the bathroom tile was dirty and grout was missing, the closets where strange and the room/suite I was in was just a strange layout. Property was ok, I just seems the renovation was completed on a very thin budget and not much attention to detail or keeping with the standard of the Holiday Inn Express chain. Having to use a key to access the breakfast area and every time you use the elevators was an I convenience. And my tv would not shut off I had to pull the plug And the Internet was not very good The entrance was dirty and isin need of an refresher. The staff was very nice . 24 May 2014
Rated 3.0 out of 5.0 by I won't be there again Since last few months, I stayed at this hotel several times for business. Main reason : well located. In many rooms, beds are unconfortables. I mentionned this situation few times at the front desk. Nothing has been done to change it. Last time, price went up by 33% and the next reservation would be higher.. When I asked why, the clerck at the front desk said : « it goes with the occupacy - hotel Policy ». During March break, hotel was full, and the price was the same ! Indoor parking is dusty. Need to be clean. Sorry, I won't be there again... 24 May 2014
Rated 4.0 out of 5.0 by Good Price for the location I traveled here for business to attend a tradeshow. The walk was only 1/2 mile to the convention center (15 minutes). Walk to dinner around the port area was about the same distance. Rooms were clean. Breakfast was adequate. Staff was friendly. Price of the hotel was reasonable for the location. Cost of a taxi from the airport was roughly $40 so driving was not necessary. Bus transportation from the airport was only $10 (transit time a l little longer). I'd stay there again. 19 May 2014
Rated 4.0 out of 5.0 by MMTS This is always a choice for me when in Montreal. Location to Old Montreal and Downtown make it ideal 18 May 2014
Rated 1.0 out of 5.0 by I will not return to this hotel I was disappointed with the overall poor condition and quality of the hotel. It does not bear any resemblance to the photos on IHG website. 07 May 2014
Rated 3.0 out of 5.0 by Better than expected The basement car park was very dusty and the elevator area was also very dirty and dusty. Room was not very clean, the carpet required a proper vacuuming. Overall, the our stay was good. 29 April 2014
Rated 1.0 out of 5.0 by Is it really Holiday Inn Express? I have stayed at this hotel 3 nights. It was the worst IHG hotel experience ever. Hotel is gloomy, old, worn and generally discouraging. At entrance door is a dirty gray carpeting. Breakfast is really below average: toasts, bagels, some kind of hamburger, jam, egg... One and only pros is wide choice of yoghurt flavors. There was no cheese or vegetables or fruits. Breakfast room is too small. Location and staff were OK. 16 April 2014
Rated 4.0 out of 5.0 by Great room area Large and comfortable room, equipped with refrigerator and microwave, very nice if you spend a lot of nights. 08 April 2014
Rated 5.0 out of 5.0 by 2 bedroom Stayed in the 2 bedroom and it was fine. Very large space and very close to everything. Underground parking was awesome, especially because it was on site. Check in was easy, no difficulties with staff. Having to use the key card for every elevator ride is a little annoying but understandable. 30 March 2014
Rated 1.0 out of 5.0 by Don't ever stay here One of the greatest disappointments of my life was staying at the Hilton Inn Express in Montreal. SO DISGUSTING. Everything is the room was not just old, it was FILTHY. There was what looked like snot on the shower curtain, puke encrusted on the walls, not to mention just regular dirt marks and streaks. Also the paint is peeling. The carpets were stained with who knows what, I wore shoes in the room the entire weekend. The whole place was dusty, I was sneezing the whole time. The tub was atrocious, the sink leaked and it wet all our stuff that we left on the counter. We stayed two nights, they took our old towels and didn't give us fresh ones. When we called to the front desk to get some new ones brought up the phone rang for literally five minutes and no one picked up. Also the lights never "just worked". You had to reset the outlet in the bathroom to turn the lights on in the bedroom. And the place was always freezing Hey, and guess what?! They don't offer comforters – just sheets and a thin blanket you have to get yourself from the closet. NEVER, EVER STAY HERE! Waste of your money, and you will just feel grossed out and won't be able to relax. You'll leave with the feeling of wanting to burn all the belongings you brought with you to that place. 17 March 2014
Rated 1.0 out of 5.0 Poor service, terrible maintainance The door did not shut properly. I had to slam it to close. The hot water in bathroom sink trickled. I had to shave with cold water. The staff told me they will fix it. Nothing happened! The breakfast was awful. There was not even a single item on the menu including the fresh fruit which was pretty old. When I checked out, the individual at the front desk did not even asked me how my stay was. I guessed he already knew my answer. 11 March 2014
Rated 3.0 out of 5.0 by Good location The hotel is located in a very good location, easy access to the subway and if you want to catch the bus to the airport, it is just around the corner. Just about 10min walk to St. Denis. The rooms however, needs major improvement. The beds were clean and comfy, but the carpet was really disgusting. I had to go buy myself a pair of flip flops to the closest dollar store, didn't dare to walk bare foot. In regards to the breakfast, there was not much of a variety, eggs and sausages/ham, apples/bananas and pancakes/toast. I was hoping I'd find more varieties. The staff is very friendly, but the hotel still needs major improvements in regards to the room's cleanliness. 04 March 2014
Rated 5.0 out of 5.0 by great location Near Saint Denis and Saint Catherine, but far enough away that your boss won't say you are staying in a fun part of town. 31 January 2014
Rated 3.0 out of 5.0 by Great Value Large rooms and indoor parking make for great value. Staff was helpful with securing parking for a late arrival and forgetting a phone charger. However the room was cold when we arrived late, so we had to crank the heat and go get a poutine on St. Catherine street while the room warmed up. 28 January 2014
Rated 1.0 out of 5.0 by Great service but a run down hotel seriously lacking maintenance This could be a great hotel. It is well located next to important institutions in the downtown area. Unfortunately, even though the staff is VERY friendly, it is a run down hotel seriously lacking maintenance. The bed linen and spread had holes into it and the spread was dirty. The bathroom was disgusting with mould and dirt. The carpet was so disgusting that we were afraid to step onto it without our shoes. The heater was broken so we woke up in an overheated room (26 celsius). The faucets were also broken. The walls are full of scratches and seriously need a little paint. Overall, it was our worst stay in a hotel chain. Once again, the employees are doing a great job even though it is not easy! It is obvious that they know they work in a run down hotel. 14 January 2014
Rated 1.0 out of 5.0 Extremely disappointed This hotel is the worst I have been in my entire traveling career. The carpet is really....really....really... dirty and stink. I was with my baby girl, so I took extreme cautions so that she did not get sick. The bed was so uncomfortable, we slept one night and spent the rest at our family's house. The sofa is worn completely. The internet is garbage. The staff transferred us through three different rooms, there was not a bit of difference, so we randomly chose one. Wow...what a messy hotel...choose something else so that you don't end up like me. 13 January 2014
Rated 2.0 out of 5.0 by Downgrade Need renovation. Parking vallet not available anymore. Poor bed 08 January 2014
Rated 3.0 out of 5.0 by A bit shabby Our large corner suite gave us a lot of space to move around but the room was quite worn and showed signs of poor maintenance, paint on the carpet, clogged kitchen sink... The breakfast was adequate but the cafe only seems to use disposable items so piles of styrofoam and plastic cutlery was being thrown out. Overall the experience was fine. 30 December 2013
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