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Rated 4.3 out of 5 by 423 reviewers.
Rated 4.0 out of 5.0 by Great stay Stayed recently, Feb 11th 2014, very convenient to Penn Station. Very clean, room was a good size for NYC...staff friendly and helpful Thanks...Brian 14 February 2014
Rated 5.0 out of 5.0 by Use this hotel over and over It's so convenient to Penn Station and the people are so nice, and the rate is so reasonable. Nice breakfast, as well. 10 February 2014
Rated 5.0 out of 5.0 by Great location, great staff, great stay! Right from the point of being able to check in early, our stay was perfect. The reception desk staff, although clearly very busy, were thoroughly friendly and attentive. Our room was very clean and comfortable, and breakfast the next morning was just what we needed. All in all a great stay! 08 February 2014
Rated 2.0 out of 5.0 by Not for the price If you come by car, it's tough, there is only a little room to unload curbside. I had to double park to get my stuff out. Says there is parking but it's the next place over and it's expensive. Of course the rooms are small and ok clean. In the am there were at least a couple kids running up and down the hallways ... For an hour screaming with someone saying SHHHHHH!!! I hate to say it but I think it was the poor staff that probably didn't have a sitter that morning. The staff would pester to clean the room and even came in twice even after I told them a couple times before I was in the freaking room. Not sure what that was about. The desk staff of women were not the friendliest. But one foreign black guy was awesome ... I recall he spoke Portuguese, anyhow he made me a map to find where I needed to be one day. Else, the had breakfast and stuff, sometimes creepy people were hanging out outside at night, but I did not think it was unsafe. 06 February 2014
Rated 5.0 out of 5.0 by A GREAT value for the money The location was great. Staff extremely friendly and helpful. The room was small (not a problem at all, just perfect for sleeping and bathing) and was very clean and updated. The breakfast was very good with a large assortment of items. We will definitely stay here again. THE PRICE WAS GREAT!! 06 February 2014
Rated 3.0 out of 5.0 by Great staff, good location Within walking distance of many attractions. Helpful and friendly staff. Rooms are really small- had some problems with room: heat when out and had to be reset, hair dryer was broken, the knob in shower was loose so it was hard to keep the water temp consistent. Could not use business center computer for remote desktop login to work - IT guy could not download the app....Staff was quick to respond to correct problems. All in all, the facilities are very average at best, but the friendly and helpful staff members made it a nice visit... 06 February 2014
Rated 4.0 out of 5.0 by Excellent Value My husband and I were in town during the Super Bowl weekend for another event and needed a hotel near Madison Square Garden. The hotel was in a great location, was clean and very well priced especially given the weekend. Rooms are smaller but that's to be expected in NYC. Our room could have used some updating (i.e. the shower curtain was falling apart) because it made the room appear dirty/old when it really wasn't. The breakfast offered was substantial considering it was included with the room and was perfect before heading out into the city for the day. I would definitely recommend the location to friends and would stay here again. 05 February 2014
Rated 3.0 out of 5.0 by Great value for NYC but couldn't relax & enjoy this particular stay. Holiday Inn Express has been my top choice in hotels for all of my travel recently. Have great deals & the breakfast is very convenient. This particular room had a whirlpool tub perfectly sat in the middle of the room with an open view straight through to the bathroom. Great theme, luckily I was alone in the room. No privacy. I ran my water after a full evening of tourist activities to relax and enjoy the bubbles and jets, but got an unbelievable surprise and had to get out the tub, take a shower and call it a night. I've been itching ever since. Thanks 04 February 2014
Rated 5.0 out of 5.0 by Very clean with a friendly staff We stayed over for a Friday night to enjoy Friday and Saturday Sports activities in the city. The location was perfect, so close to MSG for the Sports Games and easy to catch a cab for dinner reservations downtown. I checked a lot of places and read a lot of reviews so I was quite happy with this place. They give extra perks for being in their club program and those little perks added up. I recommend this hotel especially for NYC and the price was fair as well. 04 February 2014
Rated 5.0 out of 5.0 by Good Hotel In A Great Location!!! I stay at this hotel everytime I'm in New York City. First of all they have a wonderful friendly very helpful staff Tenille, Anna, Anais,Sheila, Arnold, Indira, Victor and Eric. They always make sure that all my needs are met. The rooms are very clean and a decent size for New York. They have all the channels on tv and a very good breakfast selection in the morning. Its near penn station which is where all the trains are located. And its near 34st Macys and a lot of other good New York shopping areas. I Highly recommend this hotel its really a pleasant stay!!! 04 February 2014
Rated 5.0 out of 5.0 by Awesome stay Tremendous staff and great location. Will stay here again! 31 January 2014
Rated 2.0 out of 5.0 by Uncomfotable bedrooms, bad place for breakfast- Fresh and good brekfast Breakfast was served in the same place as the reception (small place for both). Also, being winter season wasn't a good place for Brekfast. Both entrance doors were open as employees were working abroad and it was a very cold season. The rooms were too small. For two people were almost fair. There was no room in the closet. I also have some problem to arrive at winter's night. One person from the hotel said by e.mail that they can send a car for us at the airport. When I telephoned for make the reservation other staff said that there wasn't true. He gave us a telephone number (IBBY's service car, and this service never arrived. The reason: the weather wasn't good". 30 January 2014
Rated 4.0 out of 5.0 by Good hotel Booked last minute for accommodation on Manhattan, which is never easy but the holiday inn express really surprised me. It was fast, the rooms were clean and very decent. Beds were made everyday and they also had complimentary breakfast! Highly recommended for a good premium spot in midtown. Definitely going back for more! 28 January 2014
Rated 4.0 out of 5.0 by Thanks to the staff! This is a hotel room in New York City. You know it will be on the small side and some of the creature comforts are just not able to be supplied because of the age of the building and its available space. What really works at this HI Express location is the staff. We had nearly 12" of snow come down at the beginning of my stay and the hotel was nearly full due to the trade show going on. The staff was there at every turn clearing the walks, keeping the coffee hot and making sure the breakfast buffet was full & fresh. Thanks! Job well done! 28 January 2014
Rated 4.0 out of 5.0 by Overall experience Great and accommodating staff. The hotel is well located in midtown. The bed room and bathroom was very small making it uncomfortable for a weeklong stay. The breakfast area is much to small for the number of rooms. 27 January 2014
Rated 5.0 out of 5.0 by Great staff I was warmly greeted and well cared for on both of my visits. I was able to leave luggage in their care. They allowed me to extend my stay in a weather emergency with cancellation privileges. The rooms are Paris but a comfy bed and good pillow choices help. Breakfast area is always too crowded but really good fresh food. Great cinnamon rolls! 27 January 2014
Rated 4.0 out of 5.0 by Room size and elevator The facilities were very clean and the staff very friendly and helpful. The guest rooms were a bit tight for space but considering its New York. Elevators are a bit slow. 25 January 2014
Rated 2.0 out of 5.0 by First time I have to take an elevator down not up As a plat with IHG, I was given a room that one needed to take the elevator down a level. Never in my life had that happened. When I was trying to close the curtain, it fell off... HAD to ask for changing a room, and was giving a standard room after waiting for a while. Front desk was a chaos. Lots of ppl there and I did not know where to queue at all. Room was OK for the price. It's NYC. If you are on budget, it is an OK choice. 23 January 2014
Rated 5.0 out of 5.0 by Great Hotel The rooms were comfortable and quiet. The staff was incredibly helpful and polite. They actually took our postcards and put stamps on themselves! The location was great. The breakfast buffet was varied and plentiful. 21 January 2014
Rated 5.0 out of 5.0 by Great service The position of the hotel is very close to Penn Station ( easy for transport from the airport JFK to the hotel), to Madison Square Garden, Times Square and many reastaurants. The stuff was very friendly and helpful. The room was clean and the beds were comfortable. The benefit of our room was view to Empire State Building. The breakfast had very variations of meal and coffe and tea were available nonstop and it was so great especially after trips what we did during freezing days. Our first staying in NYC was a great experience and we recommend this hotel. 21 January 2014
Rated 5.0 out of 5.0 by great bargain in superb location we will definitely stay again at this hotel for business in Manhattan. Its location is on a quieter cross street, and the amenities and cleanliness were excellent. A value and a gem. 21 January 2014
Rated 4.0 out of 5.0 by Great Location-MSG We came to NYC to go to a Knick game, the location was great to get to MSG. The breakfast was good with a lot of variety. Our room was also ready hours before check in time which was a bonus since we came by Amtrak and could drop off our luggage before going shopping. All in all a good pick for what we had planned. 17 January 2014
Rated 4.0 out of 5.0 by location and price very good value for money, location is good next to all trains..and easy to reach everywhere 16 January 2014
Rated 5.0 out of 5.0 by great location Rooms are small, but for the location this is a great hotel. I'll take a clean room and clean hotel over a bigger sized room. The staff were really nice and also very helpful. They even kept our luggage after we checked out so that we could wander around the city and visit tourist sites without dragging our luggage with us. 16 January 2014
Rated 5.0 out of 5.0 by Very busy birthday weekend We went to the city for a my husbands birthday. Friday night we went to a Ranger game. I wanted to go to a Broadway play on Saturday but the tickets were expensive. One of the ladies working the front desk told me where I could possibly find discounted tickets. She was right we got a great price on front row seats for Jersey Boys! I find that the staff go out of their way to be helpful. The rooms are always clean and the breakfast is great! I would recommend this hotel! 15 January 2014
Rated 2.0 out of 5.0 by Stay Janaury 2014 I've stayed in this Holiday Inn quite a few times, just for location and price. I expect nothing fancy and just your standard cookie cutter mainstream hotel room in New York. My overall experience has been above normal, with a few mishaps over the years including double billing, mediocre breakfast and your typical disinterested front desk staff. Managers who frantically try to fix when complaining without turning the customer experience really into something memorable. This week however I belief I hit my fill of it, starting at checkin where the staff member showed no form of interest or friendliness you may expect when checking in. Followed by a stay in a room with a bathroom configuration that had no shelf space for toiletries, other than perhaps the toilet. The bed had a plastic cover over the mattress (where are we at an orphanage, or hostel?). This hotel is a favorite spot for budget tourists, who really don't care how loud they are and at which time of the day. Waking others up after midnight when they arrive and again when they leave at some ungodly hour in the morning. Add to that a very basic breakfast with it seems flavored coffee, and I am done and have advised my travel agent to take this hotel off my list. There are plenty of choices in the area. 13 January 2014
Rated 4.0 out of 5.0 by Comfortable bed and excellent location Booked the King room for 4 nights with my friends and it was a very comfortable stay! The location is excellent as it's located walking distance from penn station and the area is bustling with activities too! Even though the road where the hotel is located is not exactly very crowded, that means less noise at night! Cab rides from times square area to hotel is less than $10! and it's also walkable from rockerfella, times sq area back! The bed was comfortable just that the walking space in the room is a bit limited after we placed our luggages around. Breakfast was good enough and they serve quite a huge variety of breakfast foods. Staffs in the hotel are friendly and helpful and this is definitely a good place to stay when you visit new york considering it is not very pricy since it's located in one of the prime area! 12 January 2014
Rated 4.0 out of 5.0 by Great Location, Great Service and Comfortable Room The location is extremely. It is easy to find a metro nearby. The room is small but all furniture and facilities in the bathrooms are clean and updated. They got hot drinks in cold winter. It helps a lot 12 January 2014
Rated 3.0 out of 5.0 by Great staff and unexpected CC charges Even though I was staying using reward night, my credit card was charged twice - once for incidentals (never experienced CC being charged upfront for incidentals) and then again for some inexplicable charge. The manager in charge was super nice and reversed the second charge, She also explained that the first charges was an authorization only which was fine by me. The manager was also very nice when I checked in ahead of time. She allowed me to pre-check in so I can just drop in my luggage and go on with my business. The breakfast was good value. Only negative thing about this place is there is just no space....the cafe was crowded and the room was very small. 12 January 2014
Rated 4.0 out of 5.0 by Value for money In general Holiday Inn properties provide you with everything you need to have decent and pleasant stay in any city. This hotel was not exception. Check in was smooth and even thou i arrived few hours before my check in time - hotel staff was able to check me in. I am member of IHG, hence I was accommodated in quite area of hotel away from street noises as I asked for. Room was clean with coffee maker and complimentary WIFE which is great. Thou room does not include microwave and fridge so plan for it accordingly. Free breakfast was also nice edition to the stay. Only few of cons I can say was loud air unit in the room, which is kind of old style one. If you are light sleeper, then you might find it challenging to sleep with it. Location of hotel is great with Macys and Herald Square, MDSG being just few minutes away. If I'll be back to NYC I will stay in this hotel again. 12 January 2014
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