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Rated 4.2 out of 5 by 413 reviewers.
Rated 1.0 out of 5.0 by No was the word As a Platinum IHG member I expect a little more effort. As we approached the front desk, there was no greeting and we felt like we were inconveniencing the girl. We were early and could not be accommodated which was ok, but when I ask about an upgrade I was told "no". When we advised that we were leaving the next morning at 4:30am and ask if we could take a bagel or cereal cup with us, we were told "no", breakfast didn't start until 6am. That afternoon there was a constant banging outside the room for over 2 hours and it took 3 calls to the front for someone to check into it. When my husband ask if we would be able to get a cab at 4:30am, the girl told him "no" and told him she could arrange a car for a flat rate of $55 to LGA. I knew better, as I visit NYC more often. There are plenty of cabs to be had at any hour in that part of the city and the rate to LGA is $30 when you take the Queensboro Bridge (no fare to cross). The room was comfortable and clean, but the staff needs a lot of work! 17 December 2014
Rated 4.0 out of 5.0 The location is great The best thing about this hotel is the location. Times Square is a 5 minute walk and you can walk to Central Park down fifth ave in 10 min. Rockefeller center is 5 min walk. 17 December 2014
Rated 5.0 out of 5.0 by Excellent Service, Location and Rooms Traveling on business, this was the first time staying at this NYC property. The staff was welcoming and helpful. The room was very clean and comfortable. Convenient location. It would have been nice to have a little more counter space in the bathroom, but everything else was top notch, including the internet service. I recommend. 16 December 2014
Rated 5.0 out of 5.0 Excellent location The hotel is positioned in the heart of the city. It was easy to navigate from tis location to the tourist spots in the city. Overall the hotel was very clean and comfortable. We would stay there again! 16 December 2014
Rated 5.0 out of 5.0 by Perfect location in the city 45th and 5th I've been a regular return guest for many years. I really like the boutique feel to this location. Small. Extremely easy to navigate. Always felt safe. Have never had any room issues. Can always count on this location to provide consistent, pleasant customer service and a clean room with amenities. That's all I need when traveling! Thanks! 16 December 2014
Rated 5.0 out of 5.0 by Our "go to" hotel in NYC! We love this hotel - it has become our go to hotel when we go to NYC because it's convenient to many locations we like to visit. Staff is very friendly, nice and accommodating. Rooms are very comfortable. 15 December 2014
Rated 4.0 out of 5.0 by Great Location I enjoyed my stay at this hotel. They accommodated my request for an early check-in and upgraded my room to a suite. As I was used to small rooms in other NYC hotels, I was pleasantly surprised at the size of this suite. The room was clean and comfortable. The staff members from friendly and helpful in storing my luggage, as well. The layout of the front desk/breakfast area isn't the most convenient, but that is my only complaint. I would definitely stay here again. 15 December 2014
Rated 5.0 out of 5.0 by friendly front desk great location. has everything you will need but rooms are small. 13 December 2014
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