Rated 4.0 out of 5 by 60
Rated 1.0 out of 5.0 by Kdiddle Bad stay...
I stayed here for two days while I was in town on business this month. I stayed in (136) which was down the far end of the hotel.
The room itself had water leaks (see photos),
The table lamps buy the bed would not work properly when they were plugged into the outlet behind the bed which required me to unplug one from the outlet behind the bed and plug it in on the square box next to the bed (see photos).
The parking lot was POORLY managed leaving thick frozen over slushy ice which then was hidden by another two inches of snow which was not plowed either!
Now for the WORST PART... On three separate occasions on my second day there, my room key would not work. This may not seem like such a big problem but when you can't get in the building and your forced to walk in heals (while it's very cold) through their poorly maintained parking lot all the way up to the main desk to get it reset.
I was told that my card needed to be reprogrammed because I had supposedly put it too close to my car keys, credit card or cell phone. Since I couldn't be sure I hadn't done that the first time I though OK, they system is really outdated (I've never had this problem anywhere else) but at-least I know to keep it by itself... Unfortunately, it didn't matter, the card went blank two more times despite my being careful not to put it near anything electronic. Mind you this occurred THREE TIMES IN ONE DAY!
After the third time and again when I checked out I requested that the hotel refund me the cost of a portion of my stay, I got a voicemail and then this email from the manager Victoria:
"I hope you are doing great today. I would like to apologize for the incovenience that you had while staying with us for two nights. Unfortunately our room keys if you place them next to a credit card, set of car keys or cell phone that will deactivate them. I believe that was the problem with the room keys. Again I am sorry about the incovenience. Again thank you very much for staying with us and I hope you give us another opportunity to stay with us on your next trip to the area. If you have any further questions please do not hesitate to contact me."
Needless to say I contacted her & again said I was asking for a partial refund her response via email was:
"I hope you are doing great today. Thank you very much for replying back. I apologize again for all the incovenience. After speaking with my manager unfortunately we are not going to be able to do any refund back to you credit card. If you have any further questions please do not hesitate to contact me."
The problem is what Victoria considers as an "inconvenience" I experience as a safety issue compounded by awful customer service.
All that and I let her know this response was not acceptable, it's now been more than a week and despite my attempts to follow up and letting her know I would be filing complaints through multiple outlets, Victoria has not responded.
17 February 2014
Rated 4.0 out of 5.0 by Roxoulla A Home from Home
I have stayed at the Holiday Inn Express in Paramus New Jersey more times than I can remember over the last several years.
This last reservation was for my daughter who was travelling alone.
She loved the hotel, everyone is friendly, the rooms and hotel are clean and well maintained. The breakfast option is great and the 24 hour coffee availability kept her happy!
We can not recommend this hotel highly enough, it is close to our family which is a plus point for us, but also so convenient for so many other things - food, shopping, highways etc.
We are already looking into our next two reservations there at the end of March 2014 and end of April/beg May
29 January 2014
Rated 5.0 out of 5.0 by Dennisonhill Enjoyable experience
My wife and I stayed at this motel for 2 nights. Our experience was very enjoyable. The room was comfortable and clean. It had recently been remodeled. The breakfast was one of the best we have experienced. It was a complete breakfast, not just danish and juice.
07 January 2014
Rated 5.0 out of 5.0 by 4sungdad Great Hotel
This Holiday Express was very nice hotel to stay and relax with family...^^
06 January 2014
Rated 5.0 out of 5.0 by RCastillo Great hotel
Everything was perfect. I would stay again at this hotel.
02 January 2014
Rated 4.0 out of 5.0 by maryhh mixed review
clean place but a few downsides:
* small bathroom, just part of the floorplan
* no pool
* we had asked fro a crib ahead of time and it wasn't in the room
On the upside the breakfast was good, and included!
We would definitely stay there again
02 January 2014
Rated 5.0 out of 5.0 by Joy87 NEVER DISAPPOINTS
I've stayed at a number of hotels through the years and Holiday Inn Express never disappoints. The rooms are, luxurious, spacious and comfortable. Their free breakfast is the best I've experienced as there is a good variety of breakfast items to choose. As far as previous comments about difficulty exiting the hotel site, other than Route 17, there is a back exit leading to Farview Avenue.
29 December 2013
Rated 4.0 out of 5.0 by Annette89 Great staff
The staff went above and beyond. Early in the morning, I had to leave to go to the airport. My car was covered in ice and snow from the storm the night before. I was in a rental car and did not have any ice scrapers. The Manager on duty came out and helped me scrape all the ice off of my car in the bitter cold. He then made sure I had a fresh cup of coffee to go on my way to the airport.
16 December 2013