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Rated 4.0 out of 5 by 460 reviewers.
Rated 5.0 out of 5.0 by Customers Service My daughter and I came up for a Father-Daughter trip and we had a great time. It all started with the stay at your hotel. The people there were so friendly and courteous. They took the time to print out directions to the places we wanted to go. They answer all my questions (and I had a lot of them). When come back to Chicago we will definitely be staying here. The only negative was there was a paety in the top floor when we stay there 09 July 2014
Rated 5.0 out of 5.0 by sai rosa your the best also housekeeping Natividad thank for your kindness front desk Jordon and sam, stacy,esmirelda thanks to all for a great stay 08 July 2014
Rated 5.0 out of 5.0 by sai the staff here are very friendly Jordon, sam, stacy esmirelda complete the front desk greetings, and the restaurant help Rosa is great also merium over all they are all great. I cannot speak highly enough of the cleaning lady Natividad she is simply the best thank you 08 July 2014
Rated 1.0 out of 5.0 by Not as expected I wrote a detailed review for the hotel that included poor response to room issues like short sheets that pulled out frequently over night, room not cleaned 2 days out of 4 and then only one bed was made up of the 2 - why? Needed more wash cloths and was told "no", coffee pot was left dirty and no fresh paper coffee cups but were given more coffee grounds the next day. Garbage not taken out daily after we had ordered meals in the room from nearby restaurants. Menus for delivery were very wrong and not corrected when requested. A/C did not work properly, reliably or sometimes not at all. Black out curtains billowed out when A/C was on so light came in and any air we were supposed to get went back into the window. Had to stack shoes on the A/C unit to get the curtains flatter so air could get out of the unit into the room. TV size was awesome but should have more channels. Breakfast staff was awesome and quick. Not looking forward to going back.. We had booked 2 rooms for 5 nights each but left a day early due to issues. 07 July 2014
Rated 4.0 out of 5.0 by Breakfast I was really excited to hear there was a hot breakfast. When I went to the breakfast room, ~90% of the foods were bread products. I, being a gluten-free person (not by choice), was able to eat fruit. Menu items including gluten: bread products, gravy, muffins, pancakes etc It would be helpful if there would be gluten free food items. Yes, there was fruit and yogurt but those are not a complete breakfast. Thank you for a great hotel experience. 06 July 2014
Rated 3.0 out of 5.0 by breakfast Change the breakfast menu. Offer a variety of breakfast items instead of the same thing every day 06 July 2014
Rated 5.0 out of 5.0 by Ok service We only stayed for 1 night, and it filled our expectations. 05 July 2014
Rated 5.0 out of 5.0 by college reunion We recently stayed at Holiday Inn in Chicago for a college reunion and my family and I are pleased with our stay at the hotel. From the easy check in and out, to the free upgrade to an executive suite, comfortable bed, accessible location, etc. it was a great experience! 03 July 2014
Rated 4.0 out of 5.0 by Nice place to layover for a flight Very comfortable and nice breakfast. We had a layover from coming home from vacation. This was close to O'Hare and the free shuttle was nice. 02 July 2014
Rated 2.0 out of 5.0 by outdated hotel and loud planes ok i know this hotel is right by the airport, but didnt realize when i booked the place that i would be able to see the people on the planes coming in. flight pattern is just to the north of this hotel and extremly loud. Now that is not the hotels fault, however the outdated furniture and non operable fridge and eliptical machine were a problem with my stay. Staff was great, able to get us a cab very quickly. also gave me an upgraded room for my membership level. 01 July 2014
Rated 5.0 out of 5.0 by Great place to stay Great place to stay. Friendly, helpful staff. Good location if your traveling through Chicago. 30 June 2014
Rated 5.0 out of 5.0 by Comfortable Bed Was in Chicago area to clean out my home for a move to Florida. Two weeks of packing, cleaning, throwing out. I was very tired and decided to stay near the airport on my final night. The hotel was the best for the money. The bed was a pillow top king and the pillows were excellent. I slept 7 hrs and then went down for a very good buffet breakfast. They provided a free shuttle to airport every 1/2 hr, so I made it to the airport with time to spare. I would recommend this hotel. 30 June 2014
Rated 4.0 out of 5.0 a good choice close to O'hare This hotel is a good choice if you just need one close to the O'hare airport. free wifi; free breakfast. the room was clean and quiet. shuttle to airport was good. but from airport to hotel, you need to call them to pick you up. we waited for 40 min after the call. 26 June 2014
Rated 5.0 out of 5.0 by Great hotel super close to the airport Bed was comfortable, and proximity to the airport was great since we had an early morning flight out of O'Hare. 25 June 2014
Rated 4.0 out of 5.0 by overall nice stay We have stayed at this location 3 times. Would highly recommend. Always a pleasure. 25 June 2014
Rated 5.0 out of 5.0 by Best value in Rosemont !! Rented this room for the night while attending Rosemont Theater. Clean room, comfortable bed, great location, friendly staff, good breakfast !! I will stay here again. :) 24 June 2014
Rated 3.0 out of 5.0 by Meh Was just an average experience, it was just meh. Nothing that stood out as being good or bad. 22 June 2014
Rated 5.0 out of 5.0 Extremely understanding manager and great room We came to Holiday Inn as a result of a big inadequacy, arrogant staff, and borderline corporate corruption from United Airline. Our flight was canceled and inconvenience and lame excuses by UA were weighing on our mind. Your staff, the understanding of the manager, and his utmost consideration in working with us in terms of changers (points in our case) made us feel that your is a different kind of corporation which takes care of its customers. In addition to all this, your staff automatically upgraded us to a suite. We left Chicago with a pleasant feeling in our hearts. Thank you for making it happen. 22 June 2014
Rated 4.0 out of 5.0 by globalview good location near the airport and with easy access to restaurants small rooms and small bathrooms poor business center 21 June 2014
Rated 4.0 out of 5.0 by Property is showing its age The staff is great. Hotel is clean, beds are comfy. But the structure is showing its age. Not enough power outlets at bedside for the modern, connected traveler. Internet access is slow or spotty in the evenings when all the guests are connected. 21 June 2014
Rated 5.0 out of 5.0 by Excellent Friendly Service and Comfy Bed My experience with the Staff was amazing. They go all out to make you feel welcome and as close to home as they can. All of the staff is also very informative of the surrounding area and have wonderful suggestions of sights and referral. I loved them and I would definitely stay here again because of them. As a traveling professional I get home sick and it is great to come in to people who know your name and will clean your room according to your schedule! 21 June 2014
Rated 5.0 out of 5.0 by Comfortable bed and service A usual excellent service. One minor complaint was that the air conditioning in the conference room was set to high. 20 June 2014
Rated 5.0 out of 5.0 by Great place to stay This was a wonderful hotel. I had many family there for my daughter's graduation form De Paul University. 18 June 2014
Rated 5.0 out of 5.0 by Relaxation away from home My stay at the Holiday Inn Express O'Hare was a last minute trip to unwind from a hectic work week. It was a pleasant interlude that capped off a night of watching the Chicago Sky basketball team, followed by a quick trip to the Four Winds Casino. 16 June 2014
Rated 5.0 out of 5.0 by Loved it! My husband and I liked having the ability to park our car for up to 10 days at the hotel while we were on vacation. That saved us a lot of headaches! I had forgotten my toothbrush at homes, no worries at Holiday Inn. They gave me one and they were very friendly! 14 June 2014
Rated 5.0 out of 5.0 by Best hotel stay this year This was the best hotel stay I've had this year. The beds were comfortable, the room was clean and didn't smell. The front staff was very helpful (I had to ask several questions). The internet was slow, as usual in these hotels, but overall my stay was excellent. I will be returning. 13 June 2014
Rated 4.0 out of 5.0 by Value for Money Overall this was quite a good Holiday Inn Express which did not disappoint. Staff were friendly and offered assistance when required. The location is a long way from the centre of Chicago but the shuttle will drop you off at the Blue Line Station and it is an easy matter of getting to downtown. There are a couple of family friendly restaurants nearby for dinner and these were reasonably priced and the food was fine. All in all, if you are having a short stay in Chicago and don't mind taking some time to get downtown then this hotel will suit. 12 June 2014
Rated 5.0 out of 5.0 by Repeat customer We have stayed at this hotel multiple times because it never disappoints. The service and quality are always excellent. We really appreciate the shuttle to the Blue Line at O'Hare. Shuttle drivers are always very friendly and entertaining. Thanks especially to Jimmy and Willie. This property and it's amenities make it very affordable to spend a long weekend in Chicago without staying downtown. Thank you for a great experience 11 June 2014
Rated 2.0 out of 5.0 by Did not Enjoy I have been to many Holiday Inn, but this has to be the worst. The rooms were old, musty, and felt dirty. 06 June 2014
Rated 1.0 out of 5.0 by O'Hare Never Again I wish Holiday Inn Express would identify the old converted Holiday Inn properties so we could avoid them. My experience that is they are old and outdated and lack many of the necessary features of the newer hotels. Like working electric outlets, enough outlets. And a modern bathroom. I stay in a of HIE hotels and most are better than this one. Just let us know if the hotel was built before or after Kennedy was President. Very disappointed. I doubt this location gets many repeat guests. 04 June 2014
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