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Rated 3.9 out of 5 by 163 reviewers.
Rated 3.0 out of 5.0 by Maid Took a nap when preparing the room we stayed in. The maid could have been more attentive to her job of cleaning a room and preparing it for new guest arrival. There was no conditioner in the room, no hair dryer, the telephone was not working, and the top dresser drawer was crammed full of someones dirty clothes. The clerk at check in told me there was a shower chair in all handicap rooms with roll in showers. That was not the case and I went to the car and got mine. I informed the desk clerk of the shower not having a shower chair or bench. January 21, 2015
Rated 5.0 out of 5.0 by My Trip to South Florida The stay at this hotel was very good and I was pleasantly surprised at the comfort and cleanliness of the hotel. The staff was friendly and helpful. They were having an issue with the internet access. It was not corrected during my one day stay. I was compensated. January 19, 2015
Rated 5.0 out of 5.0 by Comfortable bed and great service My husband and I fully enjoyed our stay at the Holiday Inn Express in Bonita Springs, FL. The staff was very attentive, courteous, and hard working. The room we had was a nice size, and the bathroom had a spacious counter top that we really liked. We definitely would stay there again. January 14, 2015
Rated 1.0 out of 5.0 by Poor Holiday Inn Express The worst Holiday Inn Express I have ever stayed in. January 12, 2015
Rated 1.0 out of 5.0 by Toilet didn't work and they didn't seem to care We checked in late and were ready for bed when we discovered the toilet didn't work. Called to front desk but nobody ever came to help. Went down to the desk early (7:00ish) the next morning to 1)use the bathroom in the lobby and to 2) report the situation to front desk. Person on duty said they would have maintenance deal with the issue. Finally got tired of waiting and checked out at 10:00. Told the same girl at the front desk that the toilet still wasn't working. Stated I wasn't happy with my stay. No apology, no discount, no refund. Very unhappy and couldn't get out of there fast enough. January 8, 2015
Rated 2.0 out of 5.0 by Dirty hotel with bugs. First noticed that we may have made an error in booking this hotel when the desk clerk took 10 min to find us our room, maids were still working at our check time after 6pm & the elevator carpet hadn't been swept in days!! Next issue was the silverfish in the bathroom which prompted us to closely check the beds but thank goodness, no bugs - so we elected to stay. After a long day out, we came back to find that our room had not been serviced. We requested clean towels and in-room coffee and settled in for our last night EVER in this hotel. In summary, this hotel is the worst example of a Holiday Inn Express we have ever experienced. We expect better from this brand. (My complaints to the front desk resulted in "Nothing we can do. Fill out the on line survey." Done!!) January 4, 2015
Rated 5.0 out of 5.0 by vacation Great location Near the beach and Corkscrew Swamp and a visit to Naples. Ease of access January 2, 2015
Rated 2.0 out of 5.0 by Disappointed Stayed here last year when we were in town-liked it. This time we noticed how dirty the elevator/halls were and the foul smell on the floor we were staying on. I don't think we will be back next time. January 1, 2015
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