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  • 1 888 IC HOTELS
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Rated 3.9 out of 5 by 460 reviewers.
Rated 5.0 out of 5.0 Pleasant Stay Enjoyed weekend get away. Staff was excellent, room was clean and staff was friendly and helpful. 24 December 2014
Rated 5.0 out of 5.0 Great location and service Had a great time. Location is very close to shopping. 24 December 2014
Rated 4.0 out of 5.0 Great customer service My wife and I spent an evening at the Intercontinental Dallas as we were having work done on our house. From the moment we pulled up we experiecnced great customer service from the valet, bellman, front desk, bartender and breakfast wait staff. Everyone was attentive, friendly and helpful. We had some issues with the climate control and the hot water. When we mentioned it upon check out, the gentleman at the front desk expressed genuine concern, made a note to have the hotel engineer look at it immediately and then removed our charge for the evening valet - totally unnecessary but greatly appreciated. I would recommend this hotel based solely on the customer service. 23 December 2014
Rated 3.0 out of 5.0 by Not bad, but now Good Hotel in nice area of Dallas ( Addison), I took my wife there to get away from the kids and do a little shopping for the holidays. Lobby great, clean, and neat. Room remote did not work, had to call front desk to have someone bring me another one. A mirror over the mini fridge had a piece of tape hanging down, the make up mirror in the bathroom hanging off the wall with maybe one to two screws in. I was asked if I needed the key to the mini fridge, which I thought was odd, never have I've been asked If I needed a key to the mini bar. This did not give me a good vibe I should have known as soon as I was asked, had a bad feeling. I'm a firm believer in taking care of the details everything else falls in place, clearly the details were not addressed here. Staff was okay, nothing out of this world was not greeted as an IHG member. Again details, I could not stress this enough. I was not there for more than one night clearly, I do not know what would have happened if I would have been there for a few more days. I thought about asking for another room but was already late for my dinner reservations and since i was going to be there just one night did not bother. 22 December 2014
Rated 4.0 out of 5.0 by Great business hotel...don't expect shuttle service! Overall, this was a great business hotel: comfortable room; nice dark curtains; great business / IHG club lounge. Loved the lobby, bar, hotel restaurant and room service. The one bad thing which colored my stay in a negative direction was the shuttle service, which was supposed to operate to ferry guests within a 3 mile range. It was absolutely horrendous. I was able to get the shuttle twice (in a 7-night stay), but there were at least 9 times I asked for the shuttle and they would not provide it, though it was sitting right there. These were all rides that were literally across the street or well within the range. Reasons ranged from "shift change" to "not operating right now" to "we have an event later so we're not operating the shuttle right now." I even took a picture of a bellman just standing there, with the shuttle standing there, and yet they refused to take me. Ironically, the cab drivers would get angry at the short rides and say "Why didn't you just take the shuttle?" If only. Perhaps there was a legitimate reason for each and every refusal, but overall, it was aggravating. I complained to the management and they said they'd "look into it" and made a few excuses. My suggestion is to remove the shuttle service entirely, rather than frustrate guests with a non-operational service. 18 December 2014
Rated 4.0 out of 5.0 by excellent conference room and lounge. What I like most was the price and the elegance of the facitlity. The front desk stff were very friendly and helpfull in providing information asked. Also the Free parking lot helped my decision in renting a car so that I'm not stuck at the hotel all the time. 16 December 2014
Rated 2.0 out of 5.0 by Poor experience Bed uncomfortable. Heard vacuuming at 8:00am and then awoken by housekeeping shortly after that. Air conditioning didn't work in the room. 16 December 2014
Rated 4.0 out of 5.0 by Poor internet Free internet speed was so slow as to be almost unusable 16 December 2014
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InterContinental Dallas

  • 15201 Dallas Parkway
  • Dallas , TX , 75001
  • United States
  • Front Desk +1-972-3866000

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

German, English, Spanish, French

Pet Policy

Guided Dogs or Service Animals Allowed
  • Local Time

    10:44 AM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 12 Room(s) with Accessibility Standards
    • Parking
    • Special Needs