Rated 3.6 out of 5 by 154
Rated 2.0 out of 5.0 by Arnold22 Disappointing
Not up to what we have come to expect from Intercontinental properties.
A/C not adequate in meeting rooms.
Details not attended to in sleeping room i.e. in-room coffee service items not replaced, hand towels and bath mat not replaced even after request to front desk, key to mini-bar not provided at check-in, clock in room not operable, phone on desk had dial tone but buttons would not connect with front desk, valet, room service, etc., tub did not drain properly and emitted sewer gas odor when it finally drained.
06 September 2013
Rated 5.0 out of 5.0 by Clauder TAOM was at an exceptional hotel
We were astounded by the service of both Tom Sawyer and Jerry. Also the maid service was awesome. Your desk staff was extraordinarily helpful as well.
05 September 2013
Rated 5.0 out of 5.0 by Benestrophe Absolutely Fabulous
We enjoyed three nights and four days at this wonderful hotel for our annual international magician's convention. Our room and bed were so comfortable that we retreated back every chance that we got. We have never done that before anywhere else. The customer service was excellent and the staff was extremely sensitive to our needs. I highly recommend this hotel and would definitely stay again!
05 September 2013
Rated 3.0 out of 5.0 by Anna15 Great Service!
A/C in rooms were not working properly, it was too darn uncomfortable. The service from the staff was awesome!! They took pride in their work. I was extremely satisfied with all the staff..from housekeeping, to the breakfast brunch. Thank you!
05 September 2013
Rated 5.0 out of 5.0 by MRK7 Great Experience
Let me say that the service was top-notch! Everything was wonderful. We even needed a late room make-up as my wife was not feeling well and had to stay in late. When I called that afternoon and asked, the person said"Certainly" and when we returned from the evening session, everything was perfect. My highest regards and recommendation for this hotel! Thanks! - Next year the convention is in Fort Worth and they have some BIG shoes to fill!
05 September 2013
Rated 5.0 out of 5.0 by dhogan1 Hogan/Buck Wedding
Accommodations we wonderful. Staff was nice but not very warm. Looked a little confused at times. Service at the bar was good but getting food took forever. However, it was worth waiting for. Very good! Friends had a great time and the lobby was perfect for relaxing with friends. I would stay there again!
03 September 2013
Rated 5.0 out of 5.0 by DonC201 comfort and convenience
The staff was great and made my stay a comfortable one. The location was great for our conference and other meetings in North Dallas. Keep up the good work.
03 September 2013
Rated 4.0 out of 5.0 by E4Bob Buffets - great addition
Extremely well-kept hotel. Good meeting rooms and accommodating staff. Just need soda machines on the floors and I'm glad I brought my own hair dyer as there wasn't one furnished. (Maybe they get taken and can't keep replacing them.)???
Buffets for breakfast and dinner were well prepared, tasty and reasonable, saving time and benefited being able to talk with friends and colleagues. On the occasions hotdogs were offered (not part of the buffet), better quality franks would be appreciated and were not close to the value of the buffets.
Overall, good experience.
03 September 2013
Rated 4.0 out of 5.0 by Attendee2013 2 Day Conference
The location is nice, the pool is nice, the bed is comfortable. Breakfast pastries taste old, and were dry. The coffee is not luxury hotel quality. Carpets in room need replacing as well as he rusty metal in the closets and light fixtures in the room. The staff is very polite and courteous.
22 August 2013
Rated 4.0 out of 5.0 by T081813 Medical meeting
Spent the weekend at a medical meeting there at the hotel and the staff and site did everything possible to make the meeting successful.
The meeting exceeded expectation and that is do in part to the location of the meeting and the excellent service we received.
I look forward to the next event held there and will be back the next time I am in north Dallas.
21 August 2013
Rated 5.0 out of 5.0 by Raeann49 Overall great place to stay
Overall we had a very positive experience, our only challenge was the noise in the hallways late into the evening. Recognize there was many people in the hotel for the conference we were attending, and that would have had impact. Definitely would recommend the hotel in the future.
16 August 2013
Rated 2.0 out of 5.0 by dwmewo Disappointed
I stayed at this hotel to attend a conference. The entire hotel was very hot. The air conditioner in the room did not cool very well AT ALL. Only one restaurant and food is average and overpriced. Hotel itself was overpriced for what we got. The beds were hard and not comfortable. The towels on the second day appeared to be dirty and were in poor condition with frayed edges. Not the typical hotel that I would recommend for a business traveler. The location is horrible. Very hard to get to and from anywhere.
15 August 2013
Rated 2.0 out of 5.0 by Mary2littlestuff Poor place to have big event
We booked 2 rooms for a big state-wide event. The staff could not handle the high volume of turn-over that was known to happen. There was never more than 2 people at the registration counter, no matter how long the line was or how many phones were ringing. The lounge did not care to clean tables to accomodate guests, even when asked 3 times. Our rooms were not ready till 6pm, 3 hours after check-in time (thus our time in the lounge). There were only 4 towels in the room, though we asked for more due to teenagers swimming. We were told no more were available. We asked for only regular (not decaf) coffee in the rooms. First the housekeeping staff acted as if they could only speak Spanish. Then, when we spoke spanish to them, they told us there was no more regular coffee available (for the rest of our stay)! The beds were so old, they shook with even the slightest movement. The air-conditioning is out-dated. We had to call for it to be fixed at 10pm. This was one of only few positives, they arrived in 15 min. Maintenance men stated that is still original units from 40 years ago and had to tell us how to work around it (keep blinds closed that maids always leave open and keep bathroom door closed as that air feeds directly into intake of a/c unit). Nothing in tub to keep customer from slipping-I almost fell several times in the tub. No phone books available to look up lower-cost restaurants-my husband had to go ask the valet (on of the other good things). Valet was fast, courteous, and always a smile. Gentleman at front counter (I deeply regret not getting his name) was always calm and helpful, no matter how many people yelled at him and manager refused to come help. Overall, the facility has the conference space (at least 2 other events were going on while we were there and our event took MANY conference rooms) but other wise does not live up to the status of a 4 or 5 star hotel.
15 August 2013
Rated 2.0 out of 5.0 by DDLewis Not so good
I always stay at the Intercontinental in Kansas City. The one in Dallas wasn't what I was used to having stayed at other Intercontinental hotels. 2 days we didn't have towels. Staff did bring them up when we called. One time I got locked out and they were very quick to come let me in. The hotel was okay but not as outstanding as other ones I've stayed at.
13 August 2013
Rated 1.0 out of 5.0 by Sammy2013 Substandard service
I was truly disappointed by the poor service at, and quality of, the hotel. It took room service too long to fix up the room each day and there were two lamp lights that were disabled the entire four days of our stay. The alarm clock was difficult to figure out how to work and regularly went off even when I disconnected it; I don't even know how that was possible. Consequently, the alarm clocked repeatedly disrupted my night's sleep. The hotel room only supplied decaffeinated coffee as opposed to regular coffee. To add insult to injury, the cost of the stay was grossly disproportionate to the poor quality of service. The restaurant at the hotel served horrendously bad food that was outrageously over-priced. The bar in the lobby area did not break my $100 bill so I could not get the drink I ordered. The hotel also did not have any vending machines anywhere. If it were possible, I would request my money back.
In sum, this was one of the worst hotels I've ever stayed in. I give the hotel a D+. It was a nightmare.
10 August 2013
Rated 4.0 out of 5.0 by MiandE Convenient location
This hotel is conveniently located amongst so many popular restaurants, from fine dining to fast food and everything in between. Most within walking distance, if it hadn't been 103 degrees. And most importantly, a Wal Mart just 2 blocks over. The numerous banquet rooms and party rooms were most impressive. Elegant and inviting throughout the building. Friendly and helpful staff. This will be my first choice in hotels next trip to Dallas.
09 August 2013
Rated 3.0 out of 5.0 by MKS72 Comfortable but overpriced
I hesitated booking our 3 nights in Dallas at this Hotel due to the reviews about the "AC problems". But in our stay the room stayed "comfortable". Parking was ridiculous! Either pay $18 a night or park for free 100 feet away in a dirt field out back & tote your luggage! CRAZY for such an overpriced Hotel! We had to wait two hours past "check in" time to get our room...they were very busy due to the function going on that weekend and VERY understaffed. The beds & pillows were comfortable. The room was nice BUT if you like to sleep with the curtains closed and the outside lights out of your room....that is too bad because the heavy thick curtains that you can usually draw closed at night do not close...you only have the thin curtains that close! So you get to see all the lights shining in your room as you are trying to sleep :-( . My overall experience was fine. But for the price I think next year we will stay somewhere else!
06 August 2013
Rated 2.0 out of 5.0 by zwelch85 1980's Called and they want their hotel back!!!
Well, not sure where to start, so I guess I will start at the beginning.
I arrived at the hotel around 6pm on my day of arrival and found the outside of the hotel in need of much attention. The building on the outside has obviously been left un-managed, broken wooden fences around pool area, scum build up on outside of windows, stained building, weeds very high around parking lot and deck.
Once I found a parking space I made my way into the hotel. I entered though the back end near the ball room entrance and was shocked to find the hotel very old looking inside. Marble all over the place, and the colors that you see in 1980's movies, very dated. Once I made it into the main lobby I was surprised to find this area very modern, it was almost like I was in two hotels. The lobby was very nice, dark wood, nice lighting, modern décor. The front desk staff was very pleasant to deal with, they greeted me and had my package awaiting for me that I had shipped ahead of my arrival. The staff asked where I would like to stay and they were able to accommodate me as I like to stay very high up in hotels.
I made my way to the room, on the way there, once I entered the elevator I was very pleased at how nice it was from here on out in terms of décor; again I was very amazed at how much it seemed that I was in two hotels in terms of décor. I made my way to the room and was once again pleased to see how nice the room was. It was furnished with a large king size bed, nice bath, full closet and a mini bar.
Inside the room I was very pleased with the décor and look of the room; however there was much negatives hidden. The TV was nice however was only provided with around 20 channels of standard, fuzzy cable. The bedding was nice, however no fitted sheet is on the bed, just two loose sheets and this causes the pillow top to move around during the night, and the sheeting to move a lot as well.
That night I went down to the bar and was very pleased at how nice it was. The bar is a recessed area in the lobby, very nicely lit and the wait staff was very nice, the food was amazing as well. At this time I took the time to walk around the hotel and see what else I could see. Like I said before the lobby area was very nice, however the rest of the hotel was aged....every thing was light and bright colored marble which brass coatings, something out of the 1980's. I made it to the pool area and was very pleased with the way it looked. Very nice area, very quaint and very private.
The next morning I woke up to take my early morning shower only to find no hot water, after running the water for 20 mins and still getting cold water I gave up. I went down stairs and told the lady at the front desk only to have my intelligence insulted; as she suggested I did not know how to properly work the shower, she went on to explain how it works, and that since I am staying on the 12 floor the old water system in the building sometimes takes a very long time to get up that high....I was shocked.
I left and went to my work site and returned later. When I returned to my room I turned the shower on once again, and after the water ran for about another 15 mins I finally got some warm water. I am very shocked about the amount of water that was having to be wasted just to get warm water, not very ecological.
All summed up I was disappointed with my experience, not what I would expect from a flagship hotel of the ICH brand of hotels. If you are traveling to the area save your time and money and go one block down to road to the Holiday Inn.
05 August 2013
Rated 4.0 out of 5.0 by KilgoreT59 Comfortable bed, so so air conditioner
The room was clean, and the bed comfortable. The only negative was the air conditioner not getting very cool. Even with setting the thermostat low, the room wouldn't get cold. The room wasn't uncomfortable, just not as cool as I would've liked.
04 August 2013
Rated 1.0 out of 5.0 by TDHS NEVER again
First of all--had to call three times to get my confirmation by email...we get there (early due to our event schedule) get to our room-- it was clean, but for the price--small, outdated and no fridge (mini bar we emptied and refilled to keep my meds cold--but almost pointless) no microwave(was told the chef didn't want them) TV no real channels--wifi is outrageous--thankfully I had no need for it--didn't use room service, too expensive. Tried to call the desk for info 17 times in two days--went down to the desk three times..concierge never there--finally got info from the lady in the elevator who knew the area better---asked for towels at 11am Sun morn (for the next morn) at midnight when I returned to my room, still no towels--finally got them. There was a rather large event going on that we were a part of, the hotel was not equipped for it. I won't ever go back on my dime.
03 August 2013
Rated 1.0 out of 5.0 by DRLPW Air conditioning system was awful
The air conditioning unit had to be repaired on both days of my stay. My daughtert was in the NAMISS Pageant, and was never allowed to get any rest between events due to the maintenence always being in our room. The front desk was kind and tried to rectify the situation, but my child was very disappointed.
Also, when we went to the pool there were no towels. They also ran out of wash cloths for our room. This was not a pleasant stay.
02 August 2013
Rated 3.0 out of 5.0 by texhater42 NAM weekend stay
Stayed overnight with my wife and daughter in July 2013. Good valet service, which was necessary because there was absolutely no parking. The lobby/bar area was nice enough I guess and check-in was simple. The room itself seemed on par with an internationally renowned hotel, but te bathroom was another story. Some of the shower curtain clips had ripped through the shower curtain. The plug for the tub drain was gross and covered with hair, not to mention it wasn't attached to drain (was broken and not what you'd expect from such a hotel). Every once in a while when you walked into the bathroom, there would be a puddle of water near toilet as if it were leaking from base. We ordered room service, the order itself was correct, but they tried to deliver food to room across the hall (just happened to hear the 'room service' knock and opened my door to see if that was for us and they had just gone to wrong room). My father was staying in another room and ordered some ice cream for the kids and they got 3/4 orders wrong on that order (just ice cream!). Our weekend stay was at the same time as a state beauty pageant, the hotel was packed! That being said, using the elevator to get to the 9th floor and back pretty much meant you were stopping at almost every floor...making a trip downstairs and back take way longer than it should.
02 August 2013
Rated 4.0 out of 5.0 by schauer Great Service
Great service rooms very nice. Staff was very helpful. good location.
02 August 2013
Rated 3.0 out of 5.0 by Joose2 Bad plumbing, lumpy bed
I would not recommend this hotel. We got in our room and flushed the toilet and it overflowed from the back. Our air conditioner would not adjust. It was freezing and the thermostat would not work. In the hall there was water dripping from the ceiling. Other people mentioned that their bathtubs would not drain so they took a shower in 4inches of water. The water pressure was so poor that it barly rinsed my hair. We waited in line for 20 min to check in. There were not enough people checking people in even though they knew there was an event.
27 July 2013
Rated 4.0 out of 5.0 by Texintn Over all good stay.
At a convention, your room is but a stop over. The hotel and staff were very friendly and made the stay pleasant. The in hotel restaurant staff and the valet parking staff were outstanding in every manner.
I would have the desk staff to focus on better English communications with perhaps more outgoing manners. Seemed a bit reserved but from older clients, we may have a different view. I had a difficult time understanding a couple of the female staff.
Thanks and i will look forward to a return trip.
26 July 2013
Rated 5.0 out of 5.0 by Traveler01 GREAT ROOM AND GREAT BED.
Normally I do not sleep all night in a hotel but, the bed was so darn comfortable and the sheets were so soft. I had the best experience in this hotel. I would love to come back to this hotel when I am back in the area. The room was decorated very nice and just felt like I was at home. It was very quiet couldn't hear any neighbors at all. I was very happy with our experience.
26 July 2013
Rated 4.0 out of 5.0 by Blondie49 Great location and great service
The hotel staff were excellent! We were well taken care of and the rooms were very nice.
23 July 2013
Rated 5.0 out of 5.0 by txGTI quiet place
Very quiet room, comfortable beds, bathroom clean. Very good service in the restaurant. Was there for a convention, it felt well taken care of, lots of cold water for breaks.
22 July 2013
Rated 2.0 out of 5.0 by Betsy007 room and availability of service
Because we're Ambassador members, our room was upgraded to a suite. The room was musty and very warm when we arrived. Even with the air conditioning running, the room never got cool and the musty smell never went away.
The Executive club on the 15th floor was closed and we were given 2 drink coupons for the bar and 2 breakfast coupons. We went to the bar the first evening at about 6:00pm and there was no one there- no bartender or servers. We asked at the front desk and after a while, they were able to find a bartender to serve us.
We made our event that evening and then returned to the hotel -around 10:30pm. Again, no one in the bar area to serve us a drink. We couldn't even get bottled water or ice.
We went to the pool on Sunday afternoon. We picked up the phone by the pool to get some drinks and food delivered by the pool, but never got a response on the phone. The bar was way across the hotel and we didn't want to sit in the bar with bathing suits on, so we gave up.
Overall, the hotel was very disappointing. We will not likely stay there again.
21 July 2013
Rated 3.0 out of 5.0 by Burke Fourth of July stay
We are from Arizona and went to visit a friend over the Fourth of July. When we booked the trip, Dan assured me there was parking for a trailer on the south side of the building. That was important to us because we were pulling a long trailer behind our truck. Well needless to say when we got there, there was no parking for trailers so we had to unhook the trailer and hope no one made off with it. Then we went to visit a friend around 5:00 and tried to come home around 10:00 and couldn't get to the hotel. We drove around for 2 hours trying to get back to the hotel because all the streets were blocked off. We finally got to our room around 12:30am. We had been up since 3:00am that day and were extremely tired. We could not have been frustrated that when we checked in that the staff didn't alert us about this fireworks special and they may be blocking off the streets until midnight or gave us another way to access the hotel that may not have been blocked off. This made our trip to Dallas not a good experience because we were exhausted from there on out. I believe the staff could have been forthcoming to tell us about the fireworks show.
19 July 2013