Rated 3.7 out of 5 by 191
Rated 5.0 out of 5.0 by DaCoMe Enjoyable stay
Although I stayed in the hotel for less then 24 hours, I really had a pleasant and comfortable stay.
Staff is friendly and helpfull, clean rooms and location is perfect.
February 20, 2014
Rated 2.0 out of 5.0 by CC917 Water pressure, AC unit, TV etc.
Very poor water pressure, shower head in bad shape. With water conservation a top priority for hotels, it took well over 10 minutes of the water running at full blast to get warm.
The remote to the TV didn't work and needed new batteries.
The AC unit wasn't working properly and kept turning on and off rapidly all night. It never shut off the entire night and the temp showed 84 degrees by morning. The front desk was notified and the second night was better but it still ran most of the night.
The towels/washcloths in the room were worn out, small and very rough. Not what was expected from a high end/expensive hotel. In the future, I would evaluate other hotels in the area. I travel extensively and for the price, this stay was a disappointment.
February 17, 2014
Rated 4.0 out of 5.0 by vansand1 enjoyed my stay
My experience with room service was excellent and the food was good. Only complaint is that you can hear your neighbors talk and doors open and close for near-by rooms.
February 14, 2014
Rated 4.0 out of 5.0 by antarfm Nice and Old
Nice hotel, old decor. Hard bath towels. I would stay again, but PLEASE update the decor and towels!!!
February 13, 2014
Rated 5.0 out of 5.0 by AlanDe Great Service
Well, my last stay was for only one night, but it was great. No complaints at all, everything was smooth from checking-in to checking-out
February 12, 2014
Rated 5.0 out of 5.0 by Leon11 This is where IHG provides a difference
This Intercontinental Hotel is a true example of quality and luxury you expect of the "brand". I will definitely look to stay at this location with any future business and personal stays in the Dallas area.
February 9, 2014
Rated 5.0 out of 5.0 by Gypsy Traveler Beautiful Hotel - Great place to stay in North Dallas
The hotel and grounds are beautiful and well kept. Housekeeping was a bit noisy in the mornings if you like to sleep late. Great pool area with a court yard worth visiting.
Amenities are very nice and food is Great!
February 6, 2014
Rated 4.0 out of 5.0 by Indrabir Cold
Everything was pretty good except in the corridors and meeting rooms it was very cold..
February 3, 2014
Rated 4.0 out of 5.0 by January 2014 Stay January 2014 Stay
All in all, the hotel is a well run hotel with nice accommodations. The beds were real comfortable and allowed for a great sleeping experience.
The only issues I can point out are the outdated machines in the fitness center and the slow elevators.
February 2, 2014
Rated 5.0 out of 5.0 by archeptolemus Excellent Experience
As an Ambassador, I got upgraded to one of the larger suites on the 15th Floor. The suite was wonderfully furnished and very tastefully designed. I loved the colors and fabrics, the mercury glass lamps, and the addition of a sauna to the shower. The closet space was enormous. The only thing I would have added is a light fixture over the tub for reading. The bed was very comfortable and the bathrooms well appointed.
The bar and dining experiences were exceptional, and the room service menu is very high quality, although the late, overnight menu is mostly limited to some tasty salads.. But what you find on the breakfast lunch and dinner menus are delicious and not steeply priced. The downstairs breakfast buffet is not to be missed.
The location is ideal, you are a short drive from Del Friscos Steakhouse as well as Lawry's, and the excellent Chaucer's sushi. There is also a Starbucks inhouse to get your day going along.
I never pass up a chance to stay here.
February 2, 2014
Rated 5.0 out of 5.0 by New England Scientist Great facility!
I had the pleasure of spending a weekend at the InterContinental Dallas for a meeting of my professional society. The many events and meals were all carried out with style and efficiency. My room was great, and it was a small pleasure to be able to easily find enough outlets to charge my phones and plug in my laptop. I would highly recommend the hotel, especially for a business meeting or retreat.
January 30, 2014
Rated 2.0 out of 5.0 by Thomas52 Not an impressive stay
Overall experience was unimpressive for what should have been a higher-end hotel. Room was clean
January 29, 2014
Rated 1.0 out of 5.0 by Stalin The closest thing to a gulag we have in the United States
The Dallas Intercontinential hotel is one of the most dreary hotels I've ever encountered. Though it is near the intersection of a six-lane parkway and a four-lane surface street just a few miles from city center, it is the most isolated places I've ever stayed in. All of the restaurants, bars and other services are on the other side of the parkway. So you can either try to walk there -- NOT RECOMMENDED -- or try to take their hotel shuttle, which stops running at 10:30 pm and often isn't available at other times of the day, either.
The staff has virtually no first-hand knowledge of the nearby restaurants. The food is only decent, and the beds are only full-size.
AVOID THIS VENUE AT ALL COSTS. They should transform it into a prison. Wait, it already is!
January 29, 2014
Rated 5.0 out of 5.0 by manrodimar Servicio excelente
Ha sido una excelente estancia que que en general cumplio muy bien con las expectativas que tenía del hotel
January 28, 2014
Rated 2.0 out of 5.0 by Brobe shabby, noisy, desperate for custom
This was a fine hotel at one time, probably the 1980s. It's sole distingiuishing feature now is that it is large, so it can accomodate school groups and such, without concern that they are well chaperoned. The location is good for that, not so much for a convention that may have delegates without cars.
January 27, 2014
Rated 4.0 out of 5.0 by JimmyC2017 Nice Stay
We were there and at the time there was a youth convention. Staff did a great job considering the number of kids running around the place and elevators. Housekeeping could have been better but then again the hotel was full but that is no excuse.
Property is beautiful and is located in a great area for getting around.
January 23, 2014
Rated 5.0 out of 5.0 by 31yr Love this place!
We stay here several times a year, and have always found this to be a great place to have a "get away". We schedule a massage always. Breakfast is great. The front desk staff is very efficient and friendly and know a good deal about the area themselves. been staying here for quite a few years and have never found it to be anything but great. Great views of the Addison fireworks on 4th of July
January 21, 2014
Rated 4.0 out of 5.0 by rb1901 Breakfast Buffet Rocks
Love the huge breakfast buffet - All the folks are really nice and helpful too.
January 13, 2014
Rated 2.0 out of 5.0 by guestny luxury hotel
There should be more of a luxury feel in a luxury hotel. The restaurants, wine selection on the menu, the quality of the furniture etc spoke more to a mid market hotel chain. This was not comparable to the Ritz or Four seasons
January 11, 2014
Rated 3.0 out of 5.0 by no name required NOT HAPPY
Good time was had at party but the rest was not worth the price or inconvienence.
January 9, 2014
Rated 5.0 out of 5.0 by AustinJay Excellent hotel for location and price value
I always stay at this hotel when I come to Dallas. Convenient location. Even though the hotel is somewhat older, it has been maintained, and was nicely renovated in the last 2 years. It's quiet, and has a good clientele. Starbucks in the lobby is great. Parking is plenty. Fairly priced rooms...especially during slow times and on weekends when I usually come. Front desk gives me an upgrade rooms...the same one everytime.
My only complaint is the fitness area, and spa facilities. The fitness room is a bit small, however the machines are adequate. There should be a little more maintenance or replacement of a couple of the bikes and eliptical machines....they are nearing the end and make noise. Otherwise it's adequate. Couldn't find the TV remote...so had to endure a boring program while on a boring machine. There is no steam room, only a small dry sauna in the men's locker room....the jacuzzi is outside by the outdoor pool....and too cold to use.
January 8, 2014
Rated 4.0 out of 5.0 older property
In addition to the comments that were made during my review, I also feel that the Starbucks needs addressed. I was not able to use my gift card and was told that it is because the outlet is licensed. The employee working the Starbucks on Saturday morning spoke very poor english and was definitely not outgoing or friendly.
The website for the hotel prominently promotes Starbucks. I am sure that you have a good portion of business travelers who are provided with gift cards as incentives, etc.
Also, the business center is very difficult to find and needs better directions/signage.
The banquet staff did an excellent job and was very responsive to my needs.
January 8, 2014
Rated 5.0 out of 5.0 by Red one Beautiful Hotel in convenient location
The staff was excellent, food great and bar area lots of fun. The only thing I would improve on was the number of servers in the bar area. This was a stay during a very busy holiday season.
January 6, 2014
Rated 5.0 out of 5.0 by HonkyTonker555 ECNYE555
Very nice clean room. Very helpful staff. Great venue for NYE. Awesome breakfast buffet!
January 5, 2014
Rated 5.0 out of 5.0 by PHarris Very nice stay!
Room was clean, staff very accommodating ! The only thing I would have changed would have been the room temperature. It was a bit warm in the room but cool in the hallway. Otherwise our stay was perfect.
January 5, 2014
Rated 3.0 out of 5.0 by Alcor74 Hotel review
The room was OK, but two items were not good:
1. I was not given an upgrade, even being Platinum Ambassador. I booked a King Club room, and was told that I was given an upgrade, but I was not. I stayed on the same room, even explaining the situation.
2. Entrance to the hotel is not good. Carpet just outside the main entrance is old and always dirty. It stay the same way the three days I stayed there.
I stayed with friends who booked another room, and recommended this hotel. I was dissapointed.
January 2, 2014
Rated 4.0 out of 5.0 by chitrajn Hotel was a wedding venue
Hotel lobby and rooms were nice. Bed was a bit soft. Very disappointed there was no room safe. When I went to the lobby to put my jewelry in their safe, they said there were none available. I had to carry my jewelry to all of the functions we attended. Not the best way to do things. Given the stories that things have been stolen in the hotel, I was reluctant to leave anything in the room.
January 1, 2014
Rated 3.0 out of 5.0 by moravec I'm touching on the negatives
This was our third Christmas at your hotel
Kleenex cpntainer contained three tissues...filled the second day.
Coffee had one...one cup regular dark roast...prefer mid roast...and my wife and I would have preffered two cups of material ...your package is for one cup.
Pillows ...had four of the too hard...half lenght variety....in the past you have furnised two long firm pillows and three softer pillows on king sized beds....
On two of our trips we experienced heating problems.....we called and your service personnel corrected the problem...they were pleasant had effected the necessary repairs.....
December 30, 2013
Rated 5.0 out of 5.0 by Lessie Comfortable bed, great breakfast
The amenities were great, the staff was friendly and the beds were comfortable. The breakfast was excellent
December 24, 2013
Rated 5.0 out of 5.0 by Sally513 Delightful service
Customer service was excellent, beds were comfortable and I never waited for an elevator. They took very good care of me, I will visit them again in the future.
December 12, 2013