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Rated 3.9 out of 5 by 452 reviewers.
Rated 5.0 out of 5.0 Great service All persons give the bests service , the bed and the room is very clean and peaceful November 28, 2014
Rated 5.0 out of 5.0 by My second home I called this as my second home as every aspect of making a place feel like home is done 100% here. Starting from the front desk staff to valet parking all are courteous and go above and beyond. Staff is exemplary. Value for money and service never crossed my mind. November 25, 2014
Rated 5.0 out of 5.0 by Great Attention to Detail As a business customer that travels extensively, I am fortunate to have stayed at many "high end" hotels. The Intercontinental Dallas does a very good job making sure each guests needs are taken care. No details are overlooked. It has exceeded my expectations every time I have stayed here. I especially appreciate the staff at the registration. They do an exceptional job of making everyone feel welcome. November 25, 2014
Rated 4.0 out of 5.0 by Dallas Business Trip All in all the entire stay was enjoyable. There were a few hiccups that are going to happen from time to time no matter where you stay. The Staff at the Intercontinental went above and beyond to make sure that these issues were taken care of. The food was wonderful and I cant say enough about the staff. November 25, 2014
Rated 2.0 out of 5.0 by Not bad, but datedwith issues Hotel was ok and I stayed there because the conference was in the same hotel. For two nights, I had lukewarm water at best, and a cold shower is not a pleasant thing to wake up to. Décor is average, but needs updating. Elevators are painfully slow, taking a long time to settle on a floor before opening. From a staff issue, it was disconcerting that I got a charge on my bill for the mini-bar when I did not even have a key to the mini-bar. It took several minutes for the staff to put a credit on my bill (not even remove it, just balance it out). November 24, 2014
Rated 4.0 out of 5.0 by Very nice, quiet and good value very nice, quiet and a good value. wonderful breakfast. November 24, 2014
Rated 4.0 out of 5.0 by Comfortable room and friendly staff As always, a very comfortable stay and the staff are all very helpful. November 18, 2014
Rated 4.0 out of 5.0 by Nice venue for local business and meetings I spent two days in Dallas for a very quick, jam-packed visit for business. I conducted meetings in the bar/lounge area of the hotel with no issues, a pleasant locale for a professional meetings. November 17, 2014
Rated 5.0 out of 5.0 by Great Intercontinental in Dallas I stay here often and there is no friendlier staff anywhere. The staff always welcomes me back and all my requests are met with a smile. They even took my advice on how to upgrade the gym with a water cool and a place on the gym wall to hold the TV remote. November 17, 2014
Rated 4.0 out of 5.0 by Old school cool We were given a two tier upgrade combining two seperate room reservations for the Presidential Suite. The room was spacious and comfortable leaving everyone room to have space as they needed it, though the decor looks as though it might be from the mid-eighties and could stand some updating. As others pointed out the "hot" water is quite mild. The steam shower and the jacuzzi were both broken and as such we weren't able to try these out. The mattresses are terrible. The one thing a top-tier hotel should always get right should be the bed, that is after all what you are buying. The staff is very friendly and professional. All in all, a pleasant experience that left a little to be desired and hopefully improved upon. November 16, 2014
Rated 5.0 out of 5.0 by The rare conference experience with Luxury! The conference was great, but the accommodations were outstanding. As a IHG club member, I was upgraded to a top floor suite and treated like a king. The views were good (come on, it is Dallas), but the experience being treated like a valued club member was great. I can highly recommend the Intercontinental Dallas as both a conference venue and an outstanding hotel November 14, 2014
Rated 2.0 out of 5.0 by Really Bad Shower I am sorry -- I never write reviews, but I just had to comment on what was one of the worst shower experiences that I have had at a major hotel, actually at any hotel. The water pressure was awful and the water temperature was tepid, at best. At first I rationalized it by thinking that everyone was probably taking a shower around the same time -- but a hotel that is billing itself as a great place for conferences should be able to handle such usage. On a positive note, there was a wedding immediately below my room on Saturday night and when I called the front desk to see how long the party was likely to last I was immediately transferred to another room. So, thank you. November 13, 2014
Rated 4.0 out of 5.0 by Predictably, Consistently Excellent I have stayed in this Intercontinental for 2 professional conferences now, and both times were excellent. The staff are professional, the conference rooms are clean and well tended, and the guest rooms are clean and comfortable. If you're planning a conference in Dallas, The Intercontinental will treat you well. November 12, 2014
Rated 5.0 out of 5.0 by Great Experience-Very Accomodating I attended the POD conference last week and very much enjoyed my stay at the InterContinental Hotel. The front desk staff, the ladies that cleaned my room, the concierge. Beautiful hotel. Thank you. November 12, 2014
Rated 3.0 out of 5.0 by Don't choose this hotel The hotel looks great on the outside. The staff are friendly unless you try Starbucks. The food is not great; recycled from the day before. The bathtub was actually growing mildew! Find another place to stay. November 12, 2014
Rated 5.0 out of 5.0 by Lovely Experience All Around I attended a conference November 6-8 and couldn't have wished for better accommodations. Many thanks, especially, to the server and cook in the restaurant Saturday morning when I arrived a bit early for lunch. They quickly and graciously accommodated my desire for a take-out sandwich on my way out of town. Also, I appreciated the concierge's great advice Friday night--she directed my colleagues and me to a wonderful restaurant and called ahead to make reservations for us during a very busy time. When my travels take me back to the Dallas area, I'll plan to stay with you again. November 11, 2014
Rated 5.0 out of 5.0 by Really great staff The hotel was quite nice itself, but the staff were particularly welcoming. The hospitality went well beyond typical professional courtesy. November 11, 2014
Rated 5.0 out of 5.0 by Friendly Staff and Convenient to Dining The staff was extremely helpful with answering questions. They were very accommodating for the possibility of any needs that I might have such as late departure. We were able to take a pleasant walk to areas for lunch and the hotel is vary conveniently located near a large selection of dining venues. The rooms felt fresh and comfortable. Thanks so much for a pleasant stay! November 8, 2014
Rated 5.0 out of 5.0 Amazing staff Was at a real estate conference at this Hotel and found the staff to be polite, engaging and well informed about any need I posed. Quiet comfortable rooms. Great food in the dining room and room service. November 7, 2014
Rated 5.0 out of 5.0 by good experience attended a fund raiser at the hotel and everything was perfect - stayed overnight and had a great experience - guest room great - malacite ballroom perfect - food very goody November 6, 2014
Rated 1.0 out of 5.0 by Poor service Brought to mind that comfort unit(heating/cooling) was non operational and only response was "OK, we'll look in to it." November 6, 2014
Rated 5.0 out of 5.0 by Dallas Trip Overall a great experience - staff was very helpful and always willing to assist - the rooms were great, very clean and comfortable. November 3, 2014
Rated 4.0 out of 5.0 by My stays at this hotel I have stayed at this hotel twice. Overall I have had a great experience on both occasions. The FD personnel are extremely accommodating and have great attitude. During my most recent stay, my room was on the 11th floor and had a very good view. The bed was firm but very comfortable. The convenience of being able to self park my car was a major plus. Easy access to a major highway is another plus. The drawback on both occasions was lack of adequate shower water pressure and lukewarm hot water temperature, Another minimal inconvenience was the fact that, during my most recent stay, the outdoor Jacuzzi was malfunctioning. When I turned the switch on the water in the Jacuzzi pool turned completely green! Mind you the water in the swimming pool was crystal clear. November 2, 2014
Rated 5.0 out of 5.0 by Great Service Great service and overall nice hotel. Room surfaces not fully cleaned and bathroom fixtures seemed outdated. Would return to the hotel next time in Dallas. November 1, 2014
Rated 5.0 out of 5.0 by You made business a pleasure! When I have business in Addison, I make a point of staying at the InterContinental Dallas. The staff and accommodations are escellent and the price is very reasonable. November 1, 2014
Rated 5.0 out of 5.0 by Cozy, Comfortable and Clean This modern hotel is impressive from the moment you walk in. It has a nice, roomy, comfortable and trendy lounge. You'll love the crisp, white bed linens and the comfortable mattress and pillows. The room is nice sized. There's free internet, too, plus a free shuttle to the Galeria Mall, not to mention great restaurants. Speaking of restaurants, their restaurant is excellent. Their server, Juan, is legendary in his expedient service. I always ask for him when I go there. When I am in Dallas on business, I have stayed here except once when it was full. I l can see it's important to book it early. There was no comparison between the Intercontinental and the other hotel. The Intercontinental Hotel has become a home away from home for me. I always look forward to returning. October 31, 2014
Rated 5.0 out of 5.0 by Fantastic service at the front desk!!! This hotel exceeded my expectations. Every staff member knew their stuff and were on the ball. Every interaction I had with the staff was professional, friendly, and courteous. I love this staff. October 31, 2014
Rated 5.0 out of 5.0 by smart up-scale hotel Nice hotel in central business location. Well kept and everything works as it should. October 30, 2014
Rated 5.0 out of 5.0 by Great Value The room was comfortable and clean. Great experience and would recommend for any stay in Dallas. Kenneth October 29, 2014
Rated 5.0 out of 5.0 by Wonderful room with great bedding and services I enjoyed my stay in Dallas very much. The staff was excellent and the service was very good at the hotel. I would highly recommend the Intercontinental Hotel in Dallas, TX. The food was very good and the rooms were well staffed. We enjoyed the Club Room very much. An excellent value for the money that you spend. October 29, 2014
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InterContinental Dallas

  • 15201 Dallas Parkway
  • Dallas , TX , 75001
  • United States
  • Front Desk +1-972-3866000

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

German, English, Spanish, French

Pet Policy

Guided Dogs or Service Animals Allowed
  • Local Time

    6:54 AM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 12 Room(s) with Accessibility Standards
    • Parking
    • Special Needs