Rated 4.2 out of 5 by 394
Rated 3.0 out of 5.0 by Micah17 Pillows for kids
We have been staying in the hotel for almost every weekend and this was the second time we experienced having small pillows.its kinda disparaging on our part,knowing that we have been loyal clients of the hotel, to be given such pillows which are not comfortable to sleep in.since I am a priority club member, I think I deserve to be given the utmost service since I've been a loyal customer.albeit, I agree that the staff is superb, special mention to Mr. Bernard, who always greets us with warmth and delight...thank you and I hope this will not happen again.
09 August 2013
Rated 2.0 out of 5.0 by RikHK Room
The rooms are far below InterContinental standards.
Broken equipment, low ceilings, uncomfortable beds, not clean.
More close to a 3 star hotel.
24 July 2013
Rated 5.0 out of 5.0 by Bonjovi2 Great, Professional Staff
The best thing about this hotel is the people/staff. All staff are very professional, respectful and accomondating. I have stayed in this hotel 5 or 6 times already and would not think of looking elsewhere. Great location, clean room and like I mentioned the Staff is excellent. Hey, they even remembered my birthday!
Got to love this place :)
24 July 2013
Rated 3.0 out of 5.0 by Raymundo Intercontinental Manila very tired
I've stayed at his hotel many times, and have now come to the point where it is just too old to stay in any more. I stay in Intercontinental hotels all over Asia, Europe, and Africa, and this one it the worst in standard. Also, the gym is not a hotel gym but a public gym that you get free access to. As it is very small and crowded most of the time getting access to equipment is very difficult if t all. But on a positive note, it's in a good location, and the staff are always friendly and professional.
21 July 2013
Rated 5.0 out of 5.0 by mojomo Excellent short stay
As an Ambassador member I was welcomed, upgraded and given a great buffet breakfast in the restaurant. Super Hotel with great locatation within walking distance to many sights. Safe location as well. Would stay here again here as it is a great value. Staff was awesome.
18 July 2013
Rated 5.0 out of 5.0 by Dave86 Always a pleasure
I always enjoy arriving at the Intercontinental Hotel in Makati because the attendants always remember me so well and I am always treated like a king every time I return. Customer service is number 1 at this hotel.
The only critical comments I have for this hotel I direct at house keeping. Every time I'm there it always happens that my laundry bag or laundry forms do not get replaced or towels did not get replenished but it always gets taken care of quickly.
This hotel is perfectly located in Makati. Walk out the front and the Glorietta Mall and SM Mall are only many yards away.
The food is always great at the JEEPNEY.
Taxi and hotel shuttle services are readily available.
This hotel also has a very good fitness center, GOLD'S GYM, which is always important to me when traveling abroad.
I love this hotel and will return whenever I'm in Manila.
06 July 2013
Rated 2.0 out of 5.0 by Husky thank you
it is always nice to come back , it is like come home
05 July 2013
Rated 4.0 out of 5.0 by Tedsakamoto Clean and comfortable room.
I use this hotel several times and I became Ambassador member.
That's why I always impress friendly, faithful, smiling and kind staff when I check-in.
The room is alwasy keep in clean and comfortable.
Easy to access to internet and can get several service about business mater.
02 July 2013
Rated 2.0 out of 5.0 by Mj69 The worst Intercont that I have stayed in sadly
From arrival my stay was disappointing, with my room allocation incorrect upon arrival at the airport lounge.
Once I made it to the hotel I was given a tiny, smelly, old queen room even though I had booked and prepaid through Priority Club a Club king room. Exhausted after 30 hours travelling I attempted to sleep, rather than insist on corrections at this time......this was a mistake.
I complained to the staff the next morning. Nothing happened. I complained again to the Club staff the following morning and was told something would be done before I returned that afternoon....it wasn't. Instead as I arrived back to my room on the second evening Guest Services called to ask if I was enjoying my stay.
I then knew their was a management issue at the Intercontinental Manila! In fact over three nights I didn't see a manager in the hotel until they finally decided to give me the room I booked on my last night.
Overall this stay questioned my loyalty to IHG. I hope my trips next week to Riyadh and Khobar make up for this disaster!
26 June 2013
Rated 3.0 out of 5.0 by Global1 Good customer service
Generally happy with the hotel as its conveniently located with easy access to amenity. Considerations to provide free Internet access for members would make it plus factor .
25 June 2013
Rated 5.0 out of 5.0 by Tonyg63 Great Service
I have stayed at the Manila Intercon. It has high service standards and they are always on display. The room, the Club, the staff all demonstrate the best in hotel service. Which is why I continue to return. Thanks again for a rewarding experience.
21 June 2013
Rated 3.0 out of 5.0 by Rick2619 Not accorded appropriate treatment
As an Ambassodor member, I was not given a room upgrade.
No fruit basket on arrival, only the next day.
Welcome letter was shoved uncremoniously under the door witout an envelope.
01 June 2013
Rated 4.0 out of 5.0 by jayscool elevator
put security to the elevator so only guest can go to guestroom's floor
30 May 2013
Rated 2.0 out of 5.0 by Patrik Opinion about stay in Intercontinental Manila
Upon check in I just had one request, pls give me a nom smoking room. Got the feeling that, it was all ok. When coming up to the room I realize that Im on one of the floor with smoking rooms. It was too late and I didnt have energy to go down and fight about it again.
Went to the gym in the morning. Good gym I must say.
Breakfast also ok.
In the evening I asked the concierge if they new what the best bar/ sky bar is Manila is situated. They recommended the pub on the groundfloor in The hotel. Come on. That is a bi different from the ads for Intervontinental where you see staff that live nd breth their city and know everything. This was quite far from my expectations.
It is a dated hotel and doesnt really live up to an international 5 star level in my view.
28 May 2013
Rated 5.0 out of 5.0 by slyboogiee Awesome
Great Hotel, I really did not want to leave. The location is centrally located in Makati everything you need is either in the hotel or right outside in the Adjacent area in the Glorietta. I stayed at another premium hotel on my last trip last (Hotel starts with the 1st two letters Du) and it just doesn't compare. The staff is really knowledgeable and friendly. The room was great, slept just fine when that was the agenda.The amenities were sufficient, the pool area is nice, and I used the gym , so what that you have to bring a towel from the room. I'll definately be staying at this hotel for the duration of my next trip to PI.
21 May 2013
Rated 3.0 out of 5.0 by Worldtraveler36 Disappointing
It was a disappointing stay in may respects. I booked a car service, and ended up taking a cab. The driver was no where to be seen, after walking around the arrives hall, then sitting in the " hotel and car rental hall" (after asking around) for 15 minutes and then calling the hotel, I got fed up. The property is old and doesn't live up to the normal standards. I wont be staying here again.
19 May 2013
Rated 4.0 out of 5.0 by Worldtraveler24 Good but...
The property is nice, some accommodations need updating (tub in my room) and everyone is very friendly.
My concerns are 1. Found out after the fact that the priority club points are administered much differently than other IHG properties (flat 3,000 pts for 11 nts instead of pts based on spend, 2. Food and laundry cost are very high ($55 USD buffet with not equally impressive offering) and 3. Being there for business I worked Manila evening hour/slept during the day and the curtains did not darken the room.
While this is a good property, my next stay will be at the new Holiday Inn because I'm not cheated from priority points earned. If you are a club member, this is not where to stay if you bank on earning points.
16 May 2013
Rated 4.0 out of 5.0 by Muhimuteki Great hotel excellent service
Location, service is excellent
Two things that personally can be improved:
1. Sport facilities are a little be old and small
2. Outdoor pool is smoking, as well as outside terrace. You can feel the smoke and tabaco smell, non smoking would be great.
16 May 2013
Rated 5.0 out of 5.0 by Delta767 General
Outstanding front desk staff, all staff members ready and willing to please and assist. Delicious breakfast with endless choices prepared fresh by a well trained and experienced staff. Centrally located close to all shopping and restaurants. Hotel rooms clean but outdated.
13 May 2013
Rated 5.0 out of 5.0 by spideyfamily April 2013 Stay & Event
I held two events here in April. Both were great. The staff was attentive to our needs and everything went smoothly for both events.
The staff of the hotel is very professional and always ready to assist. The rooms are comfortable and quiet. The location is perfect, not far from the airport and right next to a large mall with plenty of shopping.
I had guests joining me and they were met at the airport and driven to the hotel. They were also impressed with the quality of the service.
The food is wonderful and the choices are overwhelming. The signature desert, Crepes Samurai, is wonderful. I think the best mangoes I have ever eaten are from the Philippines.
05 May 2013
Rated 5.0 out of 5.0 by Daveandchey Excellent service and great convenience
It's my second and my husband's first stay in the hotel and we are very impressed with the consistent and great service we have experienced. All the staff were very friendly and helpful and attends to our every need. It made our stay very comfortable and have made up our mind in coming back to the point of trying to stay in the hotel everytime we are in Manila. I am so pleased that the experience I had in 2012 is the same (perhaps even better) in our most recent stay. However, the only thing we noticed is the temperature in the guest room, when we tried to adjust it, it seemed to be colder at night. Overall, I will recommend this hotel to my family and friends, for sure. Look forward to our next visit.
04 May 2013
Rated 5.0 out of 5.0 by Exec21 First class hospitality
As a businessman with frequent trips to Manila I have experienced staying in most of the hotels located in Makati. That is until I first stayed at the Intercontinental. Now I only stay at the Intercon. What made the difference for me is that unlike other hotels where the staff is pleasant but impersonal, the Intercon goes to great lengths to accommodate my needs and truly makes me feel at home. I work a lot out of the hotel and have found the executive lounge to be top notch. All of the employees there are courteous and helpful in every way imaginable but they also are discreet and unobtrusive when I am working. Special recognition should go to Hazel, Gilberto, Antione, and Tara. All of them are exceptionally professional and hospitable. One thing that they have in common is that they are managed by the supremely confident and capable Yna. Yna personifies the professionalism and personalization that keeps me coming back to the Intercon trip after trip. Further recognition also goes out to Bernard on the security staff. Just a top notch gentlemen in every sense of the word. The fact that I know these employees personally should speak to the effectiveness of the hospitality program at the Intercon. I literally cannot tell you the name of a single employee at any other hotel in Makati and at one time or another I have stayed in them all. Now I only will stay at the Intercon. Highly recommend the experience.
25 April 2013
Rated 4.0 out of 5.0 by tutuCWY Room for improvement at gymnast
I was not pleased with the way the staff at the gym talk to me about bringing towels. There was no indication in the room that I would have to bring towels to the gym. The staff just bluntly said that and didn't greet or apologise for any inconvenience.
The environment of the gym is not matching the start rating of InterContinental.
24 April 2013
Rated 5.0 out of 5.0 by aawade My home in Manila
I cannot say enough good things about the staff at Intercon Makati. Although I sometimes have minor problems with the comfort of my room, I have never been disappointed with the customer service. At check-in and other dealings I've had at the front desk, MJ, Pia and Vanie have always been very helpful. Vanessa at the concierge desk and Rain in housekeeping helped us with a community outreach project that reflected so well on the hotel's tradition of generosity and community involvement - they went above and beyond on this one. Especially the hospitality of the club floor made my stay most memorable. Under Aimee's leadership and Yna's constant style and grace, the entire club floor staff runs like a well-oiled machine. They have an attitude of continuous improvement and attentiveness. Hazel, Angelo & Tara always make breakfast pleasant. Please keep doing what you are doing here.
23 April 2013
Rated 3.0 out of 5.0 by Jex17 Club upgrade with no access
I got an upgrade to the Club floor with the coffee lounge but when I wanted to use the facility I was told it was not included. Why it was not told to me at the Reception but to create unpleasant feelings when I enter the lounge. Property is dated and cant wait for their renovation. Abit behind to all IC I stayed in the world..
15 April 2013
Rated 5.0 out of 5.0 by Baboie Updated Review
The hotel gave my wife great service and looked after my wife the Hotel made sure my wife was always looked after. I forgot the HOtel is not a human person but a building. When asking me to address my review I will add who and what was done and give praise to the team associate who made it happen.
14 April 2013
Rated 5.0 out of 5.0 by rommelmd8 Great Experience
There was ease in checking and welcomed by warm and courteous staff. The room was excellent, the bed was comfortable. I had a wonderful stay.
12 April 2013
Rated 4.0 out of 5.0 Friendly Staff
Room a little bit to small for the price. No italianstyle shower ( only shower in the tub ! )
06 April 2013
Rated 5.0 out of 5.0 by sljo888 Staff service levels significantly improved - made to feel like a film star
I always stay at the IC Makati for its location in easy reach of the airport and my biz destinations, and the really handy vast Glorietta Shopping Malls next door. Since its upgrade a few years ago the rooms are open, airy, spacious and well appointed. The Exec Lounge on the top floor is a great retreat - but bizarrely they insist on charging Gold and/or Ambassador level guests a lot extra to be able to use it. It's included in EVERY higher tier of membership in all the other hotel programmes that I'm a member of. So I don't pay, and do without.
I also splurge on a meal at the Prince Albert Rotisserie most trips as Ive been impressed with the calm quiet ambience and service and the food is superb (though the price reflects this!). My last visit was a huge disappointment as the (pleasant and well meaning) staff seemed to have strayed from the coffee bar and weren't up to fine dining service. Pleased to report it's all rectified and the standards are back up to excellent. Only request would be a tad less urgency with the amuse bouche - this is normally served after the menus have been taken away post ordering, not before they arrive!
I also used a pre-ordered hotel car for pick up this time, luckily as the airport taxi queue was humungous. This meant I could check in still at the airport, whilst waiting three minutes for the car to pull up, and request a bed change - sorted whilst in transit.
The driver must have checked in every 100m warning of my arrival, but this did result in being met kerb side by the front desk duty manager and check in lady, and given my key on the spot. Whisked up to my room, I arrived within 30 seconds of my luggage - the interminable wait in many hotels, stopping me using the bathroom and so on whilst I have to wait is a huge bug-bear of mine.
In short I was made to feel like a film star - and this was a middle ranking room booking not a suite. Well done and many thanks to all the4 staff who made this visit such a pleasure.
05 April 2013
Rated 5.0 out of 5.0 by DarylT The best staffed hotel in Manila
The entire staff of the Intercontinental in Manila makes all of my stays there extremely comfortable like a home away from home. From the front desk to the club lounge, everyone is warm and friendly. I would especially like to recognize Ms Hayakawa her coordination prior to my stay was above reproach.
04 April 2013