Rated 4.3 out of 5 by 266
Rated 5.0 out of 5.0 by Bob8880 Wonderful Staff
The staff were very friendly, helpful and made you feel at home. Clean, comfortable, and close to everything. Most importantly is that of the employees who treat you well!
08 October 2013
Rated 4.0 out of 5.0 by danhawk Club Lounge
The overall of the club is okay. I have seen better!
The waiters and waitress were really nice even the chefs. The trainees were really nice and well performed.
However one staff was arrogant in handing hotel guest's guest whom were local Filipinos at the lounge. This staff named particularly called "ANNE" whom the lounge reception desk. She is kind high nose,arrogant comes with attitude when handling local Filipinos. She also kind of ordering the other staffs around and speaking in the her native dialect which was annoying to some of us there when she walks over to the kitchen area.
This is a very competitive Era as we all know. The Philippines is never a easy place to do business,or even living. Every single local being here have excuses at almost at all reasoning.
What we need staffs not showing attitude gestures especially at the lounge area where most business guest gatherers and mingle all the time.
I have stayed at Jakarta, Singapore in IHG always well handled and the feeling of tranquility. The Makati IHG needs refinement.
I hope the hotel management can look into this area and do the improvement immediately to see all guests are well handle and treated.
I like to see the improvement in the nearing future when I stay at Makati IHG.
07 October 2013
Rated 4.0 out of 5.0 by Randy64 Confortable
Very happy with our stay. We've stayed here before and was a little surprised that no one offered to help us with our bags at check in. My last stay a few years ago a lady escorted us to our room, not this time, Love the breakfast.
05 October 2013
Rated 5.0 out of 5.0 by rein12 Great Service
for the satisfactory and memorable stay in this hotel last month, i booked a room for the second time. but it was for my daughter and her friend for their overnight stay after their company sponsored party at the ICON.
i was happy that the receptionist recognized me as an IHG member? (with a welcome drink and fruits in the room).
i just want to inform the management that every time i received an email notification or an update from IHG, i could not open it because it has a PIN.
over all we are happy in this hotel and i highly recommended this to a friend and relative.
02 October 2013
Rated 5.0 out of 5.0 by Alismail extraordinary staff
My stay was excellent in all aspects.
The staff were so much helpful and smiles wherever you go.
The location of the hotel is one of the best locations in Makati.
The club lounge is super with good service.
The internet was excellent.
I know as the admin. leaders that the hotel is somewhat old and i think renovations definitely in their plan may be soon especially with the presence of adjacent new properties.
Still i recommend this hotel for those carrying IHG membership at least for their loyalty.
The Premiere Suite i think should not be a choice for business travellers but should be reserved for the families because it has the food service table and small kitchen/ bar area. it was wrong to advice it for me!! i changes it with extra money with the executive suite that has separate seating area for the visitors and meetings that was excellent because of complete privacy of the bed room.
the lenin bed sheets and towels need to be considered as urgent items for renovation.
i would like to thank Ms.Juliana from concierge her polite effective dealing was extraordinary.
thanks for all the staff at this hotel i really felt home during my stay.
30 September 2013
Rated 5.0 out of 5.0 by Techa Genuine Pinoy hospitality!
It was my first time to have an overnight stay at Intercon Manila, and at a super promo rate at that... It was worth the wait to be in this hotel... Contrary to some reviews I've read before my stay, the room i had was clean, orderly, and comfortable, especially the comfort room and the bed linens (I'm very particular about these things). The staff were very warm and accommodating - from the security personnel to the reception staff to the room boys in the 10th floor, even those at Cafe Jeepney. It was very considerate of the staff to take note of my special request to make the room "asthma-friendly" that they even provided me with memory pillows on top of the pillowssss on the bed... it was like sleeping in the clouds! Breakfast was superb - with so many to choose from. The filling morning food kept me going until late afternoon without craving for another meal. It is a plus factor that several shopping malls are just across the street. It was really a blessing to chance upon the promo rate they offered that I get to enjoy this privilege and to have a truly restful weekend without having to go out of town or out of the country. Indeed, it was unquestionably Pinoy hospitality. Whether on regular or discounted rate, this hotel gives the guest his money's worth.
20 September 2013
Rated 5.0 out of 5.0 Friendly and helpful staffs
All the staffs are very accommodating and the service was excellent. We enjoyed our stay very much!
13 September 2013
Rated 2.0 out of 5.0 by Leanrod Room 821,, 9/4-9/6, 2013
Hotel is quite old and it shows, specially in the bathrooms. There is no spa and the gym is a Gold's gym, small, old fashioned, obsolete and crowed, because of all that I did not use it.
There were very few hangers in the closet, so few that I put some of my clothes that I normally hang in other places. Because of this I forgot a pair of pants I doubt I'll recover.
On the bright side, breakfast was good although the staff, at times seem unable to cope.
Overall, I doubt I'll stay in this hotel again
11 September 2013
Rated 5.0 out of 5.0 by rein12 comfortable bed, spacious room and great service
i booked a standard room for an overnight stay with my family. upon checked-in the receptionist offered us to upgrade our accommodation to a bigger room with a free breakfast, afternoon tea and a dinner in a VIP lounge, and an unlimited wi-fi . at first i hesitated to accept it because we will be having a dinner party outside the hotel for my daughter's 18th birthday celebration. but since the receptionist was so accommodating, soft spoken, sweet, and of course she's pretty, and explained to us in detail about her offer, we availed it. and to our big surprise we had an executive suite? (i think) and exactly fitted to accommodate some of our guest who joined us in the hotel after the dinner. over-all, we are so happy. and it was great to stay here in the hotel intercontinental manila.
04 September 2013
Rated 5.0 out of 5.0 by traveler90230 comfortable and relaxing room
I had a really travel intense week and I wanted to relex over the weekend and your hotel was perfect. I could not have asked for a better experience while in Manila. I can see no reason why I would not stay here again. The lady who answered the guest line was simply amazing.
04 September 2013
Rated 5.0 out of 5.0 by Izaaki Great Check In Service
I was really excited to be met your staff at the Airport. They walked me into Inetrcon Office where they checked me in so I did not have to queye at the Hotel Reception Desk. Also the shuttle was great and the drive has excellent English which is not normal from my experience in other countries/hotels :). These first items are really important and they make an overall picture of the hotel.
Also the personnel in the hotel displayed high level of welcome :)
I would definitely be happy to stay in Intercontinental Hotel in Makati next time!
04 September 2013
Rated 4.0 out of 5.0 by AlphaGuam671 Great Service and very warm and freindly
The only issue I had was being there on a holiday. The gym was open but seemed closed. The lights were off and so was the air conditioning. I went out to talk to front desk and told me they were closed as a private gym. BUT this is a high end hotel and should have a gym that never closes for the guest regardless. Three staff members all came in to find out how to open the gym, in which they eventually did. But overall great hotel, I will be back just maybe not during a holiday.
02 September 2013
Rated 4.0 out of 5.0 by L4August Good Manila Staycation
My youngest daughter enjoyed our stay and she felt the warmth and comfort of the room.
01 September 2013
Rated 5.0 out of 5.0 by Jamesjack22 Great
The staff was very professional in all aspects. The room was very clean with plenty of comfort. Great breakfast and the lounge was very nice with great hostesses.
27 August 2013
Rated 3.0 out of 5.0 by MrWong Aged Facilities
The drainage valve of bath tub in Room 425 cannot be shut totally, resulting in me not being able to have a bath. Had to revert to having a shower instead.
Wifi connection was also intermittent.
26 August 2013
Rated 5.0 out of 5.0 by wright47 Entire Experience is Excellent
My entire experience at this location was excellent. From check in to check out was excellent.
26 August 2013
Rated 4.0 out of 5.0 by Proclaimer Fantastic service
I believe the Intercon staff on the club lounge provide exceptional service and support to guests. I would also extend this to the Concierge staff and the staff at the hotel entrance who are exceptionally friendly and helpful.
My only criticism of the hotel is the lack of meeting place in the lobby which is small. I am a regular at Gambrinus and believe the staff provide a great service but the decor and layout of the bar lacks atmosphere.
In general I believe the hotel is clean and relatively modern in decor but is beginning to look like it needs a freshening up in comparison to other hotels such as the Shangri-La.
25 August 2013
Rated 4.0 out of 5.0 by Ton51878 Good service and accomodation
Front desk staff are nice,they are so accomdating.specially the manager who is there that time when we check in. The pool side is great.All in all we enjoyed our stay in this hotel
17 August 2013
Rated 4.0 out of 5.0 by VINESHS PLEASANT STAY AT INTERCONTINENTAL MANILA
I HAD A VERY PLEASANT STAY AT INTERCONTINENTAL MANILA RECENTLY. THE HOTEL ALTHOUGH OLD HAS BEEN KEP UP VERY WELL. ROOMS ARE NICE. RESTAURANTS ARE GOOD. STAFF IS WELL TRAINED AND COURTEOUS. OVERALL A VERY NICE PLACE TO STAY WHILE ON A BUSINESS VISIT.
17 August 2013
Rated 4.0 out of 5.0 by sarawak Very good staff and service
The staff provided very good service. Breakfast, internet fee, and airport transfer are expensive.
16 August 2013
Rated 4.0 out of 5.0 by BigDaddyD My second home
I spend a lot of time in Manila throughout the year when I visit my team there. The Intercontinental hotel makes my stay very comfortable and makes me miss being home much less. The staff are great and usually know and recognize me by name when I return. While the hotel here is an older property, I still enjoy staying here. The staff really make up the difference as they are always courteous, helpful, and offer a warm smile consistently!
16 August 2013
Rated 1.0 out of 5.0 by mike92064 Needs Lots of Work from 30 years of neglect
Couldn't decide if the rooms were the worst part or the Fitness center. Hotel overall does not meet Intercontinental standards......really a dump.
Breakfast was included in our Rate......at one time and vowed never to go in again!!
Don't think I'll ever stay at this hotel again
09 August 2013
Rated 3.0 out of 5.0 by Micah17 Pillows for kids
We have been staying in the hotel for almost every weekend and this was the second time we experienced having small pillows.its kinda disparaging on our part,knowing that we have been loyal clients of the hotel, to be given such pillows which are not comfortable to sleep in.since I am a priority club member, I think I deserve to be given the utmost service since I've been a loyal customer.albeit, I agree that the staff is superb, special mention to Mr. Bernard, who always greets us with warmth and delight...thank you and I hope this will not happen again.
09 August 2013
Rated 2.0 out of 5.0 by RikHK Room
The rooms are far below InterContinental standards.
Broken equipment, low ceilings, uncomfortable beds, not clean.
More close to a 3 star hotel.
24 July 2013
Rated 5.0 out of 5.0 by Bonjovi2 Great, Professional Staff
The best thing about this hotel is the people/staff. All staff are very professional, respectful and accomondating. I have stayed in this hotel 5 or 6 times already and would not think of looking elsewhere. Great location, clean room and like I mentioned the Staff is excellent. Hey, they even remembered my birthday!
Got to love this place :)
24 July 2013
Rated 3.0 out of 5.0 by Raymundo Intercontinental Manila very tired
I've stayed at his hotel many times, and have now come to the point where it is just too old to stay in any more. I stay in Intercontinental hotels all over Asia, Europe, and Africa, and this one it the worst in standard. Also, the gym is not a hotel gym but a public gym that you get free access to. As it is very small and crowded most of the time getting access to equipment is very difficult if t all. But on a positive note, it's in a good location, and the staff are always friendly and professional.
21 July 2013
Rated 5.0 out of 5.0 by mojomo Excellent short stay
As an Ambassador member I was welcomed, upgraded and given a great buffet breakfast in the restaurant. Super Hotel with great locatation within walking distance to many sights. Safe location as well. Would stay here again here as it is a great value. Staff was awesome.
18 July 2013
Rated 5.0 out of 5.0 by Dave86 Always a pleasure
I always enjoy arriving at the Intercontinental Hotel in Makati because the attendants always remember me so well and I am always treated like a king every time I return. Customer service is number 1 at this hotel.
The only critical comments I have for this hotel I direct at house keeping. Every time I'm there it always happens that my laundry bag or laundry forms do not get replaced or towels did not get replenished but it always gets taken care of quickly.
This hotel is perfectly located in Makati. Walk out the front and the Glorietta Mall and SM Mall are only many yards away.
The food is always great at the JEEPNEY.
Taxi and hotel shuttle services are readily available.
This hotel also has a very good fitness center, GOLD'S GYM, which is always important to me when traveling abroad.
I love this hotel and will return whenever I'm in Manila.
06 July 2013
Rated 2.0 out of 5.0 by Husky thank you
it is always nice to come back , it is like come home
05 July 2013
Rated 4.0 out of 5.0 by Tedsakamoto Clean and comfortable room.
I use this hotel several times and I became Ambassador member.
That's why I always impress friendly, faithful, smiling and kind staff when I check-in.
The room is alwasy keep in clean and comfortable.
Easy to access to internet and can get several service about business mater.
02 July 2013