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New York Times Square

Rated 4.3 out of 5 by 777 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and large bath This was a fabulous experience in New York. The hotel was extremely clean and the room had great sleeping beds and large bathrooms. The staff was friendly and helpful. I would definitely stay here on my next NY visit. 21 June 2014
Rated 4.0 out of 5.0 by great room bed was comfortable and the valet were very helpful to find parking getting a cab 20 June 2014
Rated 5.0 out of 5.0 by AMAZING HOTEL!! EXCELLENT LOCATION WOW! What an amazing far the best Intercontinental we've ever stayed in. Went to NYC for a special occasion and the staff service and guest rooms far exceeded our expectations. Amazing location! 19 June 2014
Rated 4.0 out of 5.0 by Good time in NYC! Overall this was exactly what I would expect. The location was perfect for hitting Times Square and Central Park. Safe and easy to get in and out. My room wasn't ready when I arrived, but I was offered a cocktail to wait while it was inspected. I would stay again if I had the opportunity. 19 June 2014
Rated 5.0 out of 5.0 by Great rooms, great service. Spacious rooms, especially to New York standards, a bathroom where there's actually room for your toiletries. Exit hotel to the right, few minutes walk to Times Square, exit left, few minutes to Hells Kitchen. Subway station next to hotel entrance. Hotel staff friendly and very helpful, especially the concierge. We (family, 2 kids) had a great stay! 19 June 2014
Rated 5.0 out of 5.0 by Great beds, well serviced hotel Lovely hotel, great location if your choice is time square. (Personally we found the area to be loud, crowded and kind of dirty, and would likely stay in a different location next time.) I have ambassador status and the perks were worthwhile, especially the late check out and room upgrade. The room was small but very bright and the bathroom/ shower was great. The beds were probably the most comfortable I've ever had in a hotel, and the room was serviced twice a day. We had excellent room service for breakfast as well. The lobby and lounge/ restaurant were very nice. As for cost, everything was expensive, but this seems to be the norm in New York City. 19 June 2014
Rated 3.0 out of 5.0 by Mom and Daughter Getaway - Not a Memory I recently stayed at the Intercontinental – Times Square from 6/13-6/15 along with my 2-year old daughter and sister. As a single-mother, I made these reservations for a first-time “away for the weekend” with my daughter since she was born. Upon checking in, I was told that my request for an upgrade could not be fulfilled as there were no available Studios, and my “guaranteed” upgrade as an Ambassador member was also not provided as I was still given my [initial] requested Deluxe room. The following afternoon, I returned back to my room at approximately 2:00 p.m. to find that while the room service staff visited my room and replenished the staple items, they left the bed my daughter was sleeping in completely unmade; with all of the bedding on the floor to the side of the bed (see attached) as well as the remainder of the room marginally straightened. Webster’s dictionary defines Loyalty as “a feeling of strong support for someone or something;” being a Loyalty Member of IHG, I did not feel this support at all and the weekend that I was looking forward to as my daughters “first sleep away and first trip for her into NYC, was anything but. I have faithfully renewed my membership year after year and while my membership is extended through February 2015, I believe IHG and I have seen the last of each other. In closing, this was an unfortunate end to a weekend, as I was looking forward and already planning future stays with my daughter for mom and me getaways. 19 June 2014
Rated 4.0 out of 5.0 by Great Service , Perfect Location Will stay again in this Intercontinental Hotel when am in New York 19 June 2014
Rated 5.0 out of 5.0 by Excellent Stay This was our first time we stayed at the Intercontinental Times Square and it will certainly be our hotel of choice next time we visit NYC. The room was very comfortable and the view was excellent from the 22nd floor. From the front desk to the concierges and the bar the service was outstanding; very professional and accommodating. 18 June 2014
Rated 4.0 out of 5.0 by Light sleepers, watch out! I rated 4 stars because my first night was awful. I booked a sky view room (supposed to be top floors) but upon check in at midnight, I was told nothing available and was assigned to 308. You need to avoid the lower floors at all cost as the hotel is situated over the subway station. The train comes and goes every 15 mins or so and makes loud noise. I could not sleep and got up at 3 AM to see front desk for different room. I got moved to 20-ish floor but only for that night. I got moved again the next day to the room type that I booked on 32nd floor. Finally! In sum, I was in 3 different rooms in less than 24 hours of my arrival at the hotel. Except the first night, the rest of my stay was very good. Adrian at the concierge desk was very helpful. 18 June 2014
Rated 4.0 out of 5.0 by Concierge Check In As an Ambassador member, we typically have a great, expedited check in experience. However, our last stay was disappointing. We were a few hours early, so the room was not ready. This is understandable. The concierge assured us we would have a great top floor room with a view of the river. When we came back 3 hours later, there was a different concierge. She gave us a lower floor room with no view. When we explained this is not the room we were told we would would receive, she was rude and told us, "that is one of my favorite rooms". We eventually received a wonderful room with a view, but we have had better check in at budget hotels. 17 June 2014
Rated 5.0 out of 5.0 by Tamaño de la habitación. La habitación me pareció pequeña de tamaño para el precio que tenia. Asi mismo estaba muy escasa de armario. De hecho nos fue imposible dejar toda la ropa en el armario.La tuvimos que dejar parcialmente en las maletas. 16 June 2014
Rated 5.0 out of 5.0 by clean, comfortable and convenient location Stayed at this hotel for a brief overnight reunion with friends. Got two rooms. One was available (earlier than official check in time) and other would be assigned when it was ready. When second room ready, was called. Second room was very far from first room (other end of the building) and handicap accessible. Since we aren't handicapped and the shower is, essentially, the entire bathroom (no separate stall), I asked to be switched. Front desk very efficient and understanding and immediately reassigned my room. Both rooms were clean, smelled fresh, very comfortable beds and pillows and everything worked--The hair dryer, the phone, the shower, the coffee pot and all outlets. One note: The coffee pot is "hidden" under the tv in a special pull out cabinet. We found it but it was a scavenger hunt for a few moments--perhaps a sign in the room would help. Outstanding location! Easy to get around. Great hotel. 16 June 2014
Rated 2.0 out of 5.0 by The worst stay in InterContinental Hotel ever! The Hotel doesn't deserve Intercontinental brand name. I'm gold embassador member. And this time I didn't receive any usual treatment related to this status! I have to call every day twice and speak with manager just to receive free water. I didn't recieved welcome kit. 15 June 2014
Rated 4.0 out of 5.0 by Great Location, Hotel...not good internet I very much like this hotel in every way from checking in to the room and the amenities. I would very much stay here again. The only problem I had was the interconnection which was really very poor...not only in the room but the business center. If you need to make copies of anything do it at home before arriving as the business center internet is slooooooow and they charge you for it. Also, at a high charge per page, you have to eat at a curbside vendor as you can't afford breakfast afterward... 15 June 2014
Rated 5.0 out of 5.0 by Cant wait to go back!! Each and every memeber of the staff, from tjhe Bell-men to the cleaning crew were accomodating, helpful and easygoing. Thanks you and see you on my next NYC trip. :) 13 June 2014
Rated 5.0 out of 5.0 by Fantastic hotel & location Can't recommend this hotel high enough, location is ideal only 5 mins from Times Square, very helpful and polite staff. Rooms are lovely and had a fantastic nights sleep. I'm a platinum IHG member and stay in lots of hotels but this is right up there in the recommendation stakes !! 13 June 2014
Rated 4.0 out of 5.0 by Great location, property and staff Keeping in mind this is Times Square and very busy, this property is beautiful and spacious. For the IHG Ambassador , there no club level, no problem but good to know. And the hotel drinks are expensive. I stayed here with two 16 year old girls and it was fun. Would highly recommend and stay again. Don't buy the multiple tour packages however, buy individual tour and then you don't have to worry about running out of time. 13 June 2014
Rated 4.0 out of 5.0 by cimfortable hotel Good hotel but the breakfast is not the best. You should look at how your european hotels breakfast are 12 June 2014
Rated 4.0 out of 5.0 by Good hotel but wifi a problem I chose the hotel because it looked good in reviews and because I had enough points for a free weekend. Overall, it was a good experience. But the wifi was a problem throughout. No one knew how we could access the free wifi promised. We talked to hotel staff and tech support several times and ultimately managed to get wifi for our tablets but not for our phones. 12 June 2014
Rated 5.0 out of 5.0 by great hotel Excellent location to all New York has to offer. Parking garage across the street great value. Hotel very lovely and brand condition. will be back . 12 June 2014
Rated 1.0 out of 5.0 by Poor Management Room Type: Double bed, Sky view I average over 100 hotel stays per year, and this was by far the worst in my whole life. I arrived to a dirty room. Walked in by maids while in the shower. Underwear from another room was left with my towels. Laundry burnt my clothes. Overcharged for laundry Double room being serviced as a single No hotel management to address concerns. Customer are not important to them and they were too busy. Probably dealing with other complaints. 12 June 2014
Rated 2.0 out of 5.0 by Nothing fabulous This is my second time here and the second time I've had a bad check-in experience. The lines are long and they don't take care of their Ambassador Club members. Bar staff was flat out terrible. We had to beg for service on each of our two visits. Guys at the front door are friendly and helpful, which was my experience last time I stayed here as well. Rooms are so-so and the beds are great. 11 June 2014
Rated 5.0 out of 5.0 by Very accommodating staff The staff was very, very accommodating. We had the bell staff store our luggage since we arrived at the hotel prior to check in time, and the front desk was nice enough to call us when our room was ready. The concierge was very knowlegeable and very very helpful. I wish your rooms had bathtubs rather than just walk-in showers. A shower only made things difficult and cumbersome. How do you soak your tired feet in a shower? 11 June 2014
Rated 5.0 out of 5.0 by Great hotel all around. We stayed for 3 nights in the sky corner room for our anniversary. The view was amazing looking out both windows. The room was very clean and maintained every day. The design is very modern and welcoming. The bathroom was gorgeous, my wife couldn't stop talking about how we need that for our house. 24 hour room service was awesome. The staff was great and very helpful for whatever we needed. It is located a few blocks from Times Square so everything is in walking distance, if not a short cab or subway ride away. We will definitely be staying here again. 11 June 2014
Rated 5.0 out of 5.0 by Ideal hotel for a NYC trip The Intercontinental is a phenomenal hotel from the time you book until you're ready to get on your way back home. First and foremost, the location is excellent! On the corner of 44th St and 8th Ave, you are in the heart of the Theater District, minutes from Times Square and just a block off of 9th Ave which is lined with great bars and restaurants. Then, upon our very early arrival off of a red eye from California, the staff had a room ready for us within an hour while we finished breakfast around the corner. We were pleasantly surprised as we entered our room and found a comfy, spacious (by NYC standards) room with two beds and a nice sitting area. There was plenty of room for two girls, 4 pieces of luggage as well as snacks, quite a few packages from shopping trips, etc. The room was clean, comfortable and we slept like babies on the great beds. Above and beyond all of this, your staff provided excellent customer service throughout our stay, always greeting us with a smile and offers for assistance every time we entered or left the hotel and anytime we called the concierge or front desk, our needs were met immediately. I look forward to my next opportunity to stay at the Intercontinental and will be recommending it to all traveling to New York City. 10 June 2014
Rated 4.0 out of 5.0 by New York A nice hotel just in the area we wanted to be for experiencing New York. Spending most of the time on the city, we didn't wish to spend much time in the hotel, but everything was fine and just what we needed. We were taken well care of at the hotel and felt comfortable. 10 June 2014
Rated 1.0 out of 5.0 by An extremely disappointing stay at IC Times Square I've been staying with IC Times Square New York for at least 20 times within the past 3 years. The service and room has always been something that I praise to my family and friends. Yet, during the past 6 month period, I was a bit disappointed with the quality of service this particular IC provided. I've always kept it to myself and didn't raise it up, hoping you would improve on my next stay. However, this past stay at IC Times Square has been awfully disappointing. Here are the 5 reasons. 1) When I checked in at 4pm, the room was still not ready. 2) When I did check-in at 6pm, the mini-fridge in my room was pretty much empty. 3) The trashes and empty plastic bags from the previous guest was still in the room, it really adds-on to my anger from the first two incident. Further, the gloves and wipes from our housekeeper was still left on the desk in my room. 4) When the welcome fruit platter was delivered, most of the fruits were not fresh, and the peach in particular was ROTTEN. 5) When I checked-out at the ambassador desk, I reflected my concerns and this disappointment with them. He told me that there is not much he can do now since i'm checking out, but would like to reimburse me with some points to show his sincere apology. Yet up until this point, these points were never delivered as promised. I would like someone to get back to me and update me on the above. As a loyal IHG member and a royal ambassador, I would still love to continue residing at IC Times Square. I hope this can be dealt seriously and I hope there is a better service for my next stay. Best, YL 09 June 2014
Rated 4.0 out of 5.0 by Love NYC The hotel is a great place to stay if you are there to enjoy Broadway Shows. Location is easy to get around from right next to a subway stop. 09 June 2014
Rated 2.0 out of 5.0 by what a disappointment! After having read the descriptions of the different rooms this property offers, I had booked a room type I thought could be right for us. At our arrival we were checked in by a lady who did not say hello, did not once smile or say a word to us that was not really necessary for the check inn process. After the check inn my husband just said to me that we had not had one check inn experience this unpleasant since a long long time! As we were there before 4pm we left our luggage at the hotel and went out. At our return we were given a room on the 4th floor, facing the 8th avenue. One could hear people talk on the street even with closed windows. We went back down to the reception to ask for another room. We were first told all rooms are fully booked. After a while we were told there is a possibility that if we pay $200,- for a membership upgrade, we can have a room on a higher floor. The room would how ever be a little smaller as "the hotels walls are built like a pyramid". As we saw no other option, we accepted the extra charge. The room we were to get was again not ready so we were told to wait. After having waited for about an hour we got a message telling that our room is ready. What we got was a totally different kind of room, it being smaller, had nothing to do with the walls of the hotel, it was just a different, much smaller room than the one I had booked. With our suit cases open in the room it was not possible to walk around the bed. The carpet was wet and the bath room was dirty with make up! After a lot of trouble, a number of calls and maintenance having been there again and again the carpet was blow dried with a hair dryer, we got a new rubber under the shower door and the bath room was cleaned... Three days in NYC - the last thing one wants to deal with is cleaning and technical issues! At check out: I walked up to the front desk and said; Hi, I would like to check out 3202. I got no hello, no "how was your stay..." Just a "OK, I'll print you your bill and you a re ready to go!" I was handed a bill, with a number of items wrong on it. As I looked through it and said that there are things wrong on it, I was told that it had already been charged to my credit card and can not be changed! Again I had to do a lot of talking till he was willing to change the bill and not charge me for example for calls I had never made! What a nightmare the whole stay was! 08 June 2014
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New York Times Square
  • 300 West 44th Street
  • New York City , NY , 10036
  • United States
  • Front Desk +1-212-8034500

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

English, Spanish, French

Pet Policy

Dogs and Cats allowed for a fee of 250USD non refundable fee
Pet Fee $250.00 per night
  • Local Time

    10:52 PM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 31 Room(s) with Accessibility Standards
    • Special Needs