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  • 1 888 IC HOTELS
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Rated 4.1 out of 5 by 717 reviewers.
Rated 4.0 out of 5.0 by Relaxing Vacation Overall a very enjoyable experience. The room was spacious with a lovely view (oceanfront). However, the bathroom definitely needs an update. It was in poor condition and looked worn out. Poolside provided a very relaxing atmosphere. A few more umbrellas to provide shade would be appreciated. The hotels staff was very friendly and helpful. 24 January 2015
Rated 4.0 out of 5.0 by Not Bad I can recommend the Intercontinental San Juan with some reservations. 1. Location: Five minutes to airport but no airport noise. There are grocery/fast food/liquor options within five minutes walk. We bought some small bottles of wine, put them in the ice bucket and carried them to the beach (legal?). As for restaurants, you can head down the main avenue. 2. Beach: Right there. This was impressive. Not crowded, even on the Saturday. Helpful staff will get you beach chairs. The beach is sandy and mostly free of seaweed. It is a public beach but the hotel crowd has a sort of unofficial designated area. I felt my things were safe when I was out floating in the ocean. No hawkers annoying people. They also have a café on the beach with decent food and drinks. Prices aren’t too bad. 3. Breakfast: overpriced and nothing special but it’s nice when included in your room rate. Omelet station. Also they serve it till noon. Not crowded. 4. Transportation: The taxis charge fixed rates ($15 to airport; $21 to Old San Juan). 5. Room: They put us on the 14th floor (the highest) but with a city view, right by the elevators. Décor was ok. They provided shaving cream promptly, upon request. 6. Service: Hit or miss. Try to be friendly and engage them. The women at the front desk were not very friendly. 7. Facilities: Casino is small but not crowded on a Saturday night. Felt like I didn’t have to fight for a spot at the roulette table. The salsa dancing on Saturday night was great (all ages, nicely dressed) and also not too crowded. Live band. Locals present. Felt festive. 8. Upgrades: They talked a lot about how thankful they were I was a Platinum Elite IHG member but no upgrade to beach-facing room and no late check-out provided. Instead they told us we could use a hospitality room but after a thirty minute wait, that never materialized and instead let us change/shower in the spa building next to the beach. The front desk acted like they were doing us a huge favor. They kind of had an attitude. The spa staff was very nice, however, and told us to stay as long as we wanted. We showered and left – the whole ordeal could have been avoided if they just let us do a 2pm check out. That much, my “platinum status” should have gotten me. Oh well. 23 January 2015
Rated 5.0 out of 5.0 by Nice high end hotel @ reasonable rate Intercontinental is always a nice place to stay. Our business discuont with them makes it less expensive than other near-by hotels, plus being on the beach makes it so much better. 20 January 2015
Rated 5.0 out of 5.0 by Great staff Excellent for my purposes except for dinining in evening and safety fof bathroom 18 January 2015
Rated 2.0 out of 5.0 by Nothing Extra Employ a pool exercise guide, for early and late evenings. WIFI ought to be free. 16 January 2015
Rated 1.0 out of 5.0 by New Years Eve holiday Unhappy with the overall experience do to condition of hotel and uncaring staff 12 January 2015
Rated 5.0 out of 5.0 by A very nice beach resort We had a short but rather pleasent stay at this resort property. The staff at front desk Plat line and at the club lounge especially were very friendly and attentitive. The room is clean and confi. Wifi works flawlessly in both room and public areas (including pool side!!). The pool and beach are fantastic. The hotel is right on the beach and is only 10 min away from the airport. There are many shops and resturants just across the screet. In short, this should be a great place to stay whether on business or leisure. 06 January 2015
Rated 3.0 out of 5.0 by Not happy with checkin I arrived at 3pm and was not in my room until past 6pm. I stated I was a Patinum member and was told this meant absolutely nothing. When I made the reservation I was told I could upgrade for free, however when I arrived I was golden the upgrades would cost $200 per night (which I reluctantly did). The concierge was absolutely no help in organizing restaurants or activities. In fact most everything he stated was incorrect. All in all, and unfortunately, not so good. 05 January 2015
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InterContinental San Juan

  • 5961 Isla Verde Avenue
  • San Juan , 00979
  • Puerto Rico
  • Front Desk +1-787-7916100

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Spanish, French, Dutch , Portuguese

Pet Policy

No pets allowed except for service animals.
  • Local Time

    12:49 AM
    • CHECK-IN

      4:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 12 Room(s) with Accessibility Standards
    • Parking
    • Special Needs