Rated 3.9 out of 5 by 179
Rated 5.0 out of 5.0 by NYCTraveler1A Comfortable bed and great service
Front desk staff is alert, helpful, always there for you. I have always enjoyed my stays there, even if the key gets demagnetized once in a while. The individuals make it worth it.
27 February 2014
Rated 1.0 out of 5.0 by Kayla20 just can't get it right
I'm here several times a month and in the last year things are awful. From the time I check in to when I leave. Rooms are dirty, pool was dirty and the staff is forever changing. When you call down to front dest they are always very nice telling you they will send someone up and take care of it...NEVER HAPPENS! And when a room in hall ways have a party...forget it no one will take care of it....
26 February 2014
Rated 2.0 out of 5.0 by Mgonzales1235 Watch where you park your vehicle!
Just returned from a company trip in Tampa. We stayed at the InterCon Hotel. When you drive to the hotel there are signs directing you to park in their parking garage. So we parked in the parking garage assuming everything would be safe. Long story short, our vehicle's passenger window was shattered and the car was ransacked. The hotel staff was very unhelpful and now the story is "they do not own the garage" therefore do not care. They did give me the phone number to the company that "owns" the garage and they were just as unhelpful. Besides the unsecured and dangerous parking garage and poor customer service, this place satisfactory. We will not return.
26 February 2014
Rated 4.0 out of 5.0 by dcsapper1 Small and Expensive
The rooms in this hotel are very small and therefore by comparison they are very expensive. Also this InterContinental does not have a Club room, which was very disappointing. The free self parking is an excellent idea and the pool looks very nice, but I can't get away from how small the room was. My queen size bed only just allowed me to squeeze past between it and the window column to get into bed! Also the rooms on the street side are very noisy, even on the 9th floor.
25 February 2014
Rated 5.0 out of 5.0 by Will I am Great place to stay
Upgrade to a jr suite to live like a king for the night!!!
21 February 2014
Rated 1.0 out of 5.0 by CrazyYooper Poor service at this Property
Comparing this property to other Inter Continental Properties:
Couldn't find valet and when he finally returned he walked up and TOLD me to move my car and never asked to park it, so I parked it myself. It was a pain to get back into the hotel threw multiple unmarked doorways in the back of the property.
Room was clean but set for 2 guests not for 4 as per my Resv.
When I called and ask the room to be set for 4 they asked in a rude tone...what do you mean "set up for 4 people", Me: you know, 4 towels and the likes. Hotel: like what else do you want? Me: OK... 4 towels. 4 glasses. 4 robes. You know 4 of everything instead of just 2. Hotel: Fine, I'll let them know. "Click". 1 hour later room was set.
In addition I note the following:
Rooms were tight.
Beds were small Dbl not Queen.
Pool area was full of cigarette butts and just not an appealing place, mainly a smokers lounge.
Room was clean and furnishing were proper once set properly.
Late night room service across the hall was loud and woke us up.
Check in and out was fast and courteous.
Location for early flight was favorable.
Business center was nicely appointed.
Dining was nice.
And did I mention the Service was unusually poor for an I.C.
On my next stay I will try the Crowne down the street.
I like I.C. and don't mind the price but I expect professional, prompt and courteous service which I didn't receive the night of this stay.
21 February 2014
Rated 2.0 out of 5.0 by Volleyball mom 23 Nice room. POOR housekeeping
We booked for a three night stay. Arrived at hotel at approximately 1:00 a.m. Looking forward to nice hot shower after seven hour drive. Room appeared nice and clean. Went to take a shower and pulled back the shower curtain, past guests toiletries were still in the shower! Even a very large, well-used ladies personal shaver! Yuck! No way those items would have been missed if shower had been properly cleaned. Repeatedly had to ask for towels and housekeeping staff did not wash coffee mugs or refill coffee supplies during course of our stay. Won't stay there again. Neglected bathroom makes you sleep uneasy in even the nicest bed. Who knows what else was neglected. Hotel did comp us breakfast for one morning for our troubles. Not quite enough considering cost of our stay. Also over $70 of internet charges were added to our bill even though we were in the "club." Make sure you check your bill!
20 February 2014
Rated 4.0 out of 5.0 by APCD Comfortable bed, king pillows and excellent service
Staff are welcoming, compentent and always available to help. The property is ideally located near the airport, restaurants, shopping mall and a neighborhood for walking. I truly appreciated the courteous staff and especially Kathryn at the front desk - I felt like I was returning home and that my choice to stay at an IHG hotel was valued.
13 February 2014