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 Guest Reviews
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88%
Recommend This Property
Overall Experience 4.4
88%
Recommend This Property
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Flawless
ByTiredgrump1
September 21, 2016
The suite was well-appointed, immaculate and comfortable. Front desk staff was friendly and helpful. Check-in and check-out were effortless. This was an unexpected gem. We will stay at this property every time we are in the area.
Nice rooms, Indifferent staff
ByMIBaseballDad
September 12, 2016
Booked 4 rooms for 2 nights; eight nights total. This was our second trip to the area for business and our second time staying in this hotel. While the rooms are clean, nice sized and well appointed, the staff is borderline indifferent to guests. All of our booking requests for room types and locations were ignored and nothing was even offered to remedy the situation at check in. Then two of the four rooms weren't completely stocked requiring calls to -- and even a trip down the front desk -- to pick up we were shorted. Then a request for a late check out was met with a threat of having to pay for additional nights....
I'm a Spire Elite member who has stayed at IHG properties from coast to coast this year. This was by far the poorest I've been treated at any hotel.
Positive experience
ByRyan55555555
August 17, 2016
The room was better than expected. The front desk staff was pleasant.
They Did the Right Thing
Bypivj
August 04, 2016
Booking staff made a mistake and didn't note, though I was very clear, that we had a dog traveling with us. So when we arrived the check-in staff did exactly what one would hope and made it right. They were helpful and did a great job. You can't expect there never to be mistakes but you should be able to expect the staff will be helpful and make it right. Which is exactly what happened. In short order we had a room and it was clean and lovely. Great job!
Good
By
August 03, 2016
This is my first time staying in Candlewoods suites. I realized there is a kitchen, but no breakfast provided. The internet provided in this Elkhart one is pretty good (comparing to that in South Bend one).
Really nice locaton
ByBig Reds Muskegon
July 29, 2016
Overall this was rather nice hotel. Would stay here again.
Great place and affordable
ByElla's mom
July 27, 2016
The front desk staff was really friendly and the place was spotless. I'm really picky about cleanliness and for that reason try not to stay in hotels priced under $100. I was pleasantly surprised; the place was spotless, including the room. We brought our 6 lb dog and she was well behaved and also greeted by the staff. Great place.
Great Stay
By1Msladyjae
July 16, 2016
We only stay at a Candlewood if possible!
Friendly, clean and comfortable stay each and every time! For once the toilets were not too low (as in made for small kids)
Spacious room!
ByDownhomeJess
July 12, 2016
The room was spacious with a nice kitchen area. The beds were very comfortable. The a/c worked great. The room, including bathroom were clean.
Spacious and comfortable room, but...
ByMuktowner92
July 09, 2016
Overall was a good room with comfortable bed and nice television. Full size refrigerator was quite convenient for our pass-thru one night stay. Climate control was automatic to add to the comfort.
I'd give it a better ranking but for two small but visible flaws: the garbage can at the entrance to the lobby was overflowing to the point where stuffed plastic shopping bags were lying alongside it. This was upon our arrival at 10:00 p.m., and upon checkout at 10:00 a.m. No excuse for that.
The room was clean, except housekeeping had left a used washcloth hanging on the bathtub assist bar, and had forgotten to restock the toilet paper. We had to ask at the desk for a new roll.
I still recommend, especially for the very reasonable rate.
hi
Byhihoo
June 29, 2016
The fridge did not work. We told the staff in the morning when we left. There was no ice machine
Nice Stay
Bykpandkp
June 21, 2016
Property was nice. Well maintained and clean. I'd stay again