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 Guest Reviews
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84%
Recommend This Property
Overall Experience 4.3
84%
Recommend This Property
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Great hotel but assistant manager was very rude she had my hopes up
ByMissyheart
August 26, 2023
The bed was comfortable one staff member was very helpful her name was Alicia great person understood me very well helped me a lot.. they could clean the rooms better especially the floors within 5 minutes of putting my socks on and walking around on the floors my socks turned brown it was so disgusting and key lock for my door broke which I find very weird especially on my last day there the assistant manager she was very rude she got my hopes up big time when she interviewed me for the job and just because I was staying there I got turned down for it that is very rude you know it's a hotel people should be able to work at a hotel and still stay there until they got on their feet that is very rude I actually had to leave because her rudeness was making it very uncomfortable for me to stay there.
Staff gave away my room so I had to sleep in smoking room
Byaceanomaly
August 21, 2023
Reserved hotel almost a month before my stay. I did the early check-in via app\online the day before. When I arrived they told me they only had smoking rooms available. Despite me reserving a non smoking room. The room smelled awful. We all smelled awful leaving the hotel.
To quote Jerry Seinfeld "you know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them. "
- Seriously disappointed
Quiet and Clean!
Byagrove1776
August 20, 2023
We checked in at 1:45 after a few hour drive and everything went great at check in. The room was spotless and quiet. We checked out around 8am to continue our travels south. Great stay and great location.
Poor accommodations and not safe
ByBrandy
August 13, 2023
The hotel is not safe nor clean. New staff were nice and accommodating. People loitering on the outside of the hotel, not safe. Lots of people staying there on long term stay, not good. People roamed all night long, stumped the floor, outside making loud noises, signs on elevator states quite house but this was not adhered to. This is bad for IHG overall reputation.
Great stay!
ByTH0000
August 13, 2023
This is a great hotel and a great location. I would stay here again for sure. Rooms have kitchens too
Great hotel
ByB. Zerker
August 01, 2023
Friendly staff. Clean and comfortable suites, quiet area
Rooms Need to be Cleaned
Bymlaporte
July 26, 2023
This was one of the dirtier hotels rooms that I’ve had in some time. Basic cleanliness is to be expected, but the room I was in needed some attention. And new sheets.
Great stay! Highly recommend this hotel.
ByMichedpa
July 24, 2023
What a wonderful experience dealing with this hotel. I know there are a lot of hotels in the area but I strongly recommend staying here. The room was very clean and spacious. The hotel staff was very nice and friendly. I had a few questions and the front desk clerk,Newton,was so great. He went above and beyond to help with my questions and made our check in so easy.
My STay
ByMondo.
July 24, 2023
It was nice to have a person that can give a smile and do their job to ensure your time in their hotel was a great experience.
needs maintenance
Byrhinojohn
July 17, 2023
the Shower has a wall patch and the cause of the problem was very evident and not repaired.
greatly appreciate your help, Candlewood!
ByYoungbalad
July 15, 2023
I am a retired military. It was great to be treated with respect and be welcomed as a member. It was a quiet environment with a comfortable bed that allowed me to sleep deeply. Upon returning home, I realized I had left my laptop computer's battery charger at the hotel. I called the front desk and asked for assistance. I was told that they have it and I can pick it up at any time. I greatly appreciate your help, Candlewood!
Great stay
ByBogdiani
July 11, 2023
This place is great if you’re traveling and need a place to rest or just visiting the area.
The staff was super friendly, they did not have anything in the vending machines but they were super nice and provided me with some complimentary bottles of water (this day’s complimentary water is hard to find in most places)
The hotel looked very taken cared off and the room was clean and nice, it was very hot out and when I entered the room the temp was really pleasant, the bed was comfortable, nice pillows and sheets.
I did not travel with a pet but I remember seeing that pets are allowed, i they have a fee.