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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.4

based on 531 reviews
92%
Recommend This Property

Ratings Breakdown

531reviews

  • 5 Stars
    306
  • 4 Stars
    159
  • 3 Stars
    33
  • 2 Stars
    20
  • 1 Stars
    13

Family Oriented

By

March 19, 2017

club

We checked in and enjoyed a hotel that is clearly favorable to young families like ourselves. With a pool and fun arcade you cannot miss. The only issue was the hotel was somewhat cold regarding temperature. The staff were excellent.

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Very Clean Hotel

By

March 18, 2017

club

Great room and friendly staff await you. Was two blocks from our office and close to many downtown restaurants. Would recommend this to anyone that is visiting Kitchener / Waterloo area.

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Great Stay

By

March 15, 2017

club

Friendly Staff
Parking was difficult at first but only because we drove past the hotel entrance
Difficult to see

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Decent Stay for 1st time at a Crown Plaza.....

By

March 14, 2017

Room was clean, beds were comfy. Bathroom is extremely small. Staff friendly and attentive. Only issue - when I came to check in - no front staff were around - waited almost 5 minutes at front desk - never had that experience before.

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Hôtel parfait pour séjour pro

By

March 13, 2017

Hôtel parfait pour séjour professionel et familiaux.
J'ai apprécié le service et l,équipement.

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Night in Kitchener

By

March 12, 2017

club

When I stayed here there was a hockey tournament so at one point there were loud drunk people in the halls at night. The beds were comfy. The bathroom was clean. I woke up and found I long blonde hair on me so not sure how thoroughly they clean the rooms. Overall it was fine.

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Great hotel!

By

March 11, 2017

Have stayed frequently in the past few years, and will definitely return. Newly renovated hotel, excellent facilities and warm, helpful staff with minimal turnover over time. The restaurant staff are especially good! Love the pool and massive hot tub, plus the fitness centre etc.

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Great staff

By

March 09, 2017

Awesome place to stay in downtown Waterloo. Food and amenities were fantastic. Location was perfect. Room was deadly quiet and I got a great sleep.

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Staff

By

March 09, 2017

club

The staff was very friendly and welcoming! The breakfast buffet was great!

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Staff did not accommodate

By

March 08, 2017

club

The hotel was amazing - great feel and cleanliness. Our only complaint was the lack of giving us adjoining rooms even though I talked with staff directly when booking. We were supporting individuals with special needs. And then could not change this or accommodate our requests for an extra bed. However, our waitress at breakfast was amazing and the food was good.

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comments

By

March 07, 2017

club

- would like hotel to consider free parking for hotel guests.
- would like the hotel to review the discounted rate for IHG members advertised on the RoomKey link, and why this rate was not honoured
-if a party is booked for the ballroom, ensure that guests are not booked in a room that would hear the loud noise from the party

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Crowned plaza Kitchener Waterloo decent hotel for short stay

By

March 05, 2017

club

Staff were excellent. Rooms ok, bed was good sleep. Some noise from hallway.

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