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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.4

based on 697 reviews
85%
Recommend This Property

Ratings Breakdown

697reviews

  • 5 Stars
    419
  • 4 Stars
    194
  • 3 Stars
    44
  • 2 Stars
    20
  • 1 Stars
    20

还不错

By

April 26, 2017

platinumelite

泳池不要一直关闭,其他的还好。另外,下午茶非常一般,没有体现出应有的皇冠的感觉。前台及行政酒廊的态度非常的好

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服务与硬件

By

April 25, 2017

club

服务超好,与客人有问候。感觉客房硬件设施有点陈旧。礼宾服务到位,早餐丰富。地理位置好,在客房上可以看到昆明的景色

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床铺舒适,服务一流

By

April 25, 2017

接待亲切! 服务有礼! 客房乾净!
每次来到昆明皇冠假日酒店,就好像回到家一般温暖!接待的人员好似亲人朋友般的关注,入住的每一天都很开心!

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保持了CROWNE PLAZE的一贯水准

By

April 24, 2017

保持了CROWNE PLAZE的一贯水准
保持了CROWNE PLAZE的一贯水准
保持了CROWNE PLAZE的一贯水准
保持了CROWNE PLAZE的一贯水准
保持了CROWNE PLAZE的一贯水准

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环境舒适,床铺舒服

By

April 24, 2017

club

酒店很贴心,公共场所都比较干净,走廊上的灯光也比较明亮,指示牌很清晰,可以很容易地找到我们入住的房间。走进房间的第一感觉是,整洁、宽敞、舒适。布局不错,设施设备齐全,较为人性化。客房内的床具很高,也很舒服卫生间的布置还算温馨,卫浴设备也不错,浴缸足够大,而淋浴间的喷头水流也很大,冲凉十分舒服。

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态度很佳,效率需提高

By

April 23, 2017

club

1.我使用的中信银行和洲际的联名金卡,我出示时员工似乎并没认出,没按金卡会员安排;
2. 说送水果,半小时内送到,结果半小时后并未送到了,再次打电话后才送到;
3. 遇到问题时态度很好,并都能解决!只是需要提高执行力和效率!

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服務一流

By

April 23, 2017

platinumelite

李玉蓉做為酒店服務人員之一,協助我們在辦理入住與退房時的服務。態度積極,並且笑容親切。對於我們提出的住房需求都一一協助,更縮短了我們的等待時長。服務態度一流,態度極佳。

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Nice Stay in Kunming

By

April 23, 2017

club

Front desk had limited English but it was not a problem at check in. They were professional and courteous. I would stay again when visiting Yunnan. Breakfast was excellent.

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床铺舒适

By

April 21, 2017

platinumelite

床铺舒适,感觉很棒的、服务员服务也很棒。所以我觉得下次还可以继续来这里入住,希望下次可以尝试洲际酒店的房间

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Nice and clean room

By

April 21, 2017

It was overall a good stay. Staff needs more training in english skills as some of them could not understand/speak basic level of english.
I booked a club room being an IHG member and services offered for club members were sufficient. Breakfast in the club lounge did not have much vegetarian options and choices were limited.
The staff tried to help wherever they could and tried to make our stay a pleasant one. I will stay in the hotel if I visit Kunming again and recommend the hotel to friends.

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酒店开业后的运营维护

By

April 20, 2017

由于每年去昆明的次数比较少,貌似是第三次入住这家酒店,感觉酒店设施老化比较严重,不像才开了3年的酒店。本人也是从事商业设施运营的工作。体会是开业简单,维护保养才是关键。

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接待工作优秀

By

April 20, 2017

platinumelite

接待服务优秀:工作人员效率高,态度诚恳,前台服务热情,餐厅菜品丰富,客房整洁程度好,服务及时,提供宾至如归的客户体验!!

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