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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.6

based on 499 reviews
92%
Recommend This Property

Ratings Breakdown

499reviews

  • 5 Stars
    353
  • 4 Stars
    110
  • 3 Stars
    26
  • 2 Stars
    6
  • 1 Stars
    4

对会员还不错

By

June 22, 2017

作为IHG至悦大使会员,一般情况下,会优先选择入住洲际旗下品牌酒店。
酒店在会员待遇上做得不错,升级了房间、双早、行政待遇。
小小的建议:
不太明白,CO时,为什么前台必须让客人在前台等待客房部查房,等待房间查完以后,再开发票,为此,我一共等待了接近20分钟,这点很少在皇冠假日这样级别的酒店遇到。建议对于有一定入住记录和级别的会员,按照五星级酒店的惯例,询问是否有额外消费后,就安排CO。

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位置好 景观一流

By

June 22, 2017

club

大堂吧服务热情,岀行打包食物仔细贴心。
房间略显狭小,空气质量一般
公共区域嘈杂
游泳池不能提供正常服务,淋浴条件较差。

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一流的管理

By

June 21, 2017

地处新区黄河岸边,可以一览黄河美景。
酒店管理水准一流,在兰州当地应该数一数二。
酒店服务很周到,知道我是早班火车,提前为我叫车,并将早餐打包好,一直送我上车,让我有种回家的感觉,以后还会再来。

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床铺舒适,服务一流!

By

June 19, 2017

club

房间设计精巧,温馨感很强,大楼周围环境优美,出门就是景……晚上出去走走也非常舒服!我住的是黄河河景房,真的很漂亮!

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恢弘大气,黄河之畔

By

June 17, 2017

酒店地理位置优越,酒店高端硬件设施齐全,服务也很好。尤其是优悦会会员享受了行政楼层免费会议室的服务很不错。并且酒店的早餐,大堂吧以及行政楼层的餐饮都非常好。

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服务超赞的酒店

By

June 16, 2017

除了电话提前联系,早餐时服务员主动介绍当地美食提供服务,room service后,服务员也是主动取餐盘,更加温馨的是酒店会根据客人的生日月份,赠送匹配星座的马克杯,回到家后才发现如此用心。希望继续保持。

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床铺舒服,香皂一流

By

June 15, 2017

club

优点:超喜欢酒店的香皂,颜色和长条的形状,让人觉得颇具匠心的设计,是属于植物的,可以放心使用的那种。可见独具匠心的一面;床铺也很舒适,不软不硬,被子床单很贴合皮肤;让人觉得躺在床上就像躺在温柔乡一样。

缺点:牙刷头有点硬 ......; 空调在风声的最小状态也有点噪音,经常莫名自动跳到19度。 但这些不算大毛病啦,能忍。

员工素质高,打招呼几乎都是笑脸相迎。很有家的味道。

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服务不认真,自以为是

By

June 14, 2017

服务很差,已经提醒酒店有两个订单,需要注意不要遗漏积分,太自以为是了,跟我保证没问题,结果问题多多。房间下面早餐有跳广场舞的,比较吵

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服务一流

By

June 14, 2017

宾客关系主任的影响非常深刻。服务非常好!在入住前就短信和致电给我,询问入住需求。入住期间,询问入住感受。退房后,还有电话询问有没有不满意的体验。

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相关建议

By

June 13, 2017

洗漱用品不好.跟其他地方的皇冠比起来是最差的.这种洗漱用品跟假日的一样.建议更换更高一级的洗漱用品.酒店总体感觉很不错.不过外出的话乘坐出租车不是很方便.酒店周围车比较少

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地理位置极佳,服务一流

By

June 13, 2017

platinumelite

本次入住皇冠,入住体验非常好。在check in时,手续简单,而且还被问及到入住偏好。在入住时,房间非常干净整洁,房间内设施完整,洗浴用品齐全,而且属于景观房,兰州的风景一目了然。在check out时,无需等待,接待人员非常专业,很快就办理完退房手续,整个过程没有一点延误。

整体入住感觉非常好,谢谢兰州皇冠提供的这次入住体验。

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服务态度一流

By

June 12, 2017

platinumelite

总的来说 酒店不管从前台到行政酒廊的待客都是非常的耐心 友善的 但是就是酒店的设施略显老旧特别是电梯 周围有时候举办活动会有噪音意外应该是兰州市当地最好的酒店 没有之一 平时的时候价格也是比较合适 性价比比较高

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