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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.6

based on 460 reviews
92%
Recommend This Property

Ratings Breakdown

460reviews

  • 5 Stars
    321
  • 4 Stars
    105
  • 3 Stars
    24
  • 2 Stars
    6
  • 1 Stars
    4

床铺比较舒服,房间设施需改善

By

May 23, 2017

club

房间设施部分陈旧 如音响都不是蓝牙连接,迷你冰箱外及衣橱不是很干净,冰箱都是饮料缺少酒,更没有小零食可选、饮料价格比较高,一瓶纯净水和一瓶可乐公收费50元左右,没有茶。其他都比较不错,房间少点清新气息和温馨的感觉

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客房清洁问题

By

May 23, 2017

上周18日入住的酒店,晚上也没有注意,结果第二天一早被才发现被子或者是床垫的某个角落有异味。
顺便再反馈一下,评论的条件限制太多。
已经写了很多文字了,但是还没有达到文字发送的最低要求。

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床铺舒适

By

May 23, 2017

club

服务很到位 房间设施齐全 房间干净 床铺柔软 房间内温度适中 一楼大厅的钢琴曲很好听 环境优雅 员工态度友好 早餐午餐晚餐很准时的服务

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印象深刻的一次入住

By

May 21, 2017

自驾到兰州,高速下来2km到,很方便。晚上到店,预定行政间,前台说无房型升级,经与经理沟通后顺利升套入住。前台的服务很棒,晚上客人很多,八个字描述:有条不紊,效率很高。晚上出去用餐,前台很耐心的提供了小册子并推荐了附近一些口碑较好的餐厅。
说说房间,几乎没什么可挑剔的,很舒服。由于客人较多,酒店的婴儿床用完了,就把外间的沙发搬进卧室给孩子当床,酒店很快又给补了一个沙发,表示感谢。
酒廊不错,有榨汁机,个人喜欢黄瓜、芹菜、番茄,扔进去就好,这个在其他酒店不算常见。工作人员热情周到,表扬一下,有位比较年轻的小姑娘,能看出是个新人,记得好像叫玉林,与人沟通的方式很特别,就像熟人聊天一样,感觉很亲切,令人印象深刻,这应该是酒店的核心竞争力之一吧。
再说早餐,品类丰富,味道没什么挑剔。提一下3层的餐厅,据说非酒店自营,也可以挂房帐,菜品质量和价格都值得推荐。
游泳池不错,客人不多,很干净。
在兰州这样一个服务意识相对不足的城市能遇到这样的酒店,确实是惊喜。别值得推荐!

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should be the best hotel in Lanzhou

By

May 20, 2017

首先帮助我升级了房间,让很少出门的家母第一次体验了happy hour。酒店地理位置很好,旁边就是黄河,有个小沙滩,女儿去玩得停不下来,也可以走到水车园逛逛。
早餐很棒,有牛肉面,苹果汁是现榨的。酒廊很赞,有个妹子自信的说,窗外就有兰州最好的view, 好像是叫Katherine, 一个喜欢成都的美女。 因此,我觉得这家酒店不论设施,地段,还是服务都是非常不错的,有机会再来兰州还会住这里。

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入住顺利,服务温馨

By

May 19, 2017

club

一次不错的入住体验,入住非常顺利,快捷;早餐属于比较正常的标准,没有惊喜,但也符合酒店定位;退房非常快,可以提前开发票,总之是符合酒店定位的入住体验。

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让我欢喜让我忧

By

May 17, 2017

club

优点:床铺舒适,睡眠质量很好,没有噪音
缺点:1、服务一般,也许我是家庭式入住,也不是商务或者会议,没有什么礼宾服务
2、听前台接待说,四楼有清真餐厅,但是一看,感觉不像清真的,看了房间的菜单,价格贵的离谱,只能又开车去小西湖吃饭,光吃饭来回三个小时
3、五楼泳池泳衣价格太高,两个小孩的两套泳衣就花费近三百多

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床铺舒适,服务一流。

By

May 17, 2017

club

该酒店服务很好,前台接待,客房服务,叫车服务以及餐厅服务都很好。尤其客房服务,很暖心,有加湿器,服务员会多提供几瓶水,并亲自书写留言提醒客人天气干燥,多喝水。

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friendly staff

By

May 13, 2017

very friendly staff in executive lounge make me feel comfortable and let work pressure off,meanwhile I like to have breakfast there,even dinner during happy hour.

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整体入住很愉快

By

May 12, 2017

platinumelite

相较于皇冠假日品牌来说,有以下优点:
第一,对会员待遇非常好
第二,酒店管理很好,工作人员热情主动
第三,早餐很丰富,质量也不错

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细节体现格调

By

May 06, 2017

兰州皇冠假日酒店在装修上比我住过的北京,巴塞罗那要更好一些,尤其是应运瓷器在格调上更胜一筹,让人耳目一新。

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环境一流,服务令人满意

By

May 05, 2017

酒店坐落在黄河边上,从房间看黄河的体验别具一格。酒店服务人员热心,热情。非常满意的一次入住体验。

---- 为什么评论要求50字?

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