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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.6

based on 627 reviews
92%
Recommend This Property

Ratings Breakdown

627reviews

  • 5 Stars
    453
  • 4 Stars
    130
  • 3 Stars
    32
  • 2 Stars
    7
  • 1 Stars
    5

硬件不错,客房服务好;酒店管理需加强,早餐服务不好

By

October 19, 2017

club

酒店硬件能够达到五星酒店的标准,但软件管理还需要加强,比如卫生、早餐服务以及订单管理等方面。前台及客房服务的意识很强,基本满足本次入住的要求,希望能够有所提升!

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服务态度好

By

October 18, 2017

platinumelite

不错,酒店很干净,作为iHG白金会员给的楼层也很好。酒店地理位置方便,到哪儿都很便利。退房时速度很快,很满意

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床铺及床品舒适,睡眠质量棒

By

October 16, 2017

作为甘肃唯一一家外资五星级酒店,我认为酒店软件方面还需进一步加强,首先是酒店第一窗口的前台预定接待,效率非常低,无论是普通住店客人还是商悦会宾客遇到排队办理的预定时,前台及大堂经理需要尽快协调及做好微笑接待工作,还是需要总结一下

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整体不错

By

October 16, 2017

club

整体比较满意,餐厅的饭菜有待提高。房间的卫生有点不太满意,这个有待提高。服务质量比较满意,继续保持。

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·酒店不错

By

October 15, 2017

club

什么都挺好,就是房间隔音一般。什么都挺好,就是房间隔音一般。什么都挺好,就是房间隔音一般。什么都挺好,就是房间隔音一般。什么都挺好,就是房间隔音一般。什么都挺好,就是房间隔音一般。什么都挺好,就是房间隔音一般。什么都挺好,就是房间隔音一般。什么都挺好,就是房间隔音一般。什么都挺好,就是房间隔音一般。什么都挺好,就是房间隔音一般。什么都挺好,就是房间隔音一般。

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服务贴心,环境舒适

By

October 15, 2017

club

酒店的地理位置很方便,离高速出口近;环境宜人安静,离黄河很近,步行三分钟可以抵达黄河边;门口礼宾人员服务舒适,尤其是前台工作人员专业细致,全程微笑服务,很暖心;客房干净整洁温馨,床铺很软很舒服;早餐性价比不错,健身房设施比较齐全。

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服务好,值得再去住的酒店

By

October 14, 2017

platinumelite

服务意识强,还未入住酒店宾客中心就来电确认行程,虽然是积分兑换,酒店还是很厚道的给了早餐待遇,房间宽敞干净舒适,有机会的话下次还要入住。

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服务中规中矩,但也没啥惊喜

By

October 09, 2017

服务中规中矩,但也没啥惊喜,升级到了行政流程但是只有一间客房可以享受行政待遇。去行政酒廊晃了一圈,供应的餐食还可以,喝喝饮料看看风景也挺不错。

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品质保证,位置优越

By

October 09, 2017

platinumelite

虽然远离老城,但好在交通便利。客房的水准体现了皇冠假日的水平,但是早餐和午餐并不是特别优越,从品类和口味上。

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服务很好

By

October 09, 2017

入住比较晚了,但是还是有专人提前联系过并赠送了水果,非常感谢。希望在兰州有更多的洲际品牌酒店,也希望未来能再次相遇!

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不失所望

By

October 09, 2017

club

不失所望,在兰州这座城市里,很满足了。来到兰州之前我们去了甘南藏族自治州,有点高原反应,且当地住宿条件比较一般,到了兰州住上酒店,一洗之前的疲惫。

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中规中矩

By

October 09, 2017

platinumelite

酒店位置不错,窗外风景可以看到黄河。就是 传统的皇冠服务,没有意外也没有惊喜。
床铺一直是满意的

希望增加早餐品种

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