Rated 3.5 out of 5 by 62
Rated 4.0 out of 5.0 by Traveling the World Has Potential
Great location, the rooms are nice, but from the outside some balconies have stucco coming off. The AC was minimal in the rooms and they forgot to leave towels in the room. I was never acknowledged as Platinum Ambassador, but was upgraded. The best thing this property has going for it is the location. It is at the beach with shops and restaurants near by. I would recommend this property if you want to be in a central area.
July 2, 2014
Rated 1.0 out of 5.0 by Don't comprimise Avoid this hotel
We had planned a 7 day stay but after two days we were upset and angered by the poor service and the rundown appearance of the lobby and the rooms so we left. The front desk staff is inattentaive at best and rude at worst. Complaints about the lack of air conditioning were met by the all too common "we'll send someone up to the room". That someone never appeared and the room was barely tolerable.
We booked the room on line directly through the Crown Plaza website. When we told the front desk people we wanted to cancel the remainder of our stay we were told that we had to cancel it ourselves using the website. We found the website difficult to maneuver and were unable to cancel. When detailing our frustration to the front desk and asking for help, they said do it yourself or we'll do it but it will cost you $100. This is ridiculous. Charging a fee to cancel even though the reservation was made directly through Crown Plaza.
The hotel needs a new staff as well as a new refurbishing.
July 2, 2014
Rated 4.0 out of 5.0 by Piontek Great Location
Great loacation in the center of Tel Aviv on one of the best beaches.
Friendly staff, room was acceptable, but could use an "update" brush up.
June 25, 2014