I'm an elite member of IHG's loyalty customer program for quite a long time as well as other international hotel groups. And I've been staying a lot of properties all around world including Asia,
Europe and North America.
I have to say the Holiday Inn Chaohu Hot Spring Resort is among the top picks in terms of services!
This property is a hidden gem. 40 minutes drive from the bustling city of Hefei. 5 minutes off the highway, you are at this beautiful resort. Neighboring one of the best hot springs in the whole of Anhui Province and other attractive little villages and scenery spots. This place is packed during winter and public holidays.
I stayed here twice in April and May. The rooms were spacious and well appointed. Every room has a large balcony facing the mountain on the back side of the hotel. The hallway is a bit long though, but understandable due to the property used to be a military base. Overall a very attractive and quiet resort you could relax for a few days from your busy life.
Although in its low season, the services I received were impeccable. Your elite status was immediately recognized during check-in. Room was upgraded, welcome amenities and even afternoon tea were delivered to your room before your arrival. Above all, it's the staff who are working here that made this property outstanding. Everyone you encounter from the bellman, front desk employee, customer relationship manager to the housekeeping ladies and waitresses always have genuine smiles and willingness to help. All of this really made me felt like what Holiday Inn is willing to offer truly a home away from home!
I would like to specifically appreciate the manager on duty, the fronk desk clerks and the customer relationship manager who went out their ways to make me felt so welcomed and accommodated in every possible way. You should be the pride of your hotel! [Less]