Nicely decorated hotel. Room was spacious and had a nice view of the river. Staff were good in the symphony restaurant. Check out was quick and easy.
Some problems at check-in. Staff need more
professional knowledge of Spire and IHG benefits. Initially, I was not offered complimentary breakfast despite being a Spire member. This is included for Spire members in other IHG hotels. I was asked for a deposit despite choosing the ‘No deposit required’ rate in the IHG app. Finally, the fruit bowl was too small. Other Intercontinentals provide a better selection of fruit.
Overall, nice hotel with some positive aspects. However, I felt some member benefits were really lacking and stingy. [Less]