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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
83%
推荐此酒店

整体体验

4.1

基于 1321 评论
83%
推荐此酒店

Ratings Breakdown

1321评论

  • 5 星级
    724
  • 4 星级
    303
  • 3 星级
    122
  • 2 星级
    106
  • 1 星级
    66

Coffee

By

2021 八月 03

club

Coffee pot not working in my room and none offered to guests in the lobby. Hot tub was not working and a bit pricey .

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Door stuck but not a bad stay.

By

2021 七月 29

club

The stay was fine. The problem we had was the door wouldn’t open from the outside. Luckily my mother stayed in the adjoining room so we were able to enter through her door. We dealt with that issue both nights. It was a minor inconvenience. Otherwise the stay was enjoyable.

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Close to six flags

By

2021 七月 29

Hotel is close to six flags which is nice. The beds were the most uncomfortable bed that I have ever slept in. Curtains also didnt close all the way so light was so bright in the morning, dont expect to sleep in.

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Comfortable

By

2021 七月 28

club

Awesome hotel and location. A must stay, highly recommended

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North Chicago

By

2021 七月 26

platinumelite

Good value if you are looking for a cheaper stay. Hotel staff were pleasant and helpful. Rooms need an updating. Not many plugins and no fridge! Bathroom was smaller than most Holiday Inns.

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Wonderful!

By

2021 七月 26

club

I stayed in a suite with my family and it was one of the best hotel experiences we've had. The room was clean and all amenities were in perfect working condition. The staff was friendly and very helpful.

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Needs to be updated and fixed

By

2021 七月 25

Very uncomfortable beds. Air conditioner broke, could not be fixed. Tiny bathroom. No toiletries, had to ask.

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Nice bed, but I wish they had smoking rooms

By

2021 七月 25

club

The carpet needed to be cleaned and the check-out time should be later than 11:00am, thanks

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No honest or real information about food and breakfast

By

2021 七月 22

platinumelite

Reasturant not open,. This was the second time. For four of us. And was told about a breakfast buffet. You didn't have one. That's why we chose you.

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trusted brand in convenient location

By

2021 七月 22

platinumelite

Our number one choice of stay when we visit family in Gurnee.

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Brief stay

By

2021 七月 21

club

We stayed here for two nights as we were visiting great Wolf Lodge Water Park. It was ok. Reasonable price and staff were helpful.

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Major letdown

By

2021 七月 21

This was by far the worst experience I have had at a hotel. We were just taking a “mini vacation“ which was the first time we’ve stayed in a hotel since the pandemic. On arrival, we bought a double bed suite for just a one night stay, But we’re given a standard room double bed. After informing the staff, they told us that they did not have any of the double bed suites. We were given a king suite and told that we could have a caddy bed. The pull out bed was like sleeping on a blanket, you could feel all of the springs. We were there with three children, And told that the guy who could get the Caddy bed was not there any longer as he went home early., And that a caddy bed was no longer available. We then asked for just a normal room with double beds, so that one of our children did not have to sleep on the floor. We were given that, however the room that we were initially given had an open bottle of shampoo, a dirty towel, and someone had been laying on the bed. We were then given another room. This was our fourth room, Having to switch at 9:30 at night with three little kids. The next day we woke up early for the buffet, only to find that it was closed. During the time that this is happening, I was placed on 10 to 15 minute holds while the person working tried to contact the supervisor on call. Just an overall disappointment.

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