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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4.1

based on 288 reviews
80%
Recommend This Property

Ratings Breakdown

288reviews

  • 5 Stars
    166
  • 4 Stars
    59
  • 3 Stars
    19
  • 2 Stars
    23
  • 1 Stars
    21

Great stay!!

By

8月 01, 2022

Very friendly staff. They go out of their way to provide great customer service. It’s a nice quiet hotel. Great location too. I love this hotel!!

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Great People

By

7月 25, 2022

platinumelite

I'm not a person that gives reviews but in this case I feel one is deserved. I had a 3 night stay so I feel I could have seen the good bad and ugly but I didn't. What I saw was great service. Gary the maintance man always had a smile and made a point to go out of his way to speak. tamara the lady that cleaned the rooms on my floor was very. Last but not least Britteny the manager was great. The people are what makes this place great..

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Great staff and quite comfy room

By

7月 23, 2022

The hotel was nice. Seemed to be kept in decent shape. The rooms were clean and quiet. They do offer breakfast but I always left to early to try it out. Plus you do have to pay for it. The staff was very nice and very helpful since the IHG hotel group sold my previous hotel and didn't notify me. I had to rebook the evening I showed up to check in. Took over four hours to get a room because the IHG staff did not seem to worry about my problem.

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Birthday Getaway

By

7月 19, 2022

Love the location and staff at this hotel. We have been here many times and will return soon. Enjoyed our visit to the Metroplex.

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Disappointed

By

7月 07, 2022

platinumelite

Booked this hotel for a night in town before an early flight the next morning. The girls who checked us in were very nice! However, that is where the 'good feeling' stopped. Carpets in hallways were dirty/stained. There was a nice looking chair in our room, but it had several stains on it and I didn't not care to sit in it! Bed was fine and the room was clean enough. Next morning when leaving at 'dark o'clock' we stopped at the front desk to see if we could get some change but no one was in sight. We called out and received no response. The phone started ringing while we were standing there, so we waited to see if anyone would come running to answer it. Nope! We finally walked out. I was also told at check-in that I would be having some points added back into my account, but haven't seen it yet.

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Quiet room but smells like smoke

By

6月 19, 2022

The hotel was quiet and bed was comfortable. There was a smell of smoke on the pillows and bed. There was a plastic bag covering the smoke detector. The smell of smoke on the pillows and bed made the night uncomfortable. The shower was not properly cleaned there was still hair in the tub. More cleaning is a must and have it done properly.

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Everything was great except for the racist at the front desk

By

6月 17, 2022

You'll love everything at this location except the insulting treatment you may get from the insecure front desk staff. Be careful to not get 'baited' into an argument with this guy because he waits until late in the discussion to advise you everything is being filmed and recorded. In my case he just kept badgering me about asking nicely for standard resetting of my passcards, and insisted I was talking to him as if he is a little boy. Then spoke to me like I'm a little boy; ask me nicely or I won't reset your cards, ask me nice, etc.; I wasn't in the mood to start trying to satisfy the insecure twerp, and accepted his refusal of service and left after pointing out he hadn't added the cost of breakfast to my charges.

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Not To Standard with IHG

By

6月 16, 2022

club

This place is terrible.
1. Room bathtub was cloged, we asked for it to be checked and no one came.
2. We needed change to use the laundry room and the front desk did not have cash. They sent me a 1/4 mile away to the next gas station to ask for change.
3. The laundry room equipment took our money.
4. "Consetion stand" was empty.
5.TV channels do not match the programing.
6. Was charged $16 for an extra person on a double room when we had 4 people only. (2 per bed)
7. Pool is adverticed but not in service.
8. Lobby restaurant is closed
9. Display counter empty
10. Sorrounding roads under construction
11. Elevator bounced like it was going to drop every single time
12. No a/c in the hallways
13. Breakfask was cocket with a durty pan. The where dark spots on the eggs like if the pan was not washed properly.

Will never stay here again!

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Great service and cleanliness

By

6月 13, 2022

We had a great stay here minus the pool not being open and not being stated on website it was closed. My daughters would've liked to be able to swim considering it was extremely hot.

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Great customer and great location.

By

6月 09, 2022

Check In was made very simple. The staff was amazing and I love the location as it is close to my job. I love the area as there are many places to choose to dine out or have food delivered. I look forward to staying again soon. The room was very clean and comfortable. I will see you soon!

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Comfy bed and great service

By

5月 31, 2022

We had a great time at this hotel.
I wish the buffet breakfast is reinstated.

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Tucked away in the middle of everything

By

5月 27, 2022

This hotel is off the busy road. Surrounded by trees and very quiet. Within walking distance of several restaurants, bars, stores of all kinds.

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