Rated 4.4 out of 5 by 385
Rated 4.0 out of 5.0 by jayz999999 Nice
Clean hotel, stayed here several times. Always friendly staff.
August 25, 2015
Rated 4.0 out of 5.0 by love2travelandcruise I would stay again
We stayed 3 nights for a long shopping girls weekend trip. Our first night we got in kind of late and had no trouble checking in and getting settled.
There is no free breakfast here. We drove a few miles away for Perkins and 1 day IHOP.
The 2 nd night of stay, after getting back from an exhausting shopping day our room at 8pm was not cleaned yet. I asked at the front desk and they gave me $10 to the restaurant on site for the inconvenience. NO big deal as the towels were refreshed and garbage emptied but the floors were not vacuumed and beds were not made at all. It kind of is a nice thing to have your bed made up and is expected to be done. I make my bed at home every day and can not stand the sheets wrinkled and messed up. This however does not sour me from the property at all.
The staff were so very nice, and the restaurant on site had excellent food!!!
The hot tub we used every night was nice and hot. Too hot to sit all the way past my shoulders. Someone had an infant in the water which I don't agree with as they can not regulate their temp as well as kids or adults. It was much too hot for babies.
August 24, 2015
Rated 5.0 out of 5.0 by Gramma955 Guest service staff was excellent.
Shuttle was very convenient. Room was very nice. Lateccheckout was great. Thank you!
August 23, 2015
Rated 5.0 out of 5.0 by hvg06 Great Service
My family and I stayed at the hotel from 8/14-8/16 and we really enjoyed our stay. On the drive up we called and asked about getting a room on the first floor near and exit for my dad who has COPD and has a hard time breathing and the front desk lady was so nice and so hopeful and he was given the perfect room for our stay. Him and my mom needed a king bed and the rest of us had 2 rooms that had queen beds. The queen bedrooms were on the 2nd floor so she made sure to reserve us two rooms that were directly above my parent's room and we were literally one set of stairs away from their room. The restaurant in the hotel had great staff and the food was awesome it worked out perfectly to be able to order food right at the hotel after a long day of being out and about. I would definitely recommend this hotel- I wish I could remember the woman at the front desk's name. I really did appreciate all of her help and how friendly she was!
August 20, 2015
Rated 5.0 out of 5.0 by Susan from Dunedin FL Excellent hotel
I had a bad day and walked into this Holiday Inn weary and tired. Jessica at the front desk was cheerful and checked me in. She invited me to the cocktail party for Holiday Inn members where I had a very nice time and yummy appetizers. Shannon runs the food service of the hotel and was friendly kind and caring. This is the best Holiday Inn because of the staff and also the location to the airport and Mall of America. I did my laundry, got a good rest and had a delicious breakfast at the attached restaurant. Thank you to all your staff that make this hotel a great place to stay!!
August 20, 2015
Rated 5.0 out of 5.0 by IND visitor IND Visitor
Very nice and clean. Really convenient location with shuttle service.
August 18, 2015
Rated 5.0 out of 5.0 by rmarvel very nice rooms and excellent staff
I found this hotel to be excellent...the staff is wonderful and the rooms are top notch. I would most definitely refer this hotel to my family and friends. I found the beds to be most comfortable and everything was clean and very accomodating
August 13, 2015
Rated 5.0 out of 5.0 by Noness Clean, quiet and staff was courteous
Well worth the money to stay here. Hotel staff was courteous and friendly. Room was clean and quiet. Hotel is also conveniently located to the airport.
August 12, 2015