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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.6

based on 1585 reviews
89%
Recommend This Property

Ratings Breakdown

1585reviews

  • 5 Stars
    1156
  • 4 Stars
    316
  • 3 Stars
    75
  • 2 Stars
    21
  • 1 Stars
    17

An excellent Holiday Inn with professional team and great service

By

May 04, 2022

I had a great 2-night stay at Holiday Inn Chengdu Century City —West Tower. All the staff I encountered were very professional, hospitable, friendly, polite, quickly responsive and considerate from all aspects. They made me feel like a royal king!

Before my arrival, Aclin sent me welcome messages and replied to my inquiries with details. The hotel arranged an electric shuttle to pick me up from a nearby hotel(my previous stop), exclusively for me. The driver(a kind young man) was very considerate. Thumbs up! I booked a dinner buffet at a nearby site the next day and once again I was riding the hotels electric shuttle thanks to the team. It makes me feel extremely privileged.

Speaking of the check-in, it was even better! A nice young lady and a gentlemen ( Tom ) stood right in front of the lobby and were waiting for me with big smiles. They escorted me to my room and Tom helped me with my luggage. The check-in was done in my room, which was super! That kind lady introduced to me all the benefits I could enjoy during my stay. (Please forgive me for not remembering her name.) The hotel offered a nice package as welcoming gifts, incl. 60 RMB coupon, welcoming drink voucher, and a big plate with fresh fruits and cookies. They generously upgraded my room to a Suite with a nice view on the higher floor which is the best room category. The hotel renovated the suites several years ago and all the other rooms have also been refurbished in recent years. My suite has a good layout and it’s spacious with double bathroom, including tube and shower. It was super clean.

They attached importance to all the guests’ health and well-being and offered a whole set of hygiene amenities. It’s a PLUS and BIG YES for me when it comes to choosing hotel during the Covid-19 pandemic.

The hotel offered me complimentary lounge access. The Food&Beverages Team did a fabulous job. When I went to the executive lounge(Sphere’s café), all the staff there showed me warm greetings. Stella and Tony were amazing! Tony introduced me the hot and cold dishes, soft drinks etc. And he made me a cocktail catering my preferences. Tony and Stella showed me around after the Happy Hour and we had a nice talk at the Deli Counter located in the lovely courtyard of the hotel.

Stella and her team took great care of me and offered me wonderful services during my whole stay. The girl at the lounge entrance was very good at communicating with the guests and her coffee making technique was worthy to mention. For breakfast, eggs Benedict and double espresso were the must for me. I just can’t skip them! Stella and her team remembered my preferences and made every effort to guarantee that I had perfect meals. The food tastes good with nice flavors and could satisfy all stomachs for sure.

During the first night, the room was a bit warm for me. It was already after midnight. I made a call to the hotel’s Instant Service Center, the girl on call was very considerate and reported to the duty manager immediately. Twenty minutes later, the room was cooling down. It was adjusted to my favorable temperature. Big thanks to the duty manager on my first day and Mr. Liu for the other day. Overall, the hotel’s staff were very good at handling guest’s inquiries and taking quick responses.

Once again, I appreciate the warm welcome and help from the whole team during my stay. They perfectly catered to my personal preferences during my stay. And I’m very much looking forward to the coming stays at Holiday Inn Chengdu Century City — West Tower in future!

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Front desk

By

September 22, 2021

Front desk staff can be a little more polite and professional. First of all, being a spire member, we were treated like commons in spite of flashing them that we have an infant with us and we are spire member, hence kindly make it fast. Laundry form is confusing- it mentions that we have to submit laundry at the front desk while staff rudely said we can leave it at the room. What’s our mistake, we just followed what’s written on your form.

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很不错,也算宾至如归

By

July 13, 2021

夜里12点到的,房间里备好了饼干水果,房间整洁,睡眠体验不错,窗帘很遮光。积分房也送了早餐。

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服务高于硬件

By

May 17, 2021

性价比是真的高。
美中不足:咖啡质量不行,早餐和大堂吧的咖啡都是同样的咖啡豆磨出来的,豆子不好。

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Comfortable bed and great service.

By

December 02, 2020

club

Comfortable bed and great service.
Comfortable bed and great service.

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轻松舒适

By

October 07, 2020

club

客房区人员不繁杂,很安静。整体很整洁。打扫房间也很专业

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Nice and Pleasant stay

By

August 27, 2020

Friendly staff right from reception to restaurants staff and housekeeping.

Would definitely return to stay when back in city.

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Mr

By

January 21, 2020

Room is very good and clean, staff are very friendly. The manager is very good.

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Nice business trip stay_Thanks Lucy

By

January 21, 2020

platinumelite

感謝客房經理Lucy的安排
一切都很好,很舒適的酒店
唯一的小遺憾就是酒店有安排會員的Happy hours
但是時間只有晚上18:00-20:00實在太短了,當時正在和拜訪客戶也一起晚餐,無法享用happy hours.
希望也建議酒店可以延長happy hours的時間! 以饗客人與會員!

另外是,住的是無菸房,卻發現有之前客人抽菸的痕跡與感覺,
但這是客人的問題!
整體的酒店水平與舒適度還是很好

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Hot rooms

By

January 16, 2020

Temperature control in the room doesn't work during the winter. The room will stay hot and get even hotter if the temperature control is used.

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Value Stay

By

January 12, 2020

Great value! Breakfast and happy hour food for Spire members are excellent with great international and local selections.

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Attentive Services

By

January 12, 2020

The hotel emailed me in advance to check if I had any specific requests and my arrival time.

The hotel staff was friendly. The experience was pleasant. Definitely I will come back again.

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