Rated 4.2 out of 5 by 184
Rated 5.0 out of 5.0 by esus spacious
The suite was very accomodating for the seven cousins
that attended. We enjoyed the bar. The directions
given for all the places we wanted to visit were kindly
given by your desk help.
July 7, 2014
Rated 5.0 out of 5.0 by Helicopter Joe Nice place to relax
This was another excellent Holiday Inn . We are taking across country trip and we look for your inns whenever we stop
July 7, 2014
Rated 4.0 out of 5.0 by MsChi99 Friendly staff (day and night), comfy bed/pillows
We arrived hours early and Matthew at front desk was able to check us in immediately. Very much appreciated. Only problem encountered was a store/food charge that was put on our bill that was purchased and paid cash night before. It was corrected immediately without any hassle. Will stay again on our next visit.
July 7, 2014
Rated 3.0 out of 5.0 by Jmurphy2 Some Good, Some Not So Much
Front desk staff and lounge/bar staff were excellent. Housekeeping and restaurant staff were below par. Housekeeping was personally asked to have room cleaned in early afternoon because no one had shown up to clean it in the morning. We mentioned the need to get ready for a wedding soon, and the housekeeping staff said she would do it . . . and then went on break. I cleaned the room myself; no big deal for me, but hadn't budgeted time to clean my room. Watch out for the breakfast buffet. They charge over $2+ for each person who wants coffee (or each person in the party we found), and then ignore the table--apparently figuring the incorrectedly--added 18% tip was included anyway. We had a number of people scattered around the room, with no ticket covering more than 5 people. I wonder about the training of the restaurant staff in general because at the wedding reception I had to repeatedly ask for pitchers of water. (I have been professionally trained in food & beverage service--when serving alcohol, plenty of water should be available.) At one point the waitress told me she was busy and would get to it later. Too bad--the hotel is in an excellent location and is decorated nicely. Need to work with many employees on customer service and courtesy. For what they charge, I would have to think hard before recommending this lodging facility. The lobby area is very nicely appointed and has comfortable seating. However, on the day of our departure, four of us were sitting there chatting before going our seaparate ways. A member of the staff literally threw a couple of heavy Sunday papers on the table in the middle of our conversation. The papers landed with a loud thud went sliding over the table. The staff person, apparently having a rough day, didn't even look at us, just looked over her shoulder and hurried away to throw more newspapers on tables. The training must be sporatic because the front desk and lounge staff were excellent!
July 6, 2014
Rated 5.0 out of 5.0 by M kubs Great location! Near the action!
I have stayed here twice now and both times have been a very pleasurable experience. I usually stop in Dubuque to rest, and take in some casino action. This location is perfect for just that. The hotel is clean and comfortable. The staff ...always nice, courteous, and helpful. I would not hestitate to recommend this hotel to fellow travelers!
July 5, 2014
Rated 4.0 out of 5.0 Amazing . . . if your room is ready
I arrived at the hotel 4 1/2 hours after check-in time, and my room wasn't ready. I was told it would be ten minutes . . . it ended up being over 30. However, as a result, I received that night for no cost! Everything else at the hotel was excellent. I would highly recommend it.
July 2, 2014
Rated 5.0 out of 5.0 by PKF69 Nice hotel!
We stayed here on our way to Wisconsin. Very nice hotel, great restaurant., Would stay here again.
July 2, 2014
Rated 5.0 out of 5.0 by kajec A Great Find
I wanted to find a place to stay that was 9 hours from my first stop and that accepted pets. This was it, for sure! Even though it is "downtown" it is easy to get to and from. My "pet room" was very clean (an unusual find in pet friendly hotels these days) and while on the second floor, they got me right by the elevator. It truly is a beautiful stopover for the weary traveler!
June 30, 2014