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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.3

based on 681 reviews
83%
Recommend This Property

Ratings Breakdown

681reviews

  • 5 Stars
    352
  • 4 Stars
    217
  • 3 Stars
    78
  • 2 Stars
    14
  • 1 Stars
    20

酒店很老,虽然服务不错,但硬件确实比较落后了

By

May 26, 2017

酒店很老,虽然服务不错,但硬件确实比较落后了,尤其家具和卫浴、
周边在施工,有些吵,早餐还好!





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酒店设施服务不错但环境有点吵闹

By

May 26, 2017

club

由于酒店附近有两个工地,晚上施工产生噪音影响了入住休息品质。酒店的设施服务相当不错,期待将来再次入住时可以享受到更好的睡眠品质。

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Check out experience

By

May 25, 2017

It was one of my worst check out experience lately which totally out of my expectation being staying at so many IHG hotels.
I understood it was common for paying deposit per credit card in China. However, all other hotels will cancel your deposit and charge you the actual total expense.
This Xiaoshan Holiday Inn receptionist did differently, they charged my credit card again, and didn't seem cancel the original deposit transaction, when i demand for getting the deposit transaction, she said your credit card statement will show, finally, she just teared off my signature from the slip claiming it was cancelled. I questioned her, it was not correct and requested senior staff to handle it. I spend 30% of time for business travel, never have bad check out experience in a well known hotel group. Finally, they can redo , I spent 30 minutes of checking out of this hotel.

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酒店位置有点偏远,性价比高

By

May 25, 2017

platinumelite

酒店地处萧山区,离机场有20公里的车程,离杭州市区较远,但附近有地铁。建议在杭州市区办事时选择杭州市区内的酒店,但酒店的性价比高。

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符合假日酒店的标准

By

May 24, 2017

club

从硬件到软件都符合假日酒店的标准,标准的服务,轻松的氛围,只是工地有噪音,但房间贴心的准备了耳塞,也是很不错的

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性价比极高的住宿

By

May 23, 2017

前台对会员级别进行了识别,赠送了果盘,也给了应有的待遇。目前周边还有工地在施工,酒店很贴心的准备了耳塞。床很舒服,也够大,枕头提供两种软硬度,也很舒适。很好的酒店,下次还会再来。

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工具布局需要改善

By

May 22, 2017

club

烧水壶处没有插座,使用起来需要挪到其他地方,称量体重的称从衣橱里取出不是很方便,窗帘两边漏光,办公的玻璃桌子上没有鼠标垫不好用

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性价比高

By

May 22, 2017

club

每次来杭州都会入住这里,
性价比高,
地理位置好
打车方便,
服务人员很热情,周到,
服务很令人满意。

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與家相同感受

By

May 22, 2017

club

交通便利 服務精準 對於鄰地的施工 夜間工作太晚及早上開工時間太早 其餘都還算OK 是值得推薦給親朋好友境外旅遊或出差可以暫住的飯店 感謝入住期間的協助

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床铺舒适 房间整洁

By

May 22, 2017

club

很大 很宽敞的房间 整体满意
早餐很丰富 没有拥挤 服务员配备齐全
大厅退房速度很快
酒店门口车辆略拥堵 希望修路结束马上可以恢复

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服务还算可以

By

May 21, 2017

club

房间在拐角,面积比较紧张,但是收费与其他大床房一致,前台服务较好,自助餐厅还好,酒吧不错。总体讲还好。建议继续改进。

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禮賓部和前台

By

May 20, 2017

platinumelite

禮賓部服務員很貼心幫忙存放行李!之前入住的時候,服務員都很幫忙提行李到房間!知道房間有問題都會盡力幫忙解決!

前台服務員都很好很細心安排我要的房間和結賬時間有改善!

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