 Guest Reviews
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96%
Recommend This Property
Overall Experience 4.6
96%
Recommend This Property
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WORST EXPERIENCE IN A HOLIDAY INN
Byadeeb_a
September 27, 2016
This stay at Holiday Inn Krakow, was by far, my worst experience in any Holiday Inn property across the world. I do not blame the Hotel for this, but one particular staff member went out of his / her way to pass some really insulting remarks on me when I went to have my first breakfast in the hotel restaurant. This was highlighted to the hotel management by the staff with a completely untrue report which I later clarified. The management was apologetic but the damage had already been done. I stayed at the hotel for 6 nights but DID NOT return to the hotel for breakfast even once.
I will make it a point to instruct my company lodging desk to avoid this hotel going forward. In as far as I am concerned, it was disgraceful and I will NEVER EVER stay in this property when I return to Krakow.
For the record, all people in HolidayInn Krakow up to the top management are aware of the incident.
Nice hotel in Central location!
ByHarryAvu
September 27, 2016
The best part of the hotel is its location. Krakow old town and the main square are in less than 5 minute walk. The rooms are nice with new furniture (We were upgraded to executive room).
I didn't expect such a nice hotel with Holiday Inn brand - I wouldn't give it quite 5* stars 4* definitely
September 2016, traveled as a couple
Holiday Inn Krakow - simply one of the best
Byquigs68
September 26, 2016
From being collected at the airport - first impressions were fantastic - staff friendly and helpful.
Room perfect
Restaurant perfect
Location prefect
All in all a fabulous vacation, I have already recommended this hotel to friends for their vacation next year.
Krakow
ByAA999
September 26, 2016
Disappointing stay, rude staff, rooms not up to standard. Unfriendly front desk staff
Excellent Hotel and Staff
ByBike Racing Fan
September 22, 2016
The hotel is in an ideal location close to the old town and all amenities.
The breakfast buffet was amazing, so much choice and alternatives were offered to be cooked fresh.
The room was clean, a good size with twin beds which were very comfortable.
Wouldn't hesitate to stay at another Holiday Inn and if returning to Krakow would definitely stay here again.
Comfortable
ByTour23456
September 21, 2016
It was good stay, clean rooms, close to the center
Excellent
ByEwa7
September 20, 2016
The room standard was excellent, clean and spacious. Mini bar fridge and expresso machine made my day. Great location and gym.
Air conditioner and mattress
By
September 20, 2016
Air Conditioner never stooped working and it was noisy. The temperature was fine but it should stop from time to time.
Mattress was good but little bit too firm.
Polish hospitaly
ByJazz101
September 19, 2016
Polish hospitality at it's very best. Very service minded and sweet staff. Restaurant personnel are very friendly and nice.
My only negative remark is the lack of fresh air from outside in the guest rooms: my windows were roof windows and not to be opened, nor could I see the sky - just a screen. I prefer to see the outside
Nice hotel
Bygazzelion
September 14, 2016
Good location, quiet and within walking distance to old town.
Holiday Inn Krakow
ByHelen092016
September 14, 2016
The staff at Krakow Holiday Inn were really welcoming and helpful. They were considerate to my needs and kindly showed me to my room and carried my case. The staff all spoke excellent English which I appreciated.
The room was very comfortable and clean and I had an excellent nights sleep. The hotel is in a convienient location to explore Krakow by foot.
Personal desayunos eficiente y amable.
ByCarlos1951
September 12, 2016
A mejorar el ruido del minibar. Personal desayunos y bar profesionales y muy amables. Las personas que nos atendieron en recepcion deberian aprender a sonreir (no incrementa los costes)