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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.2

based on 351 reviews
90%
Recommend This Property

Ratings Breakdown

351reviews

  • 5 Stars
    159
  • 4 Stars
    143
  • 3 Stars
    27
  • 2 Stars
    12
  • 1 Stars
    10

TRES BON HOTEL

By

February 22, 2017

club

5/5 JE RECOMMANDE
TRES BON HOTEL
BON EMPLACEMENT
PERSONNEL 10/10

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A decent stay but I left feeling dissatisfied

By

February 21, 2017

TLDR Version: OK room, good location for Metro, good value, nice breakfasts.

Full Review: Just returned from a three night stay at this property with my wife. On the whole it was OK with some disappointing aspects. Greeted at check in as an ihg gold member. Everything smooth. My room preferences in my account state 'high floor away from elevator' - was given a room on a low floor near the elevator. But ok I know these things are based on availability.

The room itself was typical Holiday Inn decor, basically fine, except - one of the plug sockets on the wall had been removed leaving a big hole with exposed wires coming out! This wasn't rectified even on the third day, why on earth wouldn't housekeeping mention it to maintenance? Unacceptable. The metal bath plug doesn't come out, we had to pry it out with a spoon every time we took a bath. The toilet had a tiny leak and made a dripping sound.

Offered a 2 PM checkout on the final day as a gold member, except the room keycard stopped working at midday. Had to go down to get that resolved.

Then, at checkout, the desk person told me that, due to the hotel error in forgetting to charge it, I had to pay an extra 10 Euros per night for the extra person supplement (my wife). Errr, excuse me, i had booked this a month in advance and paid up front, including what I thought was the supplement. The price quoted was in Euros and it gets debited from my bank account in pounds, so I had no way of knowing this 30 euros had not been charged. As far as I was concerned it was all automated. It was the hotel's fault, and at the very least should have been mentioned at check in not at the end when we've spent our budget for the trip believing our hotel bill was prepaid in full.

I refused to pay. Eventually after some arguing the hotel waived the extra fee and I was on my way. This put a dampener on my trip and left me questioning my loyalty to the ihg brand.

With all that having been said; there were good things about the hotel, that I must mention. Really enjoyable and varied breakfasts with plenty of hot and cold food, coffee and juices.

Good wifi.

Nice gift shop selling a variety of portugese fare.

Lovely hotel bar, nice bar staff, relaxing environment with mini indoor waterfalls.

Great location for Campo Pequeno Metro that allows easy access to the rest of Lisbon.

The price was reasonable.

Taking everything into account, my experience at the hotel was just OK. Nothing more. I'd still maybe consider returning if I am in Lisbon again, as I'm minded to think I was a bit unlucky with both room and service.

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friendly staff nice breakfast

By

February 20, 2017

club

staff are friendly and approachable. breakfast are nice with variety-kids enjoyed it.

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Très bon accueil

By

February 20, 2017

club

L hôtel est bien placé proche des transports métro bus
La chambre est grande
L'accueil est très bien
Petit déjeuné inclu
Wifi rapide

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Good night's sleep in Lisbon

By

February 13, 2017

club

I stayed in Lisbon, Portugal during February 2017, and had a very pleasant stay. The atmosphere in the buffet in the evening was a little sterile but it was early evening as I had a flight to catch, but the food was excellent. I recommend the hotel and when I'm next in Lisbon will specify this accommodation again!

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The price is right

By

February 08, 2017

club

You get great service for less the money.
Hospitable staff and a warm atmosphere.
Loved my stay and am planning on returning

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Meilleur détente

By

February 05, 2017

club

J'ai pu renouveler mes énergies. Merci de m'avoir bien accueilli. Je n'oublierai jamais

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Convenient location for metro

By

February 05, 2017

A good quality hotel with pleasant staff. Some of the decor in the common areas looks dated. You have to leave the hotel to go downstairs to the dining area and there is no lift to get back if you eat too much. Buffet dinner is good value at 15Euros

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bon séjour

By

February 03, 2017

club

bon séjour général, satisfait des hôtels de la marque
recommande
Excellent petit déjeuner et literies

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gut gelegen, Vorsicht beim Checkout! Rechnung prüfen

By

February 03, 2017

club

in die Tage gekommens Hotel, zentral gelegen und sauber. Zum Flughafen nur 10 Min mit dem Auto und genügend Restaurants in der Nähe!

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Associado

By

January 30, 2017

club

Fui muito bem atendido em Lisboa, mas o Holiday Inn de Madri me decepcionou.

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Fabulous

By

January 22, 2017

club

Good quality than what I expected as l could barely see more about the facility before booking!

Posted byHotelStaff
January 26, 2017
Dear guest Iggy, thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us.  We hope you will visit us again and present our kind regards. Luísa Silvestre - Front Office Assistant Manager
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