 Guest Reviews
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82%
Recommend This Property
Overall Experience 4
82%
Recommend This Property
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Holiday inn
ByBalletBend
August 07, 2016
Very comfortable and well appointed hotel for my business stay.
Great Service
ByHunter23
August 06, 2016
Had a short but comfortable stay. Staff was friendly and attentive. Parking was my only issue, all the IHG reserved spaces were taken and we ended up parking a distance away.
Decent Value For Price
ByJamieN
August 03, 2016
The convenience and price for my business needs was perfect and the staff was outstanding. The bathroom in the room was a little tired, but all the good at this hotel outweighed that issue.
The only frustrating thing was using the shuttle. I ordered carry out from a restaurant close by and was told that the shuttle driver would pick me up at 6:30 to grab my dinner. Then another couple was coming along as well, but I was told that I had my reservation first, so my dinner would be the first stop so it wouldn't get cold. Well apparently the shuttle driver didn't get this message despite the fact that he knew I had dinner waiting for me. So he drives the other couple to the airport first, then picks up another couple fro the airport and drives them back to the hotel. Unloads all their bags and finally we head to the restaurant where my food is now cold. What should have been a 15 minute ordeal turned into nearly an hour. I would never use their shuttle again.
That being said I would stay here again.
Good service, decent accomodation.
Byltngalileo
August 02, 2016
It felt like the room was in the middle of a staged renovation. The bathrooms were good quality (with the exception of a raised tile in both bathrooms that my daughter stubbed her toe on). However, the rest of the room décor, carpet, air conditioners, seemed like they were not updated or they have not reached that stage of renovations. The king bed was very nice, the pull out bed was outdated and could stand a replacement or re-upholstering. Staff was great and very helpful. Room service was prompt. Restaurant (breakfast only) was all right, but very accommodating to me with my wife and two small children.
Great Little Hotel....but
ByMBandMJT
August 01, 2016
Watch out who you get to interact with at the front desk for check in and other.
Phone system is not reliable so it is nearly impossible to get a hold of the front desk for shuttle reservations, etc., after check in. Preprogrammed phone dialing buttons do not work.
Aside from that, it is really a great little hotel. Room was well equipped, bathroom was squeaky clean and the bed was comfortable. The Penthouse bar and restaurant is/are great for a relaxing bite and desired suds. Staff up there are very friendly. The coffee bar in the lobby is great for early departures.
So... if you survive the front desk... you are all set to go ;-)
Assisted in luggage retrieval
Byrichgg
August 01, 2016
Staff was very helpful in retrieving my late luggage from the airport.
Unterdurchschnittlich
By
August 01, 2016
Habe dieses Hotel gebucht da andere Hotels in der Nähe schon voll belegt waren.
Es wirkt von außen recht modern und auch der Rezeptionsbereich ist neu - Das Zimmer selbst macht leider nicht diesen Eindruck. Alte Möbel im Zimmer - Das Badezimmer wirkt allerdings ebenfalls neu. Das Frühstück wird seviert und es gibt ein Gutscheinsystem, allerdings nicht für ein Gericht, sondern für einen Betrag, daher muss man entweder aufzahlen oder der Rest verfällt.
Die Rezeption hatte große Probleme meine Rechnung beim auschecken richtig auszustellen. "Fitnesscenter" ist sehr klein.
Business Meeting
ByOctav16
July 29, 2016
Very good place to rest when are in the Long Beach area especially when travel using Long Beach airport, they provide a free shuttle to and from the airport, very friendly staff, attentive to our needs and ready to help when needed.
Best regards to everyone there.
Good Shuttle Team, and good Restaurant staff
ByTerryWT
July 28, 2016
The shuttle team, Noel; Chris and Nicolas are always very attentive. It was so good to get back to the hotel quickly after long days of training.
Miguel and Erbeto in the Penthouse restaurant are always very helpful and efficient.
Front desk staff are very efficient and helpful also.
They all made my yearly stay at this hotel comfortable.
The air con was so noisy, which made it difficult for me to sleep, as well as listening to the TV.
Long Beach Airport
ByGopher32
July 27, 2016
Nice modern hotel. Rooms are very clean. Staff was very accommodating. Great central location.
Conveniently Located
ByDMK13
July 27, 2016
Great renovations since last time I stayed there. Still a great hotel for the convenience of LGB Airport, downtown or even Anaheim. Shopping is close by, good sushi down the block as well. Highly recommend.
It's decent!
Byb.slider
July 25, 2016
I arrived at approximately 2:15 to check in, but was told there were no rooms ready. I waited in the hotel lobby which was clean and very modern for about 45 minutes until normal check in time, at which point they gave me a room in the hotel's secondary building/annex.
The room is a bit outdated but was clean, which is fine for me. The internet service was reasonably fast and allowed me to work and then stream Netflix in the evening before going to sleep.
The annex rooms are all outside-facing, and mine just happened to be a street facing room. The door was not sealed for weather and you could see light entering between the door and the frame. This also allowed a lot of noise to enter the room from the street and from a group of people who decided to spend a few hours drinking and talking in the hotel parking lot. I called the front desk and they said they would send security, but as the noise continued for nearly two additional hours I'm not sure if security ever came.
Overall I would say this is an average hotel. I did not eat at the restaurant or use the pool or any of the other amenities. I stayed a total of two nights and while I will probably try another hotel next time I'm in the area, I wouldn't mind if I had to stay at this one again.