 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property
Overall Experience 4.1
81%
Recommend This Property
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Open Gallery
Over all impression of the hotel.
ByA Gold Club Member
August 06, 2020
Old dated hotel in need of updating.
My comment says it all and doesn’t need 50 characters to described my experience,
Portsmouth trip
ByDrewb22
August 05, 2020
Rooms are a little dated and did not get a room upgrade as a platinum elite member. Overall good experience. Very friendly and clean. The ground floor bathroom was very nice.
Portsmouth
ByLee D
August 03, 2020
Hotel was clean and convenient
The staff did everything they could to make things seem normal during vivid 19 requirements
over priced, run down, not clean, not ok
Byshan shan1984
July 29, 2020
The elevator didn't work, the staff didn't ask for our rewards cards. We hiked it up to the 5th floor on the stairs with masks on, the stairwell smelled like urine! When we got to the door we smells cigarette smoke in the hallway and our room. Room was tiny, everything was broken and run down and seemed un clean. No sound control at all, listened to traffic all night and Barking dogs and incoming guests all morning. Worst stay, felt un clean throughout hotel. Overpriced! Never paid more for less, was expecting much more for what we paid. Disappointed in HI! This was our first anniversary get away for the night as we have small children.. we are upset about our stay! Spent over 200 for one night and didn't even get a continental breakfast.
Not a Great Holiday Inn
ByL145102
July 28, 2020
When we arrived the pool was closed, and the elevator was broken which meant we had to walk up to our 5th floor room. The room smelled disgusting, which we think was coming from the curtains. The drain in the shower was backed up causing the tub to fill when the shower was used. The iron had something plastic melted all over it, which we almost got all over our clothes. Luckily we noticed it coming off on the ironing board before we started ironing our clothes. The staff was extremely friendly and helpful. They attempted to make everything right that they could.
Great stay in Portsmouth
ByRachus83
July 23, 2020
The Holiday Inn of Portsmouth is a great place to stay. The rooms were clean, and the staff is friendly. Even during these trying times, they had signs and sanitizer available everywhere so I felt very safe.
Great location
ByKetlen
July 21, 2020
This hotel suited my needs. We were assigned a room on the 6th floor and the elevator only goes to 5. As I was carrying a heavy crib for my son, the woman at the front desk nicely changed our room assignment to the 4th floor. We ended up in a handicap room, but it was fine. There was a good bit of noise coming from an adjoining room that kept me awake. I wish they had complimentary breakfast. The location was great - about a 1-mile walk into downtown.
Hotel Okay
ByNew England Traveler
July 20, 2020
Overall experience was good, but the bathrooms are small with low ceilings. The price is right if you're looking to be close to downtown and the highway. No frills hotel, but friendly staff.
Uncomfortable and Old
ByCU Denver
July 17, 2020
The bed had a distinct dip in the middle. Fridge did not work and the carpet was stained. The bathroom drop ceiling was stained and dirty. The bathroom cabinet had paint peeling and dirty. The bathroom door was dirty and partially painted. The shower curtain rod fell off the wall
Comfortable , very limited service
ByPattu
July 15, 2020
Beds were comfortable and the room was clean, I followed the written instructions provided on checking in regarding Covid 19 and housekeeping, however housekeeping failed to supply me with clean towels and basic hygiene needs.
Dirty room/not cleaned
ByNicole
July 14, 2020
I stayed here, came to my room to find that the bathroom was not clean. The shower was covered in the previous guest hair and soap all over the shower wall. The drain to the tub was completely hanging out of the drain.
Ihg portsmouth
ByEmilyAnne
July 12, 2020
It was fine. Furniture was comfy. Didnt have breakfast.