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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.3

based on 1034 reviews
84%
Recommend This Property

Ratings Breakdown

1034reviews

  • 5 Stars
    546
  • 4 Stars
    343
  • 3 Stars
    86
  • 2 Stars
    32
  • 1 Stars
    27

前台或者财务在解决客户问题上需要及时跟进

By

September 19, 2017

club

前台或者财务在解决客户问题上需要及时跟进 本来是一个小的疏忽,客人留了电话后服务人员答应尽快通过电话联系客人。结果始终没有电话联系,反而客户在八天内打电话问了两次。目前还是没有下文。失望

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早餐很丰富,服务态度好。

By

September 19, 2017

club

早餐很丰富,大堂的服务态度很好,卫生打理干净,打扫的阿姨还有贴心便利贴。酒店位置方便,我很满意。下次到上海还会选择古井假日酒店。

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舒服

By

September 19, 2017

club

这酒店设施好,服务态度好,早餐比较丰富,交通方便.性价比较高。物有所值!不愧为星级酒店,是一次很好的体验,下次还会光顾。

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很棒的酒店服务

By

September 19, 2017

来上海开会,团队中很多人都入住了上海古井假日酒店,来到酒店的时候门口的雕像很是特别,门口的员工也帮助拿了行李送到前台,前台的小姑娘笑的很甜,查了预定说是团队的房间,所以他们都准备好了。很快办理了入住。房间比较老。设施也中规中矩。住两天还是可以的。每天在酒店里看到员工都会打招呼,蛮热情的。值得推荐

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房间空调需要改善

By

September 19, 2017

platinumelite

进入房间比较凉,后面8点后感觉没有空调了,另外,晚上12点后空调温度上升很快。
其他服务还可以,另外,公司的协议房型提供不充分。

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Check out and invoicing was poor

By

September 19, 2017

I was forced to give up the VAT invoice at the main lobby even all the process was complete at the VIP Lounge. The internal communications were bad and as a guest I was sucked at the counter as the duty supervisor refused to hand over the VAT invoice. His reason was accounts department did not permit and there were no solution and became stand off. This was absolutely unacceptable as the service to customer. Internal issues should not be the reason causing customer unhappiness!

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设备老旧,服务尚可

By

September 19, 2017

club

家具比较老旧,床垫舒适度较差。服务人员态度热情工作积极。停车比较困难,标准也不明确,停车场管理人员态度和工作水平有待提高。

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房间设施比较老旧

By

September 18, 2017

platinumelite

服务还可以,房间比较老旧。会员待遇政策比较好。早餐中规中矩。客房整洁度比较不够。毛巾有异味,太旧了。

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服务很好

By

September 17, 2017

platinumelite

假日酒店注重服务,很好,让客人入住后能够得到很周到的关心,一直以来很喜欢入住假日酒店,今后还会继续入住,期待更好的体验!

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服务很好

By

September 16, 2017

club

第二次入住该酒店,整体的服务相对来说还是很不错的。遇到的所有员工都会很热情,有任何问题也都能够及时的协助我解决,而且所处的位置还是比较方便出行

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服务热情

By

September 15, 2017

club

前台的效率入住及离店办理效率很不错,服务也很周到热情。早餐品种丰富,房间的服务人员也很尽职尽责。网络比较缓慢,希望可以得到改善。

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不错的酒店体验

By

September 13, 2017

热情的服务,享受的入住,会员待遇的保证,是一次不错的入住体验,但硬件上稍显有点陈旧,期待早日翻新改装

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