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Rated 4.6 out of 5 by 164 reviewers.
Rated 5.0 out of 5.0 by Only One Night This hotel was surprisingly very nice, being in an overcrowded area of Williamsburg. It was near everything, it was very clean, and everyone of the staff was very helpful. Plenty of parking area, room came with a microwave and refrigerator, and the bathroom was clean and modern. Yes, i would stay at this hotel again and again. Good value for the price. July 3, 2014
Rated 2.0 out of 5.0 by Too hot! Our stay at the hotel was largely very nice - the lobby is attractive and the room was clean and good sized. It is also well located for the area attractions, and most of the staff were very pleasant. However, I would not stay at this property again for one reason - the a/c unit in the room is an environmentally friendly model that only functions when it can tell you are in the room. As a result of this (and the fact that it was in the high 80s and humid outside), when we arrived just in time to get dressed for dinner out, it was 84 degrees and humid in our room. The sign on the unit says to allow 15 minutes for the unit to bring the room to the temp you set, however half an hour later it was still in the high 70s in the room - we set it for 68. When we returned from dinner, we had to start the whole process again. Then, because it can't tell you're in the room while you are sleeping, in the middle of the night my husband and I both woke up sweating through our sheets. In fact, the temp never once reached the one we had set - the lowest we saw was about 73 degrees. Because of this (and the fact that the front desk person who checked us out was not especially friendly when I asked her to pass along this feedback), we will not return to this property unless we find out they have replaced this system. It is a shame to pay for a stay (and to pay a lot for a holiday inn because of the area it is in) and be uncomfortable for most of the time you are in your room, no matter how nice the rest of the experience may be. July 3, 2014
Rated 5.0 out of 5.0 by Nice facility, very helpful and friendly staff A newer property in Williamsburg, this hotel was very comfortable -- clean, up-to-date, good location. Staff were extraordinarily helpful and pleasant. June 30, 2014
Rated 4.0 out of 5.0 by Comfortable bed, clean and good housekeeping service. Our overall experience at the Holiday Inn was excellent. We had requested two beds in the room but the room we were allocated only had one - this was changed immediately. We were also asked if we would like a "quiet room" which would have been nice but the room was, in fact, at the front facing the main road so we did have quite a lot of traffic noise. The young lady who checked us in was a trainee (Maria???) and she was very helpful, polite and did her best to accommodate our needs. Our experience in the bar was a bit dubious as there were several youngish men in there who, I don't think, were residents but had obviously had a bit to drink and were overly "friendly" with my wife which made her feel uncomfortable and so we took our drinks to our room. There was a lot of chat going on between them and the lady behind the bar and so I don't think we were considered that important. Everything else, staff, room and service was fine and we thoroughly enjoyed our stay at historic Williamsburg. June 30, 2014
Rated 5.0 out of 5.0 by A Stay Fabulous stay in every way - particularly the warm welcome and helpful hand of the front desk gal Roshell. Upscale, clean, and convenient location as well - highly recommended. June 25, 2014
Rated 4.0 out of 5.0 by Friendly staff, great location We stayed for two nights while exploring Colonial Williamsburg. Had a very nice stay, thanks to the management and staff. We had an issue with the air conditioner in our room. When it couldn't be repaired they made every possible accommodation for us, including switching us to a new room. We had breakfast each morning in the on-site restaurant (Bistro 515) , it was average, mostly pre-made frozen items and instant eggs. There were many options to choose from though and the staff was very friendly! Within a 5 minute drive to Colonial Williamsburg and surrounding are for restaurant. Overall, a good stay and I would recommend it to a family member or friend. June 25, 2014
Rated 5.0 out of 5.0 by Great Place to Stay! Wonderful Location close to restaurants and shopping. Beds are super comfortable and staff is very friendly! June 25, 2014
Rated 5.0 out of 5.0 by Kid friendly excellent location While traveling with two of our grandchildren we had the pleasure of staying at the Williamsburg Gateway Holiday Inn. Our rooms were comfortable and clean . The pool area was safe and we enjoyed the outdoor sun deck as well. The location was within minutes of all the historic sights offered in the area, The restaurant catered to children where under 12 years old ate free! The food was excellent. Above all else the staff, was so friendly and helpful. They made it their goal to insure to meet our every need. June 19, 2014
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