 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property
Overall Experience 4.6
94%
Recommend This Property
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Great experience here.
ByGuestPA
July 31, 2016
Clean, clean, and well lit room with very comfortable bed. Enjoyed the stay for value.
Desk staff not helpful
ByMinksgamma
July 29, 2016
The hotel itself was lovely and clean. Good location for Merchant's Square and a few eating places. The bed mattresses are hard and the pillows too fat and hard. Sleep was not restful; toss-n-turned all night trying to get comfortable. Not enough towel holders/racks in bathroom; however, plenty of space between toilet and tub for a free-standing towel holder. We were transporting food for a wedding. On 24 Jul at 1:00PM I called the desk and asked for the refrig in the room to be changed out because ours did not have a temp control knob nor a door on the freezer. The door and the screw meant to hold the door on were lying on a shelf. Big hole in back of refrig where knob probably was at one time. The refrig was not chilled and the freezer felt like the refrig. The desk clerk said okay and quickly got off the phone. When we got back to the room at 7:30PM nothing had been done but the freezer door and screw were missing from the shelf. I called the desk and asked why the refrig had not been changed out and the gal said, "I don't know, the day person didn't leave a note, I don't have any notes on the desk. I can change your room." I said, "It would be easier to changeout the refrig from the other room than for us to pack up and move." She said, "I am here by myself and cannot do it but I can change your room, and maintenance is not here." I told her I needed to call someone else about this. A couple of times I went past the desk looking for someone else to talk to and never saw anyone else. I would think Holiday Inn's security policy would not allow just one person to be working at a time. I'm sure maintenance was on hand at 1:00 but not sure anything was said about the changeout. Neither time was I given the courtesy of a name when the phone was answered but I'm sure the schedule will reveal that.
Good Hotel at great location.
ByMin1004
July 27, 2016
We enjoined a very good weekend in this cute hotel at Williamsburg, My daughter and I spent an extremely joyful afternoon in the in-door pool, when my wife is enjoying her shopping at outlet. Luckily, there are only two families, including us, in the poo that afternoon. After the other family left, the entire pool literally became our private pool! However, the pool got a bit crowded at night.
Breakfast was good too.
Nice Stay
ByJoboho416
July 25, 2016
My stay was comfortable. The rooms were recelty renovated, everything functioned, lot of electrical outlets for laptops etc.
Comfort and secured
Bymacatata
July 21, 2016
Experience the Historical triangle of VA. The cool Suites and vacation club house
Clean and quiet
ByRoadrunner 33
July 20, 2016
Check-in and check-out were effortless. Was able to get a late check-out with no problem. Suite was clean, quiet, and roomy for 5 adults and 3 children-lots of room for the kids to play in while adults relaxed. No linens in room for pull-out sofa bed, but they were quickly provided and bed made by housekeeping. The only issue we had was not enough coffee cups and coffee for the adults.
We thought the price for this two bedroom suite was a little steep. We could have gotten two connected suites at another site for less total cost if we had booked earlier.
COMFORTABLE BED AMAZING STAFF
ByMIKEY128
July 20, 2016
EVERYTHING WAS GREAT EXCEPT FOR THE CLEANLINESS OF THE ROOM COULD HAVE BEEN BETTER BUT OVERALL A GOOD EXPERIANCE
Great service
Byjamesta724
July 19, 2016
Enjoyed the bathe. There was a memorable night to remember
Rooms nice Restaurant Poor
ByMul-T-Lock
July 18, 2016
This is a copy of what I sent to the hotel Email with no reply.
Dear Manager,
I have been staying around the world at least 3 times a month with IHG and currently I am in 509 until Sunday and as a Manager myself I wanted to give feedback prior to posting a review.
When I checked in yesterday I was given a coupon for a free appetizer for your restaurant and so my Wife and I did go there to use it and we ordered 2 meals and the appetizer. Our appetizer (Chicken Quesadilla) was fantastic. But when I received our meals they were horrible. I ordered the Margaretta Flatbread and when I saw it I asked for a box to take it to the room as it looked under cooked and I would heat it myself in the Microwave and my wife’s meal, the Hummus Chicken had deep fried pita chips that were soaked with oil and over cooked.
Rather than sending them back we felt that we would not receive the proper treatment since both meals had issues so we put the meal on our room and left.
As I stated before, I wanted to give you an offline chance prior to my posting.
Nice hotel in a great area
Bybojangles142
July 13, 2016
The Historic Gateway Holiday Inn is a great hotel for the Williamsburg area. It's centrally located, and the hotel is comfortable and spotless.
Great Stay
ByLarosa00
July 13, 2016
Wonderful accommodations. Staff was very friendly. Rooms were clean and very up to date. I would stay there again if I'm in the area again.
Great Stay
ByRubenC
July 09, 2016
I would go again, the room was comfortable, the staff was friendly, we saw fireworks on the time we stayed. My wife and two teenage kids felt safe and comfortable. I was able to park my truck there without the worry of a small garage since I have a 6 1/2 inch lift.