 Guest Reviews
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94%
Recommend This Property
Overall Experience 4,6
94%
Recommend This Property
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Good Stay
ByFortier26
28. September 2016
I was at this hotel for a gathering of Vietnam Vets. The room rate was very excel. The room was VG. The check in staff for a 8:PM arrival was not to be seen for a while. The staff thereafter during the day was excel.
The location to Col. Williamsburg is excl. A very quiet room. The number of AC outlets was the best I have seen. Free internet was a gem. Overall a good stay and would look here again.
Great hotel and location, but front desk service lacking
ByXmas kid
27. September 2016
The hotel is very nice and located only 1.2 miles from Historic Williamsburg, which made it highly accessible and convenient. The room quality is nice and the restaurant food and service were outstanding! Some of the best cuisine of our stay at very good prices, plus terrific, friendly service. The negatives were lack of trained front desk staff and availability of front desk and maintenance staff. There was only 1 trained front desk person who was frequently away from the desk, as she was also the only person addressing customer issues. There was no maintenance person available at all the week we were there as he was on vacation, so we had to move to a different room due to an issue. However, I would recommend this hotel as everything thing else was very good.
Not worth the trouble
ByJimJimJim786
27. September 2016
I stayed at this Inn in August and gave them a very good review. Since then I have been besieged and annoyed by pop-up ads for this particular inn. So my suggestion is to avoid this inn unless you want to suffer a life-time of tedious ads.
Great service and comfortable beds
ByTD 57
27. September 2016
Comfortable beds, big TV and good channel selection. Quiet with privacy i room . The entire staff was friendly and courteous. Nice laundry facilities and ice machine. Our room had a refrigerator for medicines and leftovers to keep food fresh. Great Kuerig coffee machine with fresh coffee was great!
REMARKS
ByMM-CM
26. September 2016
GREAT SERVICE
STAFF ARE TO BE COMMENDED, EVERYONE WE WERE INVOLVED WITH COULDN'T BE NICER. THIS MEANS SO MUCH TO TRAVELERS. NOBODY WAS MISERABLE THEY WERE ALL NICE.
JUST ONE MIN0R SITUATION, NOT ENOUGH OF HANGERS IN THE CLOSET OF THE ROOM, EVEN PLASTIC HANGERS WOULD BE GREAT. WE ONLY HAD 5 HANGERS AND THERE WERE TWO OF US IN THE ROOM SO DEFINITELY NOT ENOUGH OF HANGERS BUT EVERYTHING ELSE WAS GREAT.
Pleasant Stay
ByLych22
24. September 2016
Our initial stay started out a little rough because of problems in our first room. Two managers came to the rescue and made the remainder of our visit very nice.
Housekeeping needs improvement. I had debris left on the sheets of my bed and I can't say there was any sort of actual cleaning done. They were so loud in the hallways in the morning, it was impossible to sleep very late. The restaurant is very sad. Slow service and mediocre food.
Nicely refurbished hotel in a good location, close to shopping.
ByBAK70
21. September 2016
We attended a group event with 150 attendees. The hotel was very nice. Check in was rather slow, but we ended up with a nice suite room. However, all of our attendees were supposed to get suite rooms but DID NOT. Service was not the best. The food was only luke warm or usually cold and was NOT very good. Location near the outlets and shopping was good. Parking was not plentiful. There were not enough carts or dollies available.
Easy stay
Bychugs
19. September 2016
We stayed at the hotel while visiting Williamsburg for a college visit. The hotel was conveniently located off the highway and near Colonial Williamsburg. The staff was very friendly. We were upgraded to a suite which was nice as there were three of us. Breakfast was delicious!
great suite
Bybobjoe14
19. September 2016
king bed, separate room with couch. he staff was pleasant and attentive. The cost was low for the value and my wife and I had a good time. I will stay here again when I am in the area.
Won't stay again
ByBizTraveller22
18. September 2016
Decided to take a quick trip up to Busch Gardens for the day and used points to book a room here. Arrived at 5:30 and the checkin process wasn't the same as other Holiday Inns. The girl asked my name then gave me the sheet and said sign and initial. No mention of platinum status, no "how are you today." Didn't ask about points or gift bag. Nothing. She gave me the room key and that was it.
Once in the room, we got the kids settled and tried to get their devices hooked up to wifi when the codes didn't work. I called downstairs and asked if there was an issue or if I could get new codes and was just told that the best thing is to turn off the device and turn it back on. Did that, still didn't work. Tried my phone, still didn't work. Didn't bother calling back because I figured we'd head to dinner then go to bed early. Our kids are usually in bed by 8 anyway.
Got back from dinner around 7 and the floor of the room started shaking from the band playing below us. The music was so loud you could hear it over the tv and the ac. Figuring it was something in the lounge, we hoped it would stop so we put our kids in bed and let them watch tv for a bit. 7:30, still going. 8:00, still going. Finally we called down and were told it was a banquet going on and it would be done by 10. No mention of would you like to change rooms...just matter of fact. Music did end at 10 and the kids finally fell asleep.
Got up and got out as soon as we could. Won't be staying here again. Tried to justify by convincing myself it was free with points, but then again I paid a heck of a lot of money for all the hotels where I earn the points. Would have been nice to get some kind of notice when we booked or when we arrived that there would be a banquet directly below us. Would have also been nice if they would have offered us a chance to move after we complained.
suite roomy & quiet
Byjimb99
16. September 2016
we chose a suite and the value was great The bed was in a separate room so we could keep separate sleep schedule without interrupting each other. great location close to historic area and good restaurants. Breakfast provided a good start to long sightseeing days.
H I VA
By
12. September 2016
Nice hotel Good , professional staff. Some doubts about location. Breakfast not included in price but offered at the restaurant. A bit slow in service.