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Rated 3.9 out of 5 by 47 reviewers.
Rated 4.0 out of 5.0 by very nice room,room service was good Being a platiumn elite member the up grade was very nice ! Was hard to find ! But once I did it was very nice Holiday Inn..Ill be back here in a couple of months and will stay here again.. February 9, 2014
Rated 3.0 out of 5.0 by Quick Overnight If you have children and someone is wiling to watch them for an overnight last minute (two day notice) you jump on that opportunity! We were trying to figure out where and what to do and someone suggested The Grand Geneva Resort area. We are not cheap by all means, if a place is worth the money we are all for it, and will usually visit it many times! When booking I was shocked to see the hefty price tag for a basic room that didn't include anything except the room. We had heard so much about the place we wanted to give it a shot. We decided on the villa room at The Holiday Inn. It was the only room left (even though it appeared the hotel was not booked up) that was at a lower price tag which was still pretty hefty. The villa room we stayed in was very nice, quiet and spacious. We were there for a quick romantic evening and to ski. With the big price tag we paid for the room we were hoping to have received at least a discount on skiing or pretty much anything. There were no Ski "packages" left for the room type we stayed in. So what seemed like a great idea for a quick overnight turned into a very expensive one. If you have children apparently this the place to bring them, cause they were everywhere, even in the lounge/bar area playing and running at The Grand Geneva at night time. I was a little shocked to see that. It made it very hard to enjoy yourself and the band that was playing. If your looking to relax and have a romantic evening with your significant other just hang in your room, you paid a hefty price for it. If your looking for a quick inexpensive evening away, this is not the place to go. Super expensive!!! However there is plenty to do on the grounds. If we decide to go back, we will make it a long weekend so we have time to enjoy them all. Maybe we will bring the kids. The check in staff was not very friendly. One of the girls walked away while I was waiting and the girl who finally helped me pretty much rushed me and seemed as though I was taking up her time. There were no people in line waiting so I wasn't sure why she was doing that or why she was being rude. I was in a happy mood and about to have overnight without my kids. The check out staff was just the same, she asked how my stay was and I said ok. She asked in a snippy tone "what not grand" and I said no just ok. She got upset with my answer and even more upset that I asked for a receipt #which my receipt wasn't very detailed and looked like I wasn't charged at all, but I was#. All other staff was great, the girls at the restaurant were very helpful and sweet and so was our wait staff at dinner and in the bar area. Overall I was not impressed for the amount of money we spent. We could have stayed a few miles away for far less money with more amenities in our room and still gone skiing, We probably would of had a better experience. We now know for next time. February 6, 2014
Rated 2.0 out of 5.0 by issues Room had bugs in it, No on site restaurant that is user friendly, only expensive options, I just wanted a simple meal for a reasonable price. Not 60 dollars for dinner! I have asked three times for a room receipt (once at check out and twice via phone calls to the front desk) and have never been sent one, I always got the run around and need one for expenses, pretty frustrating. Staff is ultra friendly but cant seem to have a direct answer. January 25, 2014
Rated 4.0 out of 5.0 by Great room! Everything was perfect, especially the suite. My only complaint was the early checkout time of 10 AM. I think 11 AM should be the absolute earliest to boot people out. January 8, 2014
Rated 4.0 out of 5.0 by great value at a great location if you have a family or would just like more for your money when staying in Lake Geneva, check out this place. all suites include a kitchenette and family room with fireplace and flat screen tvs. grand geneva resort also has tons to do! totally recommend it for anyone with a family. January 8, 2014
Rated 5.0 out of 5.0 by Room was very nice The only problem I had was they had 60.00 made service charge on my bill. I called and they took care of it. The hotel and the service was top notch I will be back.we were there for Xmas the whole place was very festive wonderful christmas displays. December 28, 2013
Rated 4.0 out of 5.0 by Great room Good value off season. Staff needs to be more familiar with Holiday Inn Club Vacations policies. November 18, 2013
Rated 2.0 out of 5.0 by Billing Process a Nightmare I didnt' receive my bill at checkout, so I called the hotel when I got home to receive a copy. After being transferred 3 times, they said they would email it to me. A day later, I still have not received it, so I had contacted Holiday Inn customer service, and after a day had not heard from THEM, so I called the hotel again. Then they told me their Holiday Inn rep was out of the office until Thursday. I'm not sure why I was not told t his the first time, and how come nobody else can acceess the bills to send me a copy. I work for the state government, and they have strict deadlines on turning in receipts, so I am very frustrated. I am a Platinum member who alwys stays at Holiday Inn chains, but after this experience, I am rethinking that. All I wanted was a copy of my receipt, I don;'t think that is unreasonable. November 13, 2013
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