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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4

based on 204 reviews
83%
Recommend This Property

Ratings Breakdown

204reviews

  • 5 Stars
    99
  • 4 Stars
    52
  • 3 Stars
    22
  • 2 Stars
    21
  • 1 Stars
    10

Great Customer Service

By

June 23, 2017

platinumelite

I am vegan and gluten free. The hotel concierge and staff in the restaurants did their best to meet my needs. I also received texts from the guest services staff daily to make sure my stay was going well.

The one thing that can't be changed due to high demand at this time of year is check in/check out times.

I also found out that if your mattress really isn't comfortable, the staff will take steps to make sure you get a better night's sleep.

The customer service exceeded my expectations.

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Major inconvenience

By

June 22, 2017

club

Room and location nice. Lost reservation. Keys to room not working. Long waits for service and resolution.

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Fantastic!

By

June 08, 2017

platinumelite

We loved the room and the view. The grounds are absolutely beautiful. Our favorite part was the spa on site. We had a very relaxing fantastic girls weekend away.

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Perfect mini trip

By

June 07, 2017

Fab room, pool area and hotel itself!
Suits ayoung couple or a family!
Would recommend to anyone. Staff very helpful! 10am a bit of a pain other than that no complaints.

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Good Stay

By

June 01, 2017

club

We had a great stay at the Holiday Inn up in Lake Geneva. I would stay here again because of the great location and price. We also used all of the Grad Geneva's amenities. The only complaints were the hot tub was colder than the pool.

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Night away from home

By

May 28, 2017

club

I enjoyed the room but I didnt enjoy how the bill was handled anytime I had question they didnt have answer because they only manage the property. I was charged twice and still a week later have not been refunded. Next time I will stay at the grand resort which is on location

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Comfortable room

By

May 20, 2017

platinumelite

Nice view of the golf course from the balcony . Grounds are very well manicured. Nice to walk around

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Great

By

May 17, 2017

Beautiful and peaceful setting. The staff were pleasant and the accommodations were great. With regard to the room, would have had the living room by the front door and bedroom in the back but other than that it was great.

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great service

By

May 11, 2017

The hotel was great with all around service and friendliness. All the restaurants and bars were good and the life music was very relaxing. To be able to sit by the fireplace have a drink and listen to the piano player was very good.

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Loved the rooms

By

May 10, 2017

club

Loved how spacious and updated the rooms were. Would definitely go back. Wish the signs were bigger when arriving to check in, wasn't very clear.

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Got an upgrade

By

May 04, 2017

The service desk was well managed and friendly. Super nice hotel room. Very cleanly and comfortable pillows/bed.

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Spring break in lake Geneva

By

April 29, 2017

club

Great place. Loved the location and the short walk to all the grand Geneva resort had to offer.
Went horse back riding and loved the friendly staff.
Looking forward to next year!

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