I don't write many reviews, but I just had to for this stay. I flew in to LA for work, but two days early. I wanted to treat myself and stay at a Kimpton property using points. It was awesome. Then I transferred to the HIE on N. Highland. I had never stayed there, but with IHG's points promotion, I wanted to stay at one of their properties that my company would allow. Honestly, I wasn't looking forward to it. Not sure why - maybe I'm a hotel snob. Anyway, right away I knew this wasn't just a "regular HIE." My biggest compliment goes to Jose. He was SUPER busy. There were 4 people in line in front of me, and one guy was NOT nice. Jose was so calm, professional, and apologetic for the wait. He was answering the phone, checking people in, greeting people, etc. Honestly, I'd never seen anyone multi-task like that and remain pleasant. When it was my turn, I had a lot of "asks" and requests. My reservation was also a little complicated. He took care of everything. He greeted me everyday - how did he remember me? I am not Diamond, or even Platinum. But every morning, "hello Mr. Freedman." Blown away. Thanks Jose! Now for the hotel - SUPER clean, great location, an awesome little market to purchase snacks and sodas, a washer and dryer that worked perfectly, coffee in the room, a mini fridge, and great bath products. The breakfast was "walk-away" because of covid - but included a tasty cheese pasty, yogurt, orange juice, and fruit. One last story - because I've been on the road for so long, I needed a haircut. A friend had their hairdresser come to my room (w/ mask). We made a huge mess. I called downstairs to ask if I could borrow a vacuum cleaner and explained why. They insisted on vacuuming my room, even though I made an unusual request - but I wasn't going to let them clean up a mess I made. The point - they offered. That's what counts. Amazing staff!
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Near Universal Studios
ByRachel
2021 七月 26
overall good experience, will stay there again next time
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Great Location
ByAnnie
2021 七月 26
Very safe- many measures put in place to keep you safe. Within walking distance of the TCL Chinese Theatre, Walk of Fame, and many restaurants/a Starbucks! Bed was extremely comfortable and room was a decent size. Halls were quiet and was a great stay overall!
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4 Day Stay
ByCev91
2021 七月 22
Great experience overall. Clean room. Friendly staff. With a 4 day stay did wish for a different variety of grab and go breakfast choices (pretty much the same things every day)
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Excellent Location, minus the homeless tents
BySherry
2021 七月 22
Location was great. We could have done without the filth of the homeless just feet away from the entrance. Noise in upper rooms posed a discomfort with many sleepless nights. The problem was addressed to little avail. The staff were friendly and accommodating. Thank you.
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Conveniently located, great staff
ByJams
2021 七月 21
Had a great time staying here. Check in was easy and room was very clean. The location was great for the things we wanted to do.
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Good location and value
ByAustinBR
2021 七月 20
The hotel is great.
Fantastic location and very friendly staff.
I just wish their gym was open. Unfortunately, it is still not operational.
Breakfast options could have more plant-based options, including cereals and/or cereal bars with no milk or eggs.
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Great hotel and location
ByKeithD
2021 七月 20
This hotel was in a great location for Hollywood Blvd and the Hollywood Bowl.
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Don't go!!
Bytoto0605
2021 七月 20
If you want to go for the convenience being close to Hollywood Blvd. great but that all. Maybe after covid the hotel will get better.
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First time staying
ByJonriv2
2021 七月 19
Good location to Hollywood Walk of Fame if you don't mind walking around a couple of homeless tents. No one bothered us. Check tub drainage our tub was really slow when showering. Clean room. Breakfast is a brown bag they fill for you. This is because of covid no buffet.
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Great stay
ByYaremi29
2021 七月 19
Second time staying here, love that it's centrally located to where everything is close by. Great experience every time!
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Personal comprometido ya que dan solución y apoyo
ByAcunaax10
2021 七月 19
Excelente atención de todo el staff ya que dan solución y apoyo al huésped que así lo requiera.
I found a new hotel for LA!
ByGaryF.
2021 七月 29
I don't write many reviews, but I just had to for this stay. I flew in to LA for work, but two days early. I wanted to treat myself and stay at a Kimpton property using points. It was awesome. Then I transferred to the HIE on N. Highland. I had never stayed there, but with IHG's points promotion, I wanted to stay at one of their properties that my company would allow. Honestly, I wasn't looking forward to it. Not sure why - maybe I'm a hotel snob. Anyway, right away I knew this wasn't just a "regular HIE." My biggest compliment goes to Jose. He was SUPER busy. There were 4 people in line in front of me, and one guy was NOT nice. Jose was so calm, professional, and apologetic for the wait. He was answering the phone, checking people in, greeting people, etc. Honestly, I'd never seen anyone multi-task like that and remain pleasant. When it was my turn, I had a lot of "asks" and requests. My reservation was also a little complicated. He took care of everything. He greeted me everyday - how did he remember me? I am not Diamond, or even Platinum. But every morning, "hello Mr. Freedman." Blown away. Thanks Jose! Now for the hotel - SUPER clean, great location, an awesome little market to purchase snacks and sodas, a washer and dryer that worked perfectly, coffee in the room, a mini fridge, and great bath products. The breakfast was "walk-away" because of covid - but included a tasty cheese pasty, yogurt, orange juice, and fruit. One last story - because I've been on the road for so long, I needed a haircut. A friend had their hairdresser come to my room (w/ mask). We made a huge mess. I called downstairs to ask if I could borrow a vacuum cleaner and explained why. They insisted on vacuuming my room, even though I made an unusual request - but I wasn't going to let them clean up a mess I made. The point - they offered. That's what counts. Amazing staff!
Near Universal Studios
ByRachel
2021 七月 26
overall good experience, will stay there again next time
Great Location
ByAnnie
2021 七月 26
Very safe- many measures put in place to keep you safe. Within walking distance of the TCL Chinese Theatre, Walk of Fame, and many restaurants/a Starbucks! Bed was extremely comfortable and room was a decent size. Halls were quiet and was a great stay overall!
4 Day Stay
ByCev91
2021 七月 22
Great experience overall. Clean room. Friendly staff. With a 4 day stay did wish for a different variety of grab and go breakfast choices (pretty much the same things every day)
Excellent Location, minus the homeless tents
BySherry
2021 七月 22
Location was great. We could have done without the filth of the homeless just feet away from the entrance. Noise in upper rooms posed a discomfort with many sleepless nights. The problem was addressed to little avail. The staff were friendly and accommodating. Thank you.
Conveniently located, great staff
ByJams
2021 七月 21
Had a great time staying here. Check in was easy and room was very clean. The location was great for the things we wanted to do.
Good location and value
ByAustinBR
2021 七月 20
The hotel is great.
Fantastic location and very friendly staff.
I just wish their gym was open. Unfortunately, it is still not operational.
Breakfast options could have more plant-based options, including cereals and/or cereal bars with no milk or eggs.
Great hotel and location
ByKeithD
2021 七月 20
This hotel was in a great location for Hollywood Blvd and the Hollywood Bowl.
Don't go!!
Bytoto0605
2021 七月 20
If you want to go for the convenience being close to Hollywood Blvd. great but that all. Maybe after covid the hotel will get better.
First time staying
ByJonriv2
2021 七月 19
Good location to Hollywood Walk of Fame if you don't mind walking around a couple of homeless tents. No one bothered us. Check tub drainage our tub was really slow when showering. Clean room. Breakfast is a brown bag they fill for you. This is because of covid no buffet.
Great stay
ByYaremi29
2021 七月 19
Second time staying here, love that it's centrally located to where everything is close by. Great experience every time!
Personal comprometido ya que dan solución y apoyo
ByAcunaax10
2021 七月 19
Excelente atención de todo el staff ya que dan solución y apoyo al huésped que así lo requiera.