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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.4

based on 1123 reviews
87%
Recommend This Property

Ratings Breakdown

1123reviews

  • 5 Stars
    753
  • 4 Stars
    197
  • 3 Stars
    75
  • 2 Stars
    51
  • 1 Stars
    47

Smelly rooms

By

12 November 2019

My room smelled like sausage on the first morning. I changed rooms for a worse room. The second room smelt like a sewer. The housekeeping supervisor came to the room and gave me an odor neutralizer Spray that worked for the first night, when I returned to the room the second evening it was so bad the deodorant did not work. I couldn’t take it so I drove home that night and paid for the room. I complained to the front desk the next day, when I called to request my bill. The manager did not attempt to Contact me about my concerns.

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Smoke smell

By

07 November 2019

Although the staff was wonderful and the room clean the smoking smell was everywhere. It is a non-smoking facility but someone is obviously smoking there. I inquired about it at the front desk and they said that people were smoking outside and the breeze was bringing it inside. They should be smoking away from the door and that does not explain why it is so heavy in the hallways upstairs :/ I have babies with me so I won't be choosing this hotel again.

Ice only available on the main lobby floor :/

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Expensive and no free breakfast

By

07 November 2019

See above be G giyfgc bench h vfbb CB bvjgf hv ghygfgg sh ghhfghh

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Great staff

By

06 November 2019

Great staff, nice room. Good location for long term stay, when in Dallas it will be the hotel I go to.

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Great service

By

04 November 2019

platinumelite

Extremely friendly staff, overall a very nice well kept hotel

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Very peaceful, friendly staff and centrally located for my needs.

By

01 November 2019

club

I slept extremely well during my stay. Did not wake up on time for breakfast, so I cannot say if it was good, marginal or poor. Staff was available, friendly and helpful. The hotel’s hallways need improvement as well as the AC system. Guest should not have to pay for secured parking. Overall I enjoyed my stay and have made my next reservation.

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Ceiling Fan

By

31 October 2019

club

The small feature made this trip feel like a home away from home. I slept so well with moving air. The bed was so comfortable and the pillows were perfect. Haven't slept that well at a hotel in along time.

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Look over your bill

By

26 October 2019

My stay here was fine. I was by the elevator which was loud one night. I noticed on my bill that I was charged $5 per day for a parking fee. I didn’t have a car and told them that at check in.

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Severe Disappointment

By

25 October 2019

Have stayed at this hotel several times a month for over five years. Worst experience. When I checked in I was mistaken for someone with a similar last name. They used my IHG MasterCard to cover his charges. Staff did not notice that name on card was not same as reservation, despite differences in spelling. Was put in room with single king instead of double queens.
When I mentioned this to the person who kindly helped me get my stuff to the king room, he did go down and got me changed to one with two queens.New room had major problems, which I have been asked not to repeat.
Turns out I had mistakenly made my reservation for another night so I didn’t have one for that night. This was only discovered when security asked why I was in that room. That reservation error was my mistake. When I tried to print out my reservation list in the business center, the printer was out of order, and could not be fixed (not a nice thing). However, the late night staff was able to figure out f my reservation error and charged me for the night.

Food service in the morning was not good with broken hot water dispenser, pancake maker needing attention, overripe bananas, and a rotten apple I was taking to my wife in the hospital. I did get my night's charge removed, which was very welcome.

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DALLAS

By

23 October 2019

club

Nice hotel, stayed there many times. nice friendly staff.
clean comfortable room. great indoor pool.
thermostat did not work well

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Mr

By

19 October 2019

platinumelite

No parking fees. I am a State employee and the state will not pay for the parking if you want to charge for parking charge for tourist not people that work in the Dallas area.

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Always my 1st choice

By

19 October 2019

club

Safe, and quite. Grout in shower needs to be added....grose.

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